Bed Bugs Go to Work: How to Protect Your Property Presented by Ron Harrison, Ph.D., B.C.E. Director of Technical Services
The Bed Bug’s Previous Employers
Meeting Agenda <ul><li>Bed bugs may be applying at your office! </li></ul><ul><li>Identify the applicant </li></ul><ul><li...
The Applicant: About the Bed Bug <ul><li>Adults about 0.5 cm long, broadly flat and oval (like an apple seed) </li></ul><u...
The Applicant: Life Stages Bed Bug Eggs Unfed Nymph Fed Instars Adult Bed Bug
Career Path: Previous Workplaces Hospitality Multifamily Commercial
Career Path: Latest Job Opportunity <ul><li>Commercial real estate is the emerging bed bug frontier. </li></ul><ul><li>Bus...
Career Path: Getting a Foot in the Door TRAVEL HOME/APARTMENT VENDOR/VISITOR SOMEONE  is bringing them in via
Bed Bugs at Work: Sample Infestation Scenario
Ideal Work Environment <ul><li>Medical complexes </li></ul><ul><li>Social/human service organizations </li></ul><ul><li>Re...
Ideal Work Environment <ul><li>Lounge areas in restrooms </li></ul><ul><li>Waiting areas/common areas </li></ul><ul><li>Pl...
Inspection Memo <ul><li>Where to look: </li></ul><ul><li>Office chair/furniture </li></ul><ul><li>Desk </li></ul><ul><li>W...
Performance Review: Challenges <ul><li>Social stigma </li></ul><ul><li>HR issue </li></ul><ul><li>Prevention and early det...
Performance Review: Goals <ul><li>Take  ACTION </li></ul><ul><li>A wareness </li></ul><ul><li>C ommunication </li></ul><ul...
A-C-T <ul><li>Tenant meetings </li></ul><ul><li>Newsletters, message boards </li></ul><ul><li>Training by a pest managemen...
When Bed Bugs are On the Job <ul><li>Notify the pest management provider  immediately </li></ul><ul><li>Communicate proact...
QUESTIONS?
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Bed Bugs Go to Work: How to Protect Your Property (Orkin Presentation at 2010 BOMA Conference)

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New York City Health Department, Denver Public Library, Bill Clinton’s office, the Fox
newsroom – what could they possibly have in common? Bed bugs. These world travelers are making headlines – and not just for infesting hotels or apartments. Bed bugs have successfully migrated into commercial properties across the country. While most offices don’t have beds, they are not immune from the blood-sucking pests that can damage reputations and result in costly remediation. At the 2010 BOMA International Conference, Orkin’s Director of Technical Services Dr. Ron Harrison addressed the novel, yet escalating, problem of bed bugs in commercial environments and how property managers can prepare and protect their business reputation.

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Bed Bugs Go to Work: How to Protect Your Property (Orkin Presentation at 2010 BOMA Conference)

  1. 1. Bed Bugs Go to Work: How to Protect Your Property Presented by Ron Harrison, Ph.D., B.C.E. Director of Technical Services
  2. 2. The Bed Bug’s Previous Employers
  3. 3. Meeting Agenda <ul><li>Bed bugs may be applying at your office! </li></ul><ul><li>Identify the applicant </li></ul><ul><li>Understand the bed bug career path </li></ul><ul><li>Know the ideal work environment for bed bugs </li></ul><ul><li>Address bed bugs by taking ACTION </li></ul>
  4. 4. The Applicant: About the Bed Bug <ul><li>Adults about 0.5 cm long, broadly flat and oval (like an apple seed) </li></ul><ul><li>Brown in color (reddish brown after feeding) </li></ul><ul><li>Nocturnal </li></ul><ul><li>Must feed on blood; prefers human blood but may feed on other mammals or poultry </li></ul><ul><li>Bites may leave itchy red welts, but bed bugs do not transmit disease </li></ul>
  5. 5. The Applicant: Life Stages Bed Bug Eggs Unfed Nymph Fed Instars Adult Bed Bug
  6. 6. Career Path: Previous Workplaces Hospitality Multifamily Commercial
  7. 7. Career Path: Latest Job Opportunity <ul><li>Commercial real estate is the emerging bed bug frontier. </li></ul><ul><li>Business travel </li></ul><ul><li>Prevalence of bed bugs in multifamily </li></ul><ul><li>Skilled hitchhikers </li></ul><ul><li>Go long periods without a meal </li></ul>
  8. 8. Career Path: Getting a Foot in the Door TRAVEL HOME/APARTMENT VENDOR/VISITOR SOMEONE is bringing them in via
  9. 9. Bed Bugs at Work: Sample Infestation Scenario
  10. 10. Ideal Work Environment <ul><li>Medical complexes </li></ul><ul><li>Social/human service organizations </li></ul><ul><li>Retail spaces </li></ul><ul><li>Law firms </li></ul><ul><li>Mixed-use buildings </li></ul><ul><li>Call centers and other cubicle-centric offices </li></ul>
  11. 11. Ideal Work Environment <ul><li>Lounge areas in restrooms </li></ul><ul><li>Waiting areas/common areas </li></ul><ul><li>Plush chairs in conference rooms and offices </li></ul><ul><li>In individual offices in close proximity to the chair </li></ul><ul><li>Cubicle dividers </li></ul><ul><li>Bundled wires </li></ul><ul><li>Break rooms </li></ul>
  12. 12. Inspection Memo <ul><li>Where to look: </li></ul><ul><li>Office chair/furniture </li></ul><ul><li>Desk </li></ul><ul><li>Walls </li></ul><ul><li>What to look for: </li></ul><ul><li>Bed bugs in any stage </li></ul><ul><li>Cast skins </li></ul><ul><li>Fecal smears </li></ul>
  13. 13. Performance Review: Challenges <ul><li>Social stigma </li></ul><ul><li>HR issue </li></ul><ul><li>Prevention and early detection </li></ul><ul><li>Reputation and tenant satisfaction </li></ul>
  14. 14. Performance Review: Goals <ul><li>Take ACTION </li></ul><ul><li>A wareness </li></ul><ul><li>C ommunication </li></ul><ul><li>T raining </li></ul><ul><li>I nspection </li></ul><ul><li>O penness </li></ul><ul><li>N otification </li></ul>
  15. 15. A-C-T <ul><li>Tenant meetings </li></ul><ul><li>Newsletters, message boards </li></ul><ul><li>Training by a pest management provider </li></ul>I-O-N <ul><li>Basic inspection </li></ul><ul><li>Bed bug policy </li></ul><ul><li>Engage a qualified pest management provider </li></ul>
  16. 16. When Bed Bugs are On the Job <ul><li>Notify the pest management provider immediately </li></ul><ul><li>Communicate proactively with the affected office and other tenants in the building </li></ul><ul><li>Provide tips to tenants to help them avoid taking bed bugs home </li></ul><ul><li>Answer questions and provide reassurance </li></ul><ul><li>Cooperate with the pest management provider during inspection and treatment </li></ul>
  17. 17. QUESTIONS?

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