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Evicting Bed Bugs: Strategies to Keep Bed Bugs off Your Tenant List Presented by  Dr. Ron Harrison Director of Technical S...
Agenda <ul><li>Introduction to bed bugs </li></ul><ul><li>Using Integrated Pest Management </li></ul><ul><li>Identifying r...
The Current Situation
Property Managers Report <ul><li>Majority have seen bed bugs start to appear at their properties in the past 2 years </li>...
A History of Bed Bugs <ul><li>Originally introduced to U.S. with the early colonists </li></ul><ul><li>Thought to be gone ...
A Profile of the Bed Bug <ul><li>Adults about 0.5 cm long, broadly flat and oval (like an apple seed) </li></ul><ul><li>Br...
Q&A Break <ul><li>Are there different types of bed bugs?  Are certain types harder to treat than others? </li></ul>
Bed Bug Life Stages Bed Bug Eggs Unfed Nymph Fed Instars Adult Bed Bug
A Bed Bug’s Favorite Meal <ul><li>Takes a blood meal in 3-10 min. (consumes about 3 times its body weight when feeding)  <...
Q&A Break <ul><li>How long can bed bugs live  without a blood meal? </li></ul>
A Bed Bug’s Favorite Meal  <ul><li>Can travel up to 15-20 ft. (each way) nightly to feed </li></ul><ul><li>Feeds every few...
How Bed Bug Infestations Happen <ul><li>Bed bugs enter apartment communities on: </li></ul><ul><ul><li>Luggage </li></ul><...
Bed Bug Threats <ul><li>Social stigma </li></ul><ul><li>Resident complaints, canceled contracts or litigation </li></ul><u...
Q&A Break <ul><li>How can bed bugs travel  between units? </li></ul>
Sample Infestation Scenario
What is Integrated Pest Management? <ul><li>Know your pest </li></ul><ul><li>Inspection, monitoring </li></ul><ul><li>Take...
Does your pest management professional… <ul><li>… carry a flashlight and use monitoring  traps?  </li></ul><ul><li>…  prov...
Identifying Roles: Property Management <ul><li>Educate staff and residents  </li></ul><ul><li>Establish a bed bug policy <...
Identifying Roles: Maintenance <ul><li>Understand bed bugs  </li></ul><ul><li>Serve as a resource for residents </li></ul>...
Q&A Break <ul><li>How can we protect staff who are working in infested units from bringing bed bugs home? </li></ul>
Identifying Roles: Residents <ul><li>Ask for information </li></ul><ul><li>Report sightings immediately </li></ul><ul><li>...
Identifying Roles: Outside Parties <ul><li>Pest Control Provider </li></ul><ul><li>Furniture Rental </li></ul>
“Spotting” the Signs
“Spotting” the Signs  <ul><li>Concentrate on a 5 ft. radius from the bed </li></ul>
Spotting the Signs <ul><li>Understand not only  where  to look, but  how  to look </li></ul><ul><li>A basic inspection inc...
Q&A Break <ul><li>Is there any way to tell where bed bugs originated on a property? </li></ul>
Monitor Dumpsters <ul><li>Remove, mark or destroy any furniture that might be attractive to passersby as a thrifty deal  <...
In the Event of a Sighting <ul><li>DO NOT: </li></ul><ul><ul><li>Disturb room further  </li></ul></ul><ul><ul><li>Take any...
Q&A Break <ul><li>How long does it take to  eradicate bed bugs? </li></ul>
In the Event of a Sighting  <ul><li>Work with your pest management provider and apartment staff to prepare the apartment f...
Non-Chemical Treatment <ul><li>Non-chemical and environmentally conscious </li></ul><ul><ul><li>Disposal </li></ul></ul><u...
Chemical Treatment <ul><li>Chemical treatments by a licensed professional </li></ul><ul><ul><li>Non-residual chemical trea...
How to Avoid Litigation <ul><li>Documentation </li></ul><ul><li>Establish a preventive bed bug routine  </li></ul><ul><li>...
Your Policy Informing residents of their responsibility to prevent, report and allow treatment of bed bugs <ul><li>“ Bed b...
How to Educate Residents <ul><li>Get your policy in their hands </li></ul><ul><li>Be proactive and transparent </li></ul><...
Resources <ul><li>Cornell University’s Guidelines for Prevention and Management of Bed Bugs in Shelters and Group Living F...
Resources <ul><li>Resident Education, Bed Bug Tip Sheet: Don’t Let Them Bite Our Community </li></ul><ul><li>http://www.or...
What now? <ul><li>Assemble your resources where you can find them when you need them </li></ul><ul><li>Share what you lear...
Questions?
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Evicting Bed Bugs: Strategies to Keep Bed Bugs off Your Tenant List

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Originally presented by Orkin Director of Technical Services Dr. Ron Harrison and IPM Institute of North America President Dr. Thomas Green at the 2010 National Apartment Association Education Conference, this presentation is designed for property managers and other apartment staff that want to know more about bed bugs in the multifamily space.

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Evicting Bed Bugs: Strategies to Keep Bed Bugs off Your Tenant List

  1. 1. Evicting Bed Bugs: Strategies to Keep Bed Bugs off Your Tenant List Presented by Dr. Ron Harrison Director of Technical Services, Orkin Dr. Thomas Green President, IPM Institute of North America
  2. 2. Agenda <ul><li>Introduction to bed bugs </li></ul><ul><li>Using Integrated Pest Management </li></ul><ul><li>Identifying roles – Whose responsibility are bed bugs? </li></ul><ul><li>Spotting the signs </li></ul><ul><li>In the event of a sighting </li></ul><ul><li>Avoiding litigation </li></ul><ul><li>How to work with your residents </li></ul><ul><li>Resources and next steps </li></ul><ul><li>Q&A </li></ul>
  3. 3. The Current Situation
  4. 4. Property Managers Report <ul><li>Majority have seen bed bugs start to appear at their properties in the past 2 years </li></ul><ul><li>80% have experienced a bed bug problem at their property </li></ul><ul><li>Biggest challenge: communicating with residents </li></ul><ul><li>37% have had 6 or more resident complaints </li></ul><ul><li>Almost 15% have been subjected to litigation </li></ul>
  5. 5. A History of Bed Bugs <ul><li>Originally introduced to U.S. with the early colonists </li></ul><ul><li>Thought to be gone from the U.S. after 1960, but maybe never left </li></ul><ul><li>Several theories to explain comeback: </li></ul><ul><ul><li>Never really went away </li></ul></ul><ul><ul><li>Increase in international travel </li></ul></ul><ul><ul><li>Pest control treatments have become more targeted and less toxic </li></ul></ul>
  6. 6. A Profile of the Bed Bug <ul><li>Adults about 0.5 cm long, broadly flat and oval (like an apple seed) </li></ul><ul><li>Brown in color (reddish brown after feeding) </li></ul><ul><li>Nocturnal </li></ul><ul><li>Must feed on blood; prefers human blood but may feed on other mammals or poultry </li></ul>
  7. 7. Q&A Break <ul><li>Are there different types of bed bugs? Are certain types harder to treat than others? </li></ul>
  8. 8. Bed Bug Life Stages Bed Bug Eggs Unfed Nymph Fed Instars Adult Bed Bug
  9. 9. A Bed Bug’s Favorite Meal <ul><li>Takes a blood meal in 3-10 min. (consumes about 3 times its body weight when feeding) </li></ul>
  10. 10. Q&A Break <ul><li>How long can bed bugs live without a blood meal? </li></ul>
  11. 11. A Bed Bug’s Favorite Meal <ul><li>Can travel up to 15-20 ft. (each way) nightly to feed </li></ul><ul><li>Feeds every few days if hosts available and leaves itchy red welts on some, no signs on others </li></ul><ul><li>Usually excretes part of previous meal after feeding, leaving telltale stains </li></ul>
  12. 12. How Bed Bug Infestations Happen <ul><li>Bed bugs enter apartment communities on: </li></ul><ul><ul><li>Luggage </li></ul></ul><ul><ul><li>Clothing or personal belongings </li></ul></ul><ul><ul><li>Furniture </li></ul></ul><ul><li>Why multifamily presents a challenge: </li></ul><ul><ul><li>More clutter </li></ul></ul><ul><ul><li>Lack of routine cleaning </li></ul></ul><ul><ul><li>Sharing furniture </li></ul></ul>
  13. 13. Bed Bug Threats <ul><li>Social stigma </li></ul><ul><li>Resident complaints, canceled contracts or litigation </li></ul><ul><li>Bed bugs not known to transmit disease. Reactions can vary: </li></ul><ul><ul><li>No reaction </li></ul></ul><ul><ul><li>Immediate reaction </li></ul></ul><ul><ul><li>Delayed reaction </li></ul></ul><ul><li>Damaged reputation </li></ul>
  14. 14. Q&A Break <ul><li>How can bed bugs travel between units? </li></ul>
  15. 15. Sample Infestation Scenario
  16. 16. What is Integrated Pest Management? <ul><li>Know your pest </li></ul><ul><li>Inspection, monitoring </li></ul><ul><li>Take action when needed </li></ul><ul><li>Choose least risk, most effective options </li></ul>
  17. 17. Does your pest management professional… <ul><li>… carry a flashlight and use monitoring traps? </li></ul><ul><li>… provide specific recommendations for eliminating conditions conducive to pests? </li></ul><ul><li>… avoid applying pesticides on a regular schedule? </li></ul><ul><li>… mostly avoid spraying for cockroaches and ants, and avoid using rodenticides, indoors? </li></ul><ul><li>… solve your pest problems? </li></ul>
  18. 18. Identifying Roles: Property Management <ul><li>Educate staff and residents </li></ul><ul><li>Establish a bed bug policy </li></ul><ul><li>Inspect between residents and throughout the year </li></ul><ul><li>Assist in preparing for treatment </li></ul>
  19. 19. Identifying Roles: Maintenance <ul><li>Understand bed bugs </li></ul><ul><li>Serve as a resource for residents </li></ul><ul><li>Work with the pest management provider </li></ul>
  20. 20. Q&A Break <ul><li>How can we protect staff who are working in infested units from bringing bed bugs home? </li></ul>
  21. 21. Identifying Roles: Residents <ul><li>Ask for information </li></ul><ul><li>Report sightings immediately </li></ul><ul><li>Avoid collecting discarded furniture / inspect second-hand furniture </li></ul><ul><li>Check luggage after traveling </li></ul><ul><li>Periodically inspect apartment </li></ul>
  22. 22. Identifying Roles: Outside Parties <ul><li>Pest Control Provider </li></ul><ul><li>Furniture Rental </li></ul>
  23. 23. “Spotting” the Signs
  24. 24. “Spotting” the Signs <ul><li>Concentrate on a 5 ft. radius from the bed </li></ul>
  25. 25. Spotting the Signs <ul><li>Understand not only where to look, but how to look </li></ul><ul><li>A basic inspection includes: </li></ul><ul><ul><li>Checking behind the headboard </li></ul></ul><ul><ul><li>Pulling off the bedding, starting at the corners and making your way around the bed </li></ul></ul><ul><ul><li>Rolling the sheets in toward the center of the bed </li></ul></ul><ul><ul><li>Checking the mattress seams, mattress tags, box spring and bed frame </li></ul></ul>
  26. 26. Q&A Break <ul><li>Is there any way to tell where bed bugs originated on a property? </li></ul>
  27. 27. Monitor Dumpsters <ul><li>Remove, mark or destroy any furniture that might be attractive to passersby as a thrifty deal </li></ul>
  28. 28. In the Event of a Sighting <ul><li>DO NOT: </li></ul><ul><ul><li>Disturb room further </li></ul></ul><ul><ul><li>Take any items out of the room or apartment </li></ul></ul><ul><li>DO: </li></ul><ul><ul><li>Contact your pest management professional </li></ul></ul><ul><ul><li>Determine a relocation policy for residents in infested apartments </li></ul></ul>
  29. 29. Q&A Break <ul><li>How long does it take to eradicate bed bugs? </li></ul>
  30. 30. In the Event of a Sighting <ul><li>Work with your pest management provider and apartment staff to prepare the apartment for treatment: </li></ul><ul><ul><li>Pull furniture into the center of the room </li></ul></ul><ul><ul><li>Remove or loosen all items attached to the walls </li></ul></ul><ul><ul><li>Loosen carpet around perimeter of room </li></ul></ul>
  31. 31. Non-Chemical Treatment <ul><li>Non-chemical and environmentally conscious </li></ul><ul><ul><li>Disposal </li></ul></ul><ul><ul><li>Laundering </li></ul></ul><ul><ul><li>Heat </li></ul></ul><ul><ul><li>Freezing </li></ul></ul>
  32. 32. Chemical Treatment <ul><li>Chemical treatments by a licensed professional </li></ul><ul><ul><li>Non-residual chemical treatments </li></ul></ul><ul><ul><li>Residual chemical treatments </li></ul></ul><ul><ul><li>Fumigate </li></ul></ul>
  33. 33. How to Avoid Litigation <ul><li>Documentation </li></ul><ul><li>Establish a preventive bed bug routine </li></ul><ul><li>Perform regular inspections </li></ul><ul><li>Provide education for residents </li></ul><ul><li>Ask residents to inspect luggage after traveling </li></ul><ul><li>Define roles </li></ul><ul><li>Set expectations with residents and create a bed bug policy </li></ul>
  34. 34. Your Policy Informing residents of their responsibility to prevent, report and allow treatment of bed bugs <ul><li>“ Bed bug free” status of the unit at move in </li></ul><ul><li>Requirement of mattress/box spring encasements </li></ul><ul><li>Agreement not to acquire furniture from dumpsters or other unknown sources </li></ul><ul><li>Report sightings of bed bugs immediately </li></ul><ul><li>Cooperation with the pest management provider to access units for treatment </li></ul><ul><li>Failure to comply with reporting or recommended treatments could result in the termination of the lease </li></ul>
  35. 35. How to Educate Residents <ul><li>Get your policy in their hands </li></ul><ul><li>Be proactive and transparent </li></ul><ul><li>Dispel unfounded fears: </li></ul><ul><ul><li>Bed bugs can’t transmit disease </li></ul></ul><ul><ul><li>Bed bugs won’t infest pets like fleas </li></ul></ul><ul><ul><li>Utilizing chemical treatments won’t poison the home </li></ul></ul><ul><li>Hold your property to the same bed bug standards as residents </li></ul><ul><li>Include information in lease packets, on community bulletin boards and in resident newsletters </li></ul>
  36. 36. Resources <ul><li>Cornell University’s Guidelines for Prevention and Management of Bed Bugs in Shelters and Group Living Facilities </li></ul><ul><li>http:// www.nysipm.cornell.edu/publications/bb_guidelines / </li></ul><ul><li>National Center for Healthy Housing: What’s Working for Bed Bug Control in Multi-Family Housing </li></ul><ul><li>http://www.nchh.org/Portals/0/Contents/bedbug_report.pdf </li></ul>
  37. 37. Resources <ul><li>Resident Education, Bed Bug Tip Sheet: Don’t Let Them Bite Our Community </li></ul><ul><li>http://www.orkin.com/downloads/commercial/articles/property/Orkin_NAA_tipsheet_midres_1.25.10.pdf </li></ul><ul><li>NAAEI & Orkin Co-Authored White Paper: Evicting Unwanted Residents </li></ul><ul><li>http://www.orkin.com/downloads/commercial/NAA-Orkin%20Bed%20Bug%20White%20Paper.pdf </li></ul>
  38. 38. What now? <ul><li>Assemble your resources where you can find them when you need them </li></ul><ul><li>Share what you learned </li></ul><ul><li>Get to work on your policy and resident education </li></ul><ul><li>Let us know how we can help </li></ul>
  39. 39. Questions?

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