Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Social Networks 
and 
Organisational 
Performance 
Cai Kjaer 
Optimice 
www.optimice.com.au 
www.optimice.com.au 1
The formal vs informal organisation 
If you want to lay blame… 
If you want to get work 
done… 
www.optimice.com.au 2
Kotter’s Dual Operating System 
Sources: 
• Kotter, John P. "Accelerate! How the most innovative companies capitalize on t...
Kotter’s Dual Operating System 
www.optimice.com.au 4
Kotter’s Dual Operating System 
www.optimice.com.au 5
www.optimice.com.au 6 
When diffusion 
starts with opinion 
leaders, the 
diffusion occurs 
more rapidly. 
When diffusion ...
How fast can we change? 
Valente, Thomas W. Social networks and health: Models, methods, and applications. Oxford Universi...
Peer pressure – Get Fit 
•Reward A for getting B fit! 
• Social network incentive scheme 
worked almost four times more 
e...
Networks and employee performance 
“A person who has 
contacts in 
multiple groups, 
(…) can be an 
advantage in terms 
of...
www.optimice.com.au 10 
Team of 
‘A-players’ 
not equal 
to success
Social Learning and Performance 
•Pentland analysed 10m transactions made by 1.6m 
users on eToro - a social investment tr...
Social Learning and Performance 
www.optimice.com.au 12
www.optimice.com.au 13
Top down vs local decision-making 
385 cars 
289 cars 
460 cars 
25% 
drop 
60% 
improvement 
www.optimice.com.au 14
Analysing Yammer Networks 
www.optimice.com.au 15
Collaborating Sideways in Yammer 
www.optimice.com.au 16
Networks and Career Growth 
www.optimice.com.au 17
The Interaction Balance 
www.optimice.com.au 18 
By me: 
•Posts 
•Replies 
• Likes 
•Mentions 
• Notifies 
To me: 
•Posts ...
Takeaway & Questions 
• Networks are critical for innovation 
and organisational performance 
• You can see the connection...
Upcoming SlideShare
Loading in …5
×

Social Networks and Organisational Performance

1,059 views

Published on

Social Networks is the new driver of organisational performance. Read about case-studies and insights.

Published in: Business
  • DOWNLOAD FULL BOOKS INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL PDF EBOOK here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL EPUB Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL doc Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL PDF EBOOK here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL EPUB Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL doc Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Social Networks and Organisational Performance

  1. 1. Social Networks and Organisational Performance Cai Kjaer Optimice www.optimice.com.au www.optimice.com.au 1
  2. 2. The formal vs informal organisation If you want to lay blame… If you want to get work done… www.optimice.com.au 2
  3. 3. Kotter’s Dual Operating System Sources: • Kotter, John P. "Accelerate! How the most innovative companies capitalize on today’s rapid-fire strategic challenges—and still make their numbers." www.optimice.com.au 3 Harvard Business Review Reprint R1211B (2012). • Graphics from http://www.kotterinternational.com/our-principles/accelerate
  4. 4. Kotter’s Dual Operating System www.optimice.com.au 4
  5. 5. Kotter’s Dual Operating System www.optimice.com.au 5
  6. 6. www.optimice.com.au 6 When diffusion starts with opinion leaders, the diffusion occurs more rapidly. When diffusion starts with randomly selected people, or those on the margins, it is slower. Valente, Thomas W. Social networks and health: Models, methods, and applications. Oxford University Press, 2010.
  7. 7. How fast can we change? Valente, Thomas W. Social networks and health: Models, methods, and applications. Oxford University Press, 2010. www.optimice.com.au 7
  8. 8. Peer pressure – Get Fit •Reward A for getting B fit! • Social network incentive scheme worked almost four times more efficiently than a traditional individual-incentive www.optimice.com.au 8 market approach • Predictive model: – The number of direct interactions that targets had with their buddies was an excellent predictor of how much their behaviour would change AND maintain new practices – Exposure to a behaviour of peers predicts ‘idea flow’ (ie new practices)
  9. 9. Networks and employee performance “A person who has contacts in multiple groups, (…) can be an advantage in terms of breadth of knowledge, early knowledge, and opportunities or strategically coordinating across groups.” Ron Burt, Brokerage & Closure – An Introduction to Social Capital. www.optimice.com.au 9
  10. 10. www.optimice.com.au 10 Team of ‘A-players’ not equal to success
  11. 11. Social Learning and Performance •Pentland analysed 10m transactions made by 1.6m users on eToro - a social investment trading platform. – eToro tagline “Connect with other trader & investors and www.optimice.com.au 11 copy their moves” •Results published in HBR (Nov 2013): – Investors who paid attention to the trading strategies of a wide group of people (without following the herd) achieved the highest returns: • Operating alone – suboptimal • Operating as a herd – suboptimal • Diverse connections - optimal Pentland, Alex Sandy. "Beyond the echo chamber." Harvard Business Review 91.11 (2013): 80-+.
  12. 12. Social Learning and Performance www.optimice.com.au 12
  13. 13. www.optimice.com.au 13
  14. 14. Top down vs local decision-making 385 cars 289 cars 460 cars 25% drop 60% improvement www.optimice.com.au 14
  15. 15. Analysing Yammer Networks www.optimice.com.au 15
  16. 16. Collaborating Sideways in Yammer www.optimice.com.au 16
  17. 17. Networks and Career Growth www.optimice.com.au 17
  18. 18. The Interaction Balance www.optimice.com.au 18 By me: •Posts •Replies • Likes •Mentions • Notifies To me: •Posts •Replies • Likes •Mentions •Notifies
  19. 19. Takeaway & Questions • Networks are critical for innovation and organisational performance • You can see the connections • You can analyse and measure them • Predict what will happen Cai Kjaer Email: cai.kjaer@optimice.com.au www.optimice.com.au www.optimice.com.au 19

×