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Keeping Your CMDB Up to Date
with Distributed Teams
OpsRamp & Beyond20

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© 2020 OpsRamp. All Rights Reserved.
Agenda
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• Introductions
• IT Service Management: Putting the CMDB in Context
• The CMDB Evolved: What’s new?
• How to Maintain a CMDB in 2020
• OpsRamp Demonstration: ITSM + ITOM
• Questions

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© 2020 OpsRamp. All Rights Reserved.
Introductions
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• Scott Minnis, Solutions Consultant @ Beyond20
• Wael Altaqi, Pre-Sales Consultant @ OpsRamp
• Brian Flora, Principal Consultant @ Beyond20
• Darren Cunningham, Vice President Marketing @ OpsRamp

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© 2020 OpsRamp. All Rights Reserved.
IT Service Management (ITSM) & the CMDB
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• ITSM & ITIL overview
• What is a CMDB?
• How does the CMDB fit in with ITSM best practices?
• Why does it matter?
The CMDB is a database used to store configuration records,
or configuration items (CIs), throughout their lifecycle.

5.
© 2020 OpsRamp. All Rights Reserved.
The CMDB is Here to Stay
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• How has the CMDB evolved to meet the needs of 2020?
• Distributed teams/remote work
• Kubernetes, AWS, etc.
• What challenges does this evolution create?

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© 2020 OpsRamp. All Rights Reserved.
How to Maintain a CMDB in 2020
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• Create a comprehensive, logical CMDB model and supporting processes
• Integrate ITSM and ITOM tools
• Remove manual interaction

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ITSM + ITOM demo

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© 2020 OpsRamp. All Rights Reserved.
What you are about to see…
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• What is possible with an integration
• How to keep your CMDB up to date
• How this affects change
• How this affects event monitoring
• What data can the ITSM tool provide OpsRamp
• Environment (DEV, PROD, Test)
• How does this affect alerts

9.
© 2020 OpsRamp. All Rights Reserved.
Next Steps
Learn more about Beyond20’s CMDB workshop or how to integrate OpsRamp
with your ITSM tool:
Check out all of our Tech Talks On Demand:
https://www.opsramp.com/resources/events/#Tech-talks
https://info.opsramp.com/request-demo
https://b20.beyond20.com/contact