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IT Operations Strategies in an Economic Slowdown


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IT leaders will need to rethink and readjust their business plans for 2020 during the Covid-19 pandemic. In a time of record unemployment and widespread remote workforces, businesses are having to adapt operations and marketplace strategies overnight. This interactive webinar will discuss results of a recent survey asking IT operations executives about technology priorities, budgets, and hiring plans needed to succeed in a volatile economic environment.

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IT Operations Strategies in an Economic Slowdown

  1. 1. IT Operations Strategies in an Economic Slowdown Webinar: May 7, 2020
  2. 2. © 2020 OpsRamp. All Rights Reserved. Host: Polly Traylor, Sr. Manager Corp. Comms, OpsRamp Panel: Donnie Berkholz, VP of IT Service Delivery, CWT Mike Kavis, Chief Cloud Architect, Deloitte Webinar: IT Operations Strategies in an Economic Slowdown
  3. 3. © 2020 OpsRamp. All Rights Reserved. Respondent Profile 66% 47% 48% of respondents hold the role of either director or senior director of IT operations of IT leaders work for organizations that spend more than $50 million annually on technology budgets of these technology executives work at organizations with more than 1,000 employees Annual Technology Spending (In $ Million) $5 to $50 Million $51 to $ 200 Million $201 to $500 Million More than $500 Million 53% 26% 13% 8% ✔ A third party surveyed a total of 137 respondents on April 1, 2020. ✔ All respondents work at the IT director level or above, across IT operations teams in the United States. ✔ Enterprises surveyed have more than 500 employees and spent at least $5 million in annual technology budgets. Methodology
  4. 4. © 2020 OpsRamp. All Rights Reserved. 1. Digital Transformation Stays On a. Budgets will grow for most b. Agile IT delivery a top priority. 1. IT Spending to Minimize Risk a. Security, Cloud, MSPs 1. Business Value a. Alignment, Creative Cost-Cutting Key Trends for IT Operations The current downturn is forcing businesses to rethink every aspect of customer value proposition and re-prioritize digital platform investments.
  5. 5. 22/04/20 | OpsRamp Proprietary/Confidential Speeding Up Digital Transformation Insight #1
  6. 6. © 2020 OpsRamp. All Rights Reserved. Enterprises are Doubling Down on Digital Transformation ✔ Despite economic uncertainty, 73 percent of IT operations leaders expect to either accelerate or maintain their digital transformation spending.
  7. 7. © 2020 OpsRamp. All Rights Reserved. Technology Investments Can Both Attract and Retain Customers Expected Changes in Annual Technology Spending A Significant Increase A Moderate Increase A Significant Decrease A Moderate Decline 30% 28% 20% 18% 5%Same as Before ✔ Despite the global pandemic, 58 percent of IT leaders expect to either significantly or moderately increase their overall technology budgets to accelerate digital transformation.
  8. 8. © 2020 OpsRamp. All Rights Reserved. Staying Agile During a Downturn Technology Initiatives for 2020 64% 62% 44% 36% Agile IT Delivery and DevOps Cloud Cost Optimization Customer and Market Insights Business Model Transformation ✔ Agile delivery and cloud cost optimization are critical technology priorities today, underlining the need for customer-centricity and fiscal discipline.
  9. 9. 22/04/20 | OpsRamp Proprietary/Confidential Technology Priorities for 2020 Insight #2
  10. 10. © 2020 OpsRamp. All Rights Reserved. Renewed Investments in Security and Multi-Cloud Infrastructure Technology Initiatives for 2020 Information Security and Compliance Big Data and Analytics Public and Multi-Cloud Infrastructure IoT and Edge Computing 62% 46% 45% 44% 42%Remote Work and Collaboration Datacenters and Private Clouds Business Continuity and Disaster Recovery 41% 38% ✔ The three biggest areas where IT operations teams will increase funding this year include information security, big data and analytics, and public cloud infrastructure.
  11. 11. © 2020 OpsRamp. All Rights Reserved. A New Breed of Performance Monitoring Tools Take Center Stage Leading Tools for Performance Monitoring Artificial Intelligence for IT Operations (AIOps) Cloud Native Observability Network Performance Monitoring and Diagnostics Digital Experience Monitoring 69 % 51% 51% 45% 39%Hybrid Infrastructure Monitoring Application Performance Monitoring 39% ✔ Enterprises will invest in machine learning-driven event management, cloud native observability, and network monitoring tools for ensuring the health and performance of mission-critical services.
  12. 12. © 2020 OpsRamp. All Rights Reserved. Managed Service Providers Need to Ramp Up Now Key Benefits of Working With MSPs Technical Expertise and Know-How Enhanced Security Cost Optimization Freeing Up Internal Resources 63% 52% 50% 40% ✔ Given the burden of supporting a remote workforce while accelerating digital transformation, IT teams will lean more heavily on the expertise of their managed service providers.
  13. 13. © 2020 OpsRamp. All Rights Reserved. Why Cloud Infrastructure Remains a Three-Legged Race Preferred Public Cloud Platform Providers Google Cloud Platform Amazon Web Services Microsoft Azure IBM Cloud 61% 60% 60% 46% 26%Oracle Cloud Infrastructure Alibaba Cloud 20% ✔ Google Cloud Platform topped the list of preferred public cloud providers followed closely by Amazon Web Services and Microsoft Azure (both jointly tied for the second position).
  14. 14. 22/04/20 | OpsRamp Proprietary/Confidential Insight #3 Delivering Business Value
  15. 15. © 2020 OpsRamp. All Rights Reserved. Time for an Equal Partnership Biggest Challenges for Operational Transformation Business-IT Alignment Economic Uncertainty Available Technology Solutions Staff Technology Skills 41% 25% 18% 13% ✔ IT leaders will need to work closely with their business to prioritize high- impact solutions while managing costs so that their organization can survive the economic downturn.
  16. 16. © 2020 OpsRamp. All Rights Reserved. IT Leaders Will Need to Get More Creative to Contain Costs Cost Cutting Measures and Programs Investing in Self-Service Technologies Consolidation of Technology Vendors Reliance on Managed Service Providers Adoption of Open Source Technologies 60% 59% 58% 50% 45%Efficient Infrastructure Utilization Delaying All Non-Essential Hiring 32% ✔ Top cost reduction measures include self-service technologies, working with a select set of technology vendors, and reducing software spend with open source technologies.
  17. 17. © 2020 OpsRamp. All Rights Reserved. Financial Expertise: A Rare Commodity in IT Technology Roles Still In Demand IT Finance Cloud Architects DevOps/Site Reliability Engineers Data Scientists 68 % 53% 50% 47% 32%Product Managers ✔ The most important hire for two-thirds of respondents is financial analysts who can clearly communicate the business value of technology spending.
  18. 18. © 2020 OpsRamp. All Rights Reserved. Read the Report Now! As Seen In Download the Report to learn how your peers are aligning technology spending, IT priorities, and hiring during this economic uncertainty.
  19. 19. © 2020 OpsRamp. All Rights Reserved. Thank You to Our Presenters! Donnie Berkholz, VP of IT Service Delivery, CWT Twitter: @dberkholz Newsletter: Mike Kavis, Chief Cloud Architect, Deloitte Twitter: @madgreek65 Final Thoughts for IT Operations Leaders
  20. 20. Thank You
  21. 21. © 2020 OpsRamp. All Rights Reserved. About OpsRamp: Simplify and Transform IT Ops 21 200+ Partners +1,800 Customers Founded 2014 Worldwide Global Distribution Employees 280 globally Investors Sapphire Ventures Morgan Stanley HPE “ We see tremendous opportunity in equipping IT operations teams with the next generation platform they need to maintain software availability, business service performance, and to use automation and AI to work efficiently and effectively across hybrid, multi-cloud environments. ” “ With its investment in OpsRamp, HPE looks to open a new chapter in IT operations management ” – Paul Glaser, Vice President and Head of Hewlett Packard Pathfinder –