How to deal with a complaint made against you. Step-by-step guide

1. B y A l e x M a s t e r s
www.optimus-education.com
What do you do if a
complaint is made
against you?

2. Your integrity and
professional status are
under pressure.It can be
stressful,even soul
destroying.What do you do?

3. Thankfully,we have a range
of expert advice to help you
work through the process
calmly and professionally

4. 1.Don’t have a knee-jerk
reaction. Don’t react until
you have been told exactly
what it is about.

5. 2.Get the details. The
investigator should give you
full details of the complaint
made against you.

6. 3.Contact your union.

7. 4.Think back to the event. You
could request an informal
meeting to talk this through
with the complainant with the
intention of giving an apology.

8. 5.Do not confront.

9. 6.Take evidence.This person
may start to intimidate you.
Take note of the date,time and
place and inform the
investigator as soon as possible.

10. 7.Explain. You should be given
the opportunity to explain your
version of events, include
witnesses and any material
evidence.

11. 8.Don’t despair,stay positive.You
will overcome it,learn from it and
develop strategies so that it can’t
happen again.

12. 9.Be aware of appeals.The
complainant can appeal against
the decision and the issue will not
be finalised until the appeal has
been concluded.

13. http://www.optimus-
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