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Keeping Your CMDB Up To Date in Distributed Times

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The configuration management database (CMDB) is meant to be a single source of truth to link IT elements with the application processes that underlie the business services. In the age of ITIL, a common repository to store information about your hardware and software assets, made sense. But with today's dynamic and distributed hybrid IT infrastructure, how do you keep your CMDB up to date? Should you even try?

In this Tech Talk, the experts from Beyond20 and OpsRamp will discuss the future of the CMDB and demonstrate the power of unified IT service management (ITSM) and operations management (ITOM).

Watch the recording: https://www.brighttalk.com/webcast/17791/424577
Learn more at https://www.opsramp.com

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Keeping Your CMDB Up To Date in Distributed Times

  1. 1. Keeping Your CMDB Up to Date with Distributed Teams OpsRamp & Beyond20
  2. 2. © 2020 OpsRamp. All Rights Reserved. Agenda 2 • Introductions • IT Service Management: Putting the CMDB in Context • The CMDB Evolved: What’s new? • How to Maintain a CMDB in 2020 • OpsRamp Demonstration: ITSM + ITOM • Questions
  3. 3. © 2020 OpsRamp. All Rights Reserved. Introductions 4 • Scott Minnis, Solutions Consultant @ Beyond20 • Wael Altaqi, Pre-Sales Consultant @ OpsRamp • Brian Flora, Principal Consultant @ Beyond20 • Darren Cunningham, Vice President Marketing @ OpsRamp
  4. 4. © 2020 OpsRamp. All Rights Reserved. IT Service Management (ITSM) & the CMDB 5 • ITSM & ITIL overview • What is a CMDB? • How does the CMDB fit in with ITSM best practices? • Why does it matter? The CMDB is a database used to store configuration records, or configuration items (CIs), throughout their lifecycle.
  5. 5. © 2020 OpsRamp. All Rights Reserved. The CMDB is Here to Stay 6 • How has the CMDB evolved to meet the needs of 2020? • Distributed teams/remote work • Kubernetes, AWS, etc. • What challenges does this evolution create?
  6. 6. © 2020 OpsRamp. All Rights Reserved. How to Maintain a CMDB in 2020 7 • Create a comprehensive, logical CMDB model and supporting processes • Integrate ITSM and ITOM tools • Remove manual interaction
  7. 7. ITSM + ITOM demo
  8. 8. © 2020 OpsRamp. All Rights Reserved. What you are about to see… 9 • What is possible with an integration • How to keep your CMDB up to date • How this affects change • How this affects event monitoring • What data can the ITSM tool provide OpsRamp • Environment (DEV, PROD, Test) • How does this affect alerts
  9. 9. © 2020 OpsRamp. All Rights Reserved. Next Steps Learn more about Beyond20’s CMDB workshop or how to integrate OpsRamp with your ITSM tool: Check out all of our Tech Talks On Demand: https://www.opsramp.com/resources/events/#Tech-talks https://info.opsramp.com/request-demo https://b20.beyond20.com/contact

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