Why/Our client situation Lift maintenance company 25 technicians 1500 elevators Use OpenERP 5.0 - (6.0 is scheduled) 1,5 Operator full time to receive request from customers / Call technicians They use a paper receipt to valid each intervention
Why/Our client need 1. Automate the call of technicians : reduce operator activity 2. Reduce time need to record all the bounds in OpenERP 3. Check technicians activities : - What they do - What they did and when 4. Check lift state: - Out of order - Reparation in progress - Reparation done Solution found :
App presentation Start page Run as background task once open 3 parts : - Incidents - Maintenance - Check List
App presentation/Settings Before the work begin we have to configure the application. Lets clic on menu. Now you can clic on settings.
App presentation/Settings Enter all the information to connect on your OpenERP server and database. You can choose the frequency in function of your usage, if you want to save power or if you want to have the most accurate information in your mobile and database Each technician has his own ID so he will see only the information he needs. Actually he will have only the elevators he is supposed to take care of.
App presentation/Incidents After synchronise you will see the number of incidents and maintenances to do and the number of news one. Lets click on Incidents !
App presentation/IncidentsYou have the list of incidents inprogress. You can see theaddresses, the date of opening andthe sector. (we removed all thedata of our client)You can click on the one you want.
App presentation/Incidents We arrive on the information tab : We find again all the information like address, name of the caretaker, how to enter in the building, the date of the last maintenance and the date of the next one. When the technician begin, he clicks on “execute”. If he cant resolve the problem but there is no incidence for the customer he can click on “wait” to come back later. If he cant fix the lift but the lift should stay out of order he click on stop. Of course if everything is fine after he fixed it he click on “done” Then he click on the “incident” tab.
App presentation/IncidentsThere you have all the historic ofthe incidents.The technician can add informationabout the incident : chapter,localization and the cause. Withthe list of the possible causes inOpenERP.He can also directly call thecaretaker or the responsible if thenumber is recorded.
App presentation/Incidents All the information are now in OpenERP ! In real time : - State of elevator - Name of technician - Duration of the problem - Signature of the caretaker And the Workflow of the client is strictly respected. We now click on :
App presentation/Maintenance We have again the list of the maintenance to do. We click on the first one for example.
App presentation/MaintenanceWe find almost the same information as wefound for the incident.The only difference is the two ticks boxes forcable and parachute. When the technicianarrive for a maintenance he is supposed checkat least one of this two important items. Hecan select the one he did or both or none ofthem.Lets go on the maintenance tab.
App presentation/Maintenance There we find a reminder of the check-list of things he is supposed to do. Now we have a half-yearly maintenance so we see only the prior item the technician has to check.
App presentation/MaintenanceAgain, the caretakershould sign, he is freeto be creative !
App presentation/Check list OpenERP Inform customers in live Having a bidirectional of the situation’s relationship evolution Lift Maintenance Customer
What Next ?How long stay a technician on siteAllow a technician to transfer incident to a super-technician - Create a help button - One open the case, the other close itCheck where are the technician and what they actually do : - through a QR code on site - Through GPSIndicate all the lift in the area and give the direction on a mapUse the interaction engine we developed for other apps and clients !
Thank youThanks for reading ! Contact : Open Solutis Service Florimond Boquet Commercial@opensolutis.com www.opensolutis.com Phone : 0033 (0)9 81 33 05 09