1.
The State of AIOps For Incident
Management
Real-World Stories of Evaluation, Implementation and Adoption

2.
16-05-2019 | OpsRamp Proprietary/Confidential
Welcome!
Jordan Sher,
Director of Corporate Marketing, OpsRamp
CurtThorin,
Solution Strategist, OpsRamp

3.
16-05-2019 | OpsRamp Proprietary/Confidential
• What is AIOps?
• The State of AIOps Report
• AIOps and Event
Management
• OpsRamp Demonstration
• Q&A
Agenda

4.
4
April 2019 | OpsRamp Proprietary/Confidential
Optimizing infrastructure and operations should start with
doing more with existing resources, not with cutting costs.
I&O leaders can realize performance improvements of 15% or more by
increasing efficiency, enhancing productivity and focusing on
automation within their current operating model.
7 Ways to Optimize Operations Without Cutting Costs
10 December 2018
Gartner

5.
16-05-2019 | OpsRamp Proprietary/Confidential
A ComprehensiveApproach to AIOps
Autonomous
Discovery &
Instrumentation
Contextual
Auto-Remediation

6.
ButWhat’s theTruth About AIOps?

7.
Four Key Insights Into AIOps
Deployments

8.
How are AIOpsTools Selected?

9.
16-05-2019 | OpsRamp Proprietary/Confidential
Third-PartyValidation Matters Most

10.
16-05-2019 | OpsRamp Proprietary/Confidential
FeaturesThat Manipulate Data Effectively
Matter Most
Incident
Visualization
Data-Agnostic
Ingestion
Integrations
Ecosystem
Inference
Models

11.
What Are theTop Use Cases?

12.
16-05-2019 | OpsRamp Proprietary/Confidential
Incident Management IsWhere AIOps Emerges
HOW ISYOURTEAM CURRENTLY USING AIOPSTOOLS? WHAT ARETHE PRIMARY OPERATIONAL BENEFITS OF
USING AIOPSTOOLS?

13.
16-05-2019 | OpsRamp Proprietary/Confidential
AIOps Accelerates Detection and Restoration
HOW MUCH FASTER DOES ITTAKETO RESOLVE INCIDENTS
USING AIOPSTOOLS?

14.
ButWhat’s Holding AIOps Back?

15.
16-05-2019 | OpsRamp Proprietary/Confidential
Data, Skills, and Accuracy Are X-Factors
WHAT CONCERNS DOYOU HAVE ABOUTTHE
USE OF AIOPSTOOLS?
HOW LONG DOES ITTAKE FORYOUTO HIRE MACHINE
LEARNING/ARTIFICIAL INTELLIGENCE ENGINEERS?

16.
Service-Centric AIOps
Modern Incident ManagementWith OpsRamp

17.
16-05-2019 | OpsRamp Proprietary/Confidential
• Manual rule creation in a ‘MoM’
• Confusing false positives and noise
• Required multiple point solutions to monitor entire tech stack
• No context between events
IT Service ManagementEvent Management 1st Gen AIOps
• Additional layer of application & integration
• Heavy lifting to parse events (coding / scripting)
• Tuning by specialists is required to begin to see any benefits
Yesterday’s ITOM + ITSM with AIOps

18.
OpsRamp Proprietary/Confidential
The Journey to Proactive, Predictive IT Ops
• Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT
• Public/Private/Hybrid Cloud & Container Monitoring
• Native AIOps without requiring external feeds to be parsed in
• Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’
between interfaces.
OpsRamp Platform IT Service Management
Native
Instrumentation
Robust
Integrations
Context Enriched
Tickets
Seamless
Collaboration
On-Prem/Cloud/Hybrid
Monitoring

19.
Demonstration

20.
Q/A

21.
16-05-2019 | OpsRamp Proprietary/Confidential
The Real Intelligence on AI
https://info.opsramp.com/state-of-aiops https://info.opsramp.com/aiops-report
https://blog.opsramp.com/topic/aiops

22.
OpsRamp.Com