Eric Leopold - Adaptation to the Passengers in the Aviation World

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Eric Leopold - Adaptation to the Passengers in the Aviation World

  1. 1. To represent, lead and serve the airline industryUnderstanding our Passengers andImproving the Travel Experience
  2. 2. A vision of travel in 2020
  3. 3. A vision of travel in 2020• See products and chooseto pay for what you value• Your order is yourshopping basket• Offer based on yourpreferences• Accept offer from apreferred partner…
  4. 4. A vision of travel in 2020• Visas andimmigration allelectronic andconfirmed beforeyou depart• Only one “token”for the entirejourney• And no check-in …
  5. 5. A vision of travel in 2020• Security is fast and hassle-free, common bag drop• Minutes from curb to airside… consistently• Single token used for final check at gate• Only one biometric identity check upon arrival …
  6. 6. A vision of travel in 2020• Easy to ask forreal time updates• Ability to pushinformation• Anticipate andrecover• Real time bagtracking…withpermanent tag
  7. 7. A vision of travel in 2020• The hotel knows you are delayed• Your bag will go straight to nextcruise stop• The car rental is already aware ofyour flight change…
  8. 8. A road map to prepare for tomorrow’s passengerFive goals towards sustainable air transport and better serviceGoal 1 Goal 2 Goal 3 Goal 4 Goal 5Airline productscan be soldthrough allchannels,identifyingcustomers, andpersonalizingoffers andprices.Passenger datais provided bypassengers andvalidated byGovernmentsPassengers canaccess real-timeinformationrelating tooperationalinformation onflight status, waittimes and bagson any device inany locationThe consumergroundexperience ishassle freeSeamless end toend customerjourney throughinteroperabilityof travel partnersRailCarBusHotelNew DistributionCapability (NDC)Reso 787Pre travelscreeningReal time traveldata accessHassle freegroundexperienceInteroperability

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