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Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM

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Better Root Cause Analysis For Better Business Agility.
Discover IT operations + service management (ITOSM) with OpsRamp and ServiceNow.

OpsRamp and ServiceNow together help you conquer the chaos of multi-cloud management, with a single digital operations command center where you can proactively discover, monitor, manage, and remediate incidents without toggling between multiple consoles or struggling with disparate data sources.

Learn how to stop swapping screens and start solving issues with:

ServiceNow Integration. Manage your incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime.

Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds.

Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure.

AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts.

Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more -

Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/

Published in: Technology
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Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM

  1. 1. 28/03/19 | OpsRamp Proprietary/Confidential Solving for Swivel-Chair IT Ops OpsRamp + ServiceNow
  2. 2. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential • The Complexity of Modern ITOM • How can service-centric AIOps help? • AIOps and Event Management • OpsRamp Demonstration • Q&A Agenda
  3. 3. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential Single Pane of Glass of a Single Glass of Pain? The Challenge of Swivel-Chair IT Operations 3
  4. 4. 28/03/19 | OpsRamp Proprietary/Confidential Alert Fatigue is Beyond Alarming 60% of financial services organizations receive 100,000+ alerts per day. Out of a sampling of 2,542 anomalous events, only 23.2 were actual threats, a ratio of nearly 110:1 – the rest were false positives. 110:1 Is the increase in value-added work if you shift just 10% of the IT budget away from time-intensive incident management and remediation. 33%-50%
  5. 5. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential A Comprehensive Approach to AIOps Autonomous Discovery & Instrumentation Contextual Auto-Remediation
  6. 6. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential OpsRamp:The Service-Centric AIOps Platform Intelligence Visibility Hybrid Infrastructure Management – Network | Storage | Compute |Virtual Optimization Resolution– Remote Access & Audit | Automated Patching | Operational RBAs Event Management – Inference Engine | Smart Correlation | Noise Reduction Business Context – Service &Topology Mapping | Role-Based Dashboards Policy-Based Monitoring – Service Availability & Performance Intelligent Notifications – Email |Voice | SMS | 3rd Party Integrations
  7. 7. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential IT Operations Management Incident Service UP DOWN Service UP UP Correlate EVENT Alert Alert Alert Change Map ROOT CAUSE ! Business Service Application Application Resolve Scripts RDP AIOps ! ! ! Alerts Take Action IT Service Management ITOSM with OpsRamp EVENT
  8. 8. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential Yesterday’s ITOM + ITSM with AIOps
  9. 9. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential Yesterday’s ITOM + ITSM with AIOps
  10. 10. The Journey to Proactive, Predictive IT Ops • Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT • Public/Private/Hybrid Cloud & Container Monitoring • Native AIOps without requiring external feeds to be parsed in • Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’ between interfaces. OpsRamp Platform IT Service Management Native Instrumentation Robust Integrations Context Enriched Tickets Seamless Collaboration 2828//0033//1199 || OpOpssRRaammpp PrProoprpriieettaarryy//CCoonnffiiddeennttiiaall
  11. 11. The OpsRamp OpsQ Difference – Case Study 4,122 19,080 43,291 129 958 8,053 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000 Incidents Generated (1 month) OpsQ AIOps Inferences vs. Traditional Correlation Raw Alert Volume (avg/week) 81.3% Reduction in Raw Alert Volume 96.8% Reduction Incidents Generated 2828//0033//1199 || OpOpssRRaammpp PrProoprpriieettaarryy//CCoonnffiiddeennttiiaall
  12. 12. 28/03/19 | OpsRamp Proprietary/Confidential Learn about our ServiceNow integration: http://opsramp.com/servicenow Meet us at the Knowledge Conference: https://knowledge.servicenow.com/
  13. 13. Connecting with OpsRamp opsramp.com/servicenow

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