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Mobile banking graphic

  1. 1. WORLDWIDE, MOBILE BANKING IS NOW MORE POPULAR THAN VISITING BRICK-AND-MORTAR BRANCHES THE CONSUMER APPETITE FOR MOBILE IS PULLING CUSTOMERS AWAY FROM BRANCHES AND ONLINE BANKING fïuzn. . MOBILE PHONE BANKING TRANSACTIONS IN THE UK HAVE NEARLY DOUBLED IN A YEAR ¡uuu/ A s u Downloaded more than 12. 4m banking apps 4,31. i hflcguu 18. 6m Used their mobile phones lor iaóm transactlons/ week in 20i3- up from 91m in 2012 AT THE TOP THREE BANKS IN THE UNITED STATES, ABOUT HALF OF ALL ONLINE CUSTOMERS ALSO USE MOBILE BANKING uM/ IÏ ¡una-Cr Ï/ ¡lli 28. 4m debit and credit cards fitted with contactless technology 45v; Online d’ ¡Mobile Customer: 3km ¡tii gn; I I LnF ‘ [HII mi c‘. ‘i’ . : f ¡uIIL L y ¡‘e viv NEIL Í I ¿ut-¡Íííi É IÏÜÉIÏ IÉINK I! F" 7 ‘IIFI? T"I<I-: m AqI 9; Act‘? INI“. F ¿LA 51.7 "e b/ week l. T ‘I l/ 2i.7b ls transferred a week using mobile phones and tablets - a 140% rise on the previous year. .. 77% of bank customers use online and mobile banking at least once a month (YouGow Jun2 20M) . ..compared to around 26.4 billion transferred a week for internet banking over the same period ñ Amount spent on contactless cards/ week: - i32m/ week in 2013 - ióJm/ week in 20th THE MOST COMMON USE OF MOBILE BANKING IS TO CHECK ACCOUNT BALANCES OR TRANSFER MONEY / /' ¡{du/ ts usage of mobile banking apps Ia check Balance áïatemenls 8] 96 3296 UK US s 84% 7396 6696 "¡mt/ raid Emanu- 3114,15‘ 9am ï’ ¡nit-Mug- ‘i '- - z - i‘ r l P ’ ' / /.‘¡"". ,[)/ ; . //ÍÍI ‘Ill/ l I/ ¡”Í/ Í/Írfvï l! JIÍ- II/ l/Í Í n/ I 1 147m banking apps downloaded so far 7m daily log-lns to internet banking services r3; 2 kz ¡lclults image of mobile banking apps to transfer money .449. DESPITE CONSUMERS PREFERENCE FOR MOBILE BANKING, BRITONS STILL HAVE A VERY LOW OPINION OF BANKS, FIVE YEARS AFTER THE FINANCIAL CRISIS OF 2008 Dian-t‘; if. ‘¡"5‘WIIQPWINVIIIIQWE, ’ivïuiw. ::. uiliitilg E‘ ii ui: AHI . . Jiiitiïpffii 1: I n. I “A. in? ' ¡n h: -'. z/Air. // ‘¡III/ Jv/ I/{IJ/ l «¿Ig/ rnu'(n¡ g ¡‘trgyhniv Ítgyuinlw/ GLOBAL CUSTOMER EXPERIENCE HAS ALSO DECLINED mu“, 25% BANKS HAVE A VALUABLE OPPORTUNITY TO REINVENT THEMSELVES FOR THE CONNECTED CONSUMER BY. .. Improving their customer experiences a Creating a distinct brand image; and improving service operations rs i s; offering easier on the go payments through mobile Leveraging data to deliver a better product mix Reducing churn and keeping customers onside © n b lr OI Keeping pace with a growing digital and savvy Milleniai consumer base decrease of over 10% Using transaction and customer data to offer the right services and products at the right time I. Creating more engagement and personaiised services Providing a more agile and fluid service through omnivchannei banking THE CONNECTED CONSUMER IS READY FOR A NEW ERA OF ENRICHED MOBILE, SOCIAL AND DIGITAL BANKING EXPERIENCES 1o%+ f y in BANKING INNOVATION ACROSS THE GLOBE ¿g United Kingdom Australia TO LEARN MORE GET IN TOUCH SOURCE 'i: ili ¡Qui i iI__| i ¡’i l. . zi Flgllït‘ l: Capgrrnnzi ¡"martcinl Service. » zimiljisis 20H, 201-] Retuil Banking Voice Q/ "Ihc Consumer Survey l-Ifiqurr 3: (. '.: p¿¿r: ztnri. 20H I-"¡Lqitrc 3: Ibi/ I 20H l-L-¿n-m‘ -I: ¡Ve/ ls Kirga. Bank Ofzirncruui. (iluso, 20H I'i_-(iirc 5: fi/ í/i, QUI-I FÍXHN‘ 6: Deloitte (¡loba! Alobilc Consumer Sinn-y. UK ulition. Ma] 20H: Bank ojoirnvricn‘. Trends in Consumer Alobilit] Report 30H l-ïgitri- 7: (lzpgcnriui. 201-} l-'i_vq. -trr h‘: "Ilu- Tnncs. 20H Figitrr 9; Iïclclnmr: 73m’! Sttrrqy. 20H I-lgitrc l 0: Capgvrztitii. 30H l-‘t_qurt- 13: Acccnturr, 201-]; (. ‘.i¡i_¿cn; irii 20H

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