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Hot Topics in Web Experience Management!London, 15th November 2012	                                           > 1
Who are Squiz:>  Founded in 1998!>  Global presence – 9 offices, 240+ staff!>  Our Business: Web Experience   Management!> ...
> 4
Web Experience Management?  >  Web?!    -  aka the internet!  >  Experience?!    -  An event or occurrence that leaves an ...
Web Experience Management! >  Engaging with people! >  online ! >  by providing the best possible    experience.! >  Deliv...
The Hot Topics for 2012 >  So, if youʼre looking to improve the    experiences you provide online... You    need to care a...
#1 Mobile – Why it Matters  >  Youʼre engaging with people on the web.!  >  Theyʼre engaging with you on the web!  >  On t...
Mobile: Why it Matters                         > 8
The Mobile Challenge  >  WEB101 - Donʼt make me think!!! !  >  Users need to be able to use your site!  >  Less screen spa...
The Mobile Web?  >  There is no ʻmobile webʼ!  >  There is the internet. And different     sized windows!  >  Single sourc...
> 11
Mobile: Responsive Design                            > 12
#2 – Context Aware ContentTargeting >  Your web experience is not a brochure. ! >  It is not a ʻdumb terminalʼ! >  We can ...
Context Aware Content Targeting >  Relevant content helps users, in a timely    way, to help them complete their tasks! > ...
Context Awareness reduces clutter  >  Successful WEM isnʼt about pretty     pictures – its about simplicity. !  >  If you ...
#3 - Social Media  >  Social networking has become     the worldʼs most popular online     activity!  >  It accounts for 2...
Social Media - £££ & ROI?  >  Social media is a key tool in your     marketing mix, and more money     from marketing budg...
Social Media  >  You need a strategy.!  >  Strategy tied to your business     goals:!    -  Increase brand or product awar...
Social - Single sourcePublishing model  >  Provide a mechanism to allow     your staff to engage through     social media!...
Social – Aggregation andCuration  >  Engage with people in their     neighbourhood but bring that     back into your own d...
Social Media  >  Social Media is powerful.!  >  BUT. You need the web presence     to drive traffic to from your     social...
#4 - Online Channel Optimisation                                          More	        Be9er	                            E...
#4 – Online ChannelOptimisation > Optimisation is the loop of constant improvement.! > It is the understanding of site beh...
Reporting to key stakeholders isimportant
Squiz Tests
> 26
#5 – Cloud Computing  >  WEM is about innovating, adapting and     improving. !  >  When thinking about this you need the ...
Cloud delivery                 > 28
Squiz Private Cloud                      > 29
The Hot Topics for 2012  >  When planning your online strategy…!    -  You must plan for Mobile !    -  Understand the con...
Questions…. & Coffee!                        > 31
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Hot Topics in Web Experience Management - Squiz Seminar Nov 2012

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The latest key trends in web experience management, including responsive web design, utilising social media and delivering targeted content - all illustrated with case study success stories.

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Hot Topics in Web Experience Management - Squiz Seminar Nov 2012

  1. 1. Hot Topics in Web Experience Management!London, 15th November 2012 > 1
  2. 2. Who are Squiz:>  Founded in 1998!>  Global presence – 9 offices, 240+ staff!>  Our Business: Web Experience Management!>  Gartner rated – 2011 WCMS Magic Quadrant! > 3
  3. 3. > 4
  4. 4. Web Experience Management? >  Web?! -  aka the internet! >  Experience?! -  An event or occurrence that leaves an impression on someone! >  Management?! -  The process of dealing with or controlling things or people! > 4
  5. 5. Web Experience Management! >  Engaging with people! >  online ! >  by providing the best possible experience.! >  Delivering your business objectives! >  through the online channel! >  WEM is about understanding your users and delivering the best online experience possible! > 5
  6. 6. The Hot Topics for 2012 >  So, if youʼre looking to improve the experiences you provide online... You need to care about:! -  Mobile ! -  Context Aware Content Targeting! -  Social Media! -  Online Channel Optimisation! -  Cloud! > 6
  7. 7. #1 Mobile – Why it Matters >  Youʼre engaging with people on the web.! >  Theyʼre engaging with you on the web! >  On their phone. Or tablet.! >  And its probably an Android. Or an iPhone. Might be a Windows Phone. Or the next big thing.! >  Peopleʼs browsing habits ARE changing.! > 7
  8. 8. Mobile: Why it Matters > 8
  9. 9. The Mobile Challenge >  WEB101 - Donʼt make me think!!! ! >  Users need to be able to use your site! >  Less screen space, even more important – work through the actions you want them to do. Or that they want to do.! >  Maintain this user experience across a range of devices.! >  Without killing your content team.! > 9
  10. 10. The Mobile Web? >  There is no ʻmobile webʼ! >  There is the internet. And different sized windows! >  Single source of content for any experience! > 10
  11. 11. > 11
  12. 12. Mobile: Responsive Design > 12
  13. 13. #2 – Context Aware ContentTargeting >  Your web experience is not a brochure. ! >  It is not a ʻdumb terminalʼ! >  We can understand information about a visitor – their ʻcontextʼ when they are on your site! >  By understanding their context, we can provide more relevant content to them! >  Contextual content = relevant content! > 13
  14. 14. Context Aware Content Targeting >  Relevant content helps users, in a timely way, to help them complete their tasks! >  Context awareness can understand:! -  Language! -  Location! -  Device! -  New or returning visitor! -  Existing customer! -  Google keyword search! -  Referring site! -  Previous behaviour / purchases! -  Browsing path! > 14
  15. 15. Context Awareness reduces clutter >  Successful WEM isnʼt about pretty pictures – its about simplicity. ! >  If you search for something, you expect relevant results. ! >  Failure to account for the context of the user is a missed opportunity to help meet your goals ! > 15
  16. 16. #3 - Social Media >  Social networking has become the worldʼs most popular online activity! >  It accounts for 20% of Internet time and social networking sites now reach 82% of the worldʼs online population! >  There are now more Facebook users than Buddhists! > 16
  17. 17. Social Media - £££ & ROI? >  Social media is a key tool in your marketing mix, and more money from marketing budgets will be spent on Social Media in 2012.! >  There will be more money!! >  There will be consultants who can promise ROI. Metrics such as likes, retweets, followers, and more!! > 17
  18. 18. Social Media >  You need a strategy.! >  Strategy tied to your business goals:! -  Increase brand or product awareness to target markets.! -  Become known as an industry leader or expert in their field.! -  Drive traffic to the company website.! -  Listen and learn what their customers are saying about them and their competitors.! -  Recruitment of staff via channels such as Linkedin.! -  To provide a customer service channel! -  To sell more product and increase sales enquiries.! >  So that when you look at metrics – they have meaning! > 18
  19. 19. Social - Single sourcePublishing model >  Provide a mechanism to allow your staff to engage through social media! >  Publish directly from your web publishing tool! >  Levels of governance you have on your site – you must have on your social engagement! >  Use Social as a channel to drive traffic back to your site.! > 19
  20. 20. Social – Aggregation andCuration >  Engage with people in their neighbourhood but bring that back into your own domain! >  Match social interacts with your site, your back end systems! >  People donʼt just ʻLikeʼ any more. The ʻReadʼ; they recommend...! > 20
  21. 21. Social Media >  Social Media is powerful.! >  BUT. You need the web presence to drive traffic to from your social activity. ! -  What will people do when they click through?! -  Can you deliver the promise?! -  Is you site mobile ready (many social networks have over 50% of traffic from mobile users)! >  As an organisation social media is just one channel in your quest to meet your goals. ! > 21
  22. 22. #4 - Online Channel Optimisation More   Be9er   Educated  Data   Analysis   Effec0ve   Business   Ac0on   Website   Outcomes   > 22
  23. 23. #4 – Online ChannelOptimisation > Optimisation is the loop of constant improvement.! > It is the understanding of site behaviour and using this to increase your success.! > Without this, you are only doing half the job! ! > Everyone has analytics. But not enough people use analytics 
 > 23
  24. 24. Reporting to key stakeholders isimportant
  25. 25. Squiz Tests
  26. 26. > 26
  27. 27. #5 – Cloud Computing >  WEM is about innovating, adapting and improving. ! >  When thinking about this you need the ability to build and launch quickly, and scale to meet your requirements as you grow. ! >  The Cloud is the next generation of deploying your WEM platform.! >  Removes the barriers to entry! > 27
  28. 28. Cloud delivery > 28
  29. 29. Squiz Private Cloud > 29
  30. 30. The Hot Topics for 2012 >  When planning your online strategy…! -  You must plan for Mobile ! -  Understand the contexts your users will be interacting with you from! -  Have Social Media in the mix, but ensure your website is fit for purpose! -  Optimise, Optimise, Optimise! -  Understand how deploying on the Cloud removes yesterdays technology concerns! > 30
  31. 31. Questions…. & Coffee! > 31

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