So what are the latest and greatest in online trends in New Zealand and overseas?
Recently Trent Mankelow and his Optimal Usability team were asked to distil learning from research and design projects with 190 clients across 19 industries and present the most important online trends that are emerging here and overseas - a somewhat daunting challenge.
In this entertaining presentation Trent digs into this research to outline:
The three key attributes of world-class organisations, using local and overseas examples from a number of industries.
How new devices are going to affect future experiences.
Why the chief economist at Google thinks statisticians are sexy.
What swearing, fairies, and dinosaurs have to do with a good customer experience.
Why design is not the same as aesthetics.
What you can do to join to fight for great online experiences in New Zealand.