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Enterprise
Information management
REAL IRM
EA Forum
By Jurgens Pieterse M-Eng, DTM
MIS manager,
2014 – 02 – 26
Disclaimer
Although I will be talking about the Parliament
of South Africa in this presentation,
I am not talking as a representative of :
• Parliament,
• the Spokesperson for Parliament or
• the Secretary to Parliament.
This is my personal view and reflection and
opinions.
Appoint
Representative
Represent the
people
Resolve Issues Account for actions
Conduct oversight
People participation
Cooperative governance
International relations
Representative Open Responsive Accountable
Parliament ensure the people are represented in government
Parliament must ensure good governance.
The function of Parliament
MIS Leadership objectives
OPTIMISE
Information
usage as tangible
asset
EXCHANGE information
to increase collaboration
LEVERAGE
information for
strategic benefit
The aim of MIS is to get more
value from information
sources and to ensure the
continued alignment
between the organisation’s
strategic intend and the
information sources
available.
Optimise = Using the
information better in our
daily operations
Leverage = Using information
to achieve strategic
outcomes
Exchange = Sharing information
to gain benefits from
collaboration.
MIS context
Dimensions of information
management
Integrate
Collaborate
Structure
In order to leverage
information value we must
structure information to
be found, integrate all
sources of information and
create the infrastructure
to allow collaboration
across the enterprise
MIS Context
Information management process
Information is in a perpetual
process of refinement.
Managing information is a
process not a solution.
MIS adds value throughout the
leveraging the information
lifecycle
Information management is not
a project but a business
process
MIS Context
BUSINESS
INTELLIGENCE ORGANISE
Knowledge
Add Integrity
Structured Data
Add Agility & Integration
Shared Data
Add Categorization
Information
Add Presentation
Raw Data
CAPTURE
ACCESS
USE
CREATE
Add Insight
Information Value Chain
Levels of planning
The information management
framework directs
information components on
a strategic, tactical and
operational level.
“Businesses realize that their
key to success lies in how
efficiently they generate,
receive, transfer, process,
and analyze information
within the organization and
along value chain”. - Sanjog
Aul
MIS Context
Information administration
Performance
measurement
Capability
Development
Governance
Information architecture
Information services
Information infrastructure
Strategic alignment
Tactical
Strategic
Operational
INFORMATION MANAGEMENT
FRAMEWORK
Key performance areas
• Accountability and ownership
• Disciplined and consistent
information processes
• Authoritative information
sources
• Robust/flexible information
environment
• Ability to integrate/share
information
• Adequate information protection
• Adequate information resources
“Businesses realize that their
key to success lies in how
efficiently they generate,
receive, transfer, process,
and analyze information
within the organization and
along the value chain”. -
Sanjog Aul
MIS Context
Information administration
Performance
measurement
Capability
Development
Governance
Information architecture
Information services
Information infrastructure
Strategic alignment
Alignment
Consistency
Effectiveness
Integrity
Efficiency
Reliability & Persistence
Secure and Availability
Timely and relevant
Quality information is a prerequisite for a management dashboard
Information management
framework
The information management
framework as a whole
system must be established
over time to ensure
sustainable information
integrity
Frequent evaluations of the
maturity of all the
components within the
information framework is
needed to show progress
over time.
Only 43% of legislatures have a
written vision statement,
over 40% do not have a
strategic plan that is
regularly updated
- 2010 World e-Parliament
report
MIS Context
Information administration
Metrics
Capability
Development
Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Business Strategic alignment
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Parliament’s ICT Strategy (2009-2014)
The ICT strategy identified the
capacitation of Members of
Parliament as key e-Democracy
enabler.
The embedded objective is an
effective and efficient
institution
Source: ICT strategy(2009-2014):
Integrated Business
Architecture document,
Reviewed 2012
e-Democracy Focus Areas
Legislation in
action
Strengthen
co-operative
government
Increase public
involvement &
participation
Institutional
performance
improvement
Capacitate
members
Effective institution
Improved Mobility
Better communication
Easier Access to Information
Improved Monitoring & Tracking
Effective Utilization of Existing Technology
Effective Management of Knowledge
Improve & widen
international
cooperation &
participation
Strengthen
oversight
e-Democracy Focus Areas (revised model, 2nd Review, July 2012)
Strategic alignment
Technology drivers
BUSINESS DRIVERS
Information context
Information needs are driven
by users, business strategic
drivers and Technology
drivers.
Parliaments today find themselves at a
crossroads. The rapid growth of ICT is
changing the environment within
which they operate and influencing
how they are perceived by the
citizenry.
Rather than being mere witnesses to
these transformative effects,
parliaments are exploring ways to use
technology to strengthen democracy
and encourage political participation –
2010 World e-Parliament Report
Strategic alignment
Democracy
Efficiency
Representative Social being
Legislator
Publicity
Party actor Political activist
Consumer
Effective oversight
Deepen public participation
Widen role in International relations
Cooperative government
Efficient, effective and powerful institution for democracy
Member of Parliament Member of Public
REQUIREMENTS
Mobility
Social
networks
Multi-Media
Service
orientation
Creating a vision
Member of
Parliament
Member of
Public
In creating the final vision for
MIS the internal needs
need to be balanced with
external needs.
The balancing of requirements
must focus on synergies
between internal and
external requirements.
The Parliamentary ICT Strategy
(MSP 2009-2014), “From
e-Parliament to e-
Democracy”, advocates
the increased use of the
broadcast media and
internet services to extend
the reach of the
Parliament to its citizens
Strategic alignment
A persistent theme expressed by legislatures at the World e-Parliament Conferences
is that the values of democracy should guide the policies and plans for implementing
ICT in the legislative environment. – 2010 e-Parliament report
ICT strategy
From e-Parliament to e-Democracy
Providing a platform
Utilisation/
consolidation/
optimisation
Supporting processes
Core business
processes
Data
management
Knowledge
management
Operational management
Management.
excellence
Access to single
technology
Convergence of
technology solutions
Silo based activity
Outcome
based collaboration
Efficient & effective internal
processes
Increased public participation
People centric
Deepen democracy
Legislation in Action
Core Functions
E-Parliament E-Democracy
Management planning
Administrative support
Process efficiency
Information management
ICT Infrastructure enablement
Service delivery
ICT strategy alignment
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Page 16 of 18
Methodology (Phases and Steps)
Business
Vision &
Mission
ICT
Vision &
Mission
Current
ICT Projects
Business-ICT
Strategic Analysis
ICT Strategy Formulation
Business
Application
Technical
Information
Business- ICT
Imperatives
Business-ICT
Strategic
Themes
ICT Services
Requirements
Business-ICT
Prioritisation
Cost
Estimations
Implementation
Plans
ICT Implementation
Planning
Page 17 of 20
Implementation Methodology
1
Project Initiation
and Steering
Committee
Meetings
2
Stakeholder
Workshops,
Documentation,
Analysis, Feedback,
Presentations,
Project and Steering
Committee meetings
3
Gap Analysis,
Synthesis,
Engagement,
prioritisation,
Alignment,
Presentations, Project
and Steering
Committee meetings
4
Presentations, Cost
Estimations,
Alignment, Timelines,
Action Plans, Reviews,
Endorsements, Project
and Steering
Committee meetings
ICT Program Management
Project Initiation
Project Team
Project Implementation
Writing the ICT
Strategy &
Implementation
Plan
PHASE 1
Business-ICT
Strategic Analysis
Where are we now and
(hat are our capabilities?)
PHASE 2
ICT Strategy
Formulation
(Where is our direction
in the future?)
PHASE 3
ICT Strategy
Implementation planning
(How are we going to
get there?)
Friday 22 October 2010
World e-Parlaiment Conference, South
Africa, 21-22 October 2010
Page 18 of 20
Business-ICT Correlation
Business
Workflow
Services
Document
Management
Services
Tracking
and
Tracing
Services
Electronic
Publishing
Services
Knowledge
Management
Services
Scheduling
&
Calendaring
Services
Business
Intelligence
Services
Channels
of
Communication
/
Collaboration
Services
Physical
Security
Services
Language
Translation
Services
Library
Services
Drafting
Services
Integration
Services
Conferencing
&
Multi-Media
Services
Chamber
Management
/
Voting
Service
Research
Services
(Formulation)
Performance
Management
Services
Financial
Control
Services
Booking
and
Reservation
Services
Oversight
Services
e-Learning
/
Education
Services
ICT
Support
Services
NPIL01
NPIL02
NPIL03
NPIL04
NPIL05
NPIL06
NPIL07
NPIL08
NPIL09
NPIL10
NPIL11
NPIL12
NPIL13
NPIL14
NPIL15
NPIL16
NPIL17
NPIL18
NPIL19
NPIL20
NPIL21
NPIL22
Statement of Fact to Initiatives - National Parliament
NPIL01
NPIL02
NPIL03
NPIL04
NPIL05
NPIL06
NPIL07
NPIL08
NPIL09
NPIL10
NPIL11
NPIL12
NPIL13
NPIL14
NPIL15
NPIL16
NPIL17
NPIL18
NPIL19
NPIL20
NPIL21
NPIL22
Coordinate activities through workflow X X X X X X X X X X
Improve document management X X X X X X X X X X X X X X X X
Track documentation accurately X X X X X X X X X X
Reduce Paper wastage X X X X X X X X X X X X X X X X X X
Manage questions more effectively X X X X X X X X X X X X X X X X
Improve management of reports to Parliament X X X X X X X X X X X X X X X
Track and monitor issues arising from accountability and oversight
activities X X X X X X X X X X X X X X X X
Ensure reporting back by the executive X X X X X X X X X X X X X X X
Track house resolutions X X X X X X X X X X X X X X
Support specialisation of committees X X X X X X X X X X X X X X X X X X X X X X X
Support committees to manage knowledge X X X X X X X X X X X X X X X X X X X
Improve timeliness and relevance of communication to public
X X X X X X X X X X X X X X X X X
Increase the audience in the public reached with Parliament
communications
X X X X X X X X X
Facilitate feedback from the public X X X X X X X X X X X X X
Manage visitors to parliament more effectively X X X X X X X X X
Mapping Statement of Business
Imperatives to Initiatives
Coverage
Friday 22 October 2010
World e-Parlaiment Conference, South
Africa, 21-22 October 2010
Page 19 of 20
Affinity Analysis
Initiatives
Business
Workflow
Services
Document
Management
Services
Tracking
and
Tracing
Services
Electronic
Publishing
Services
Knowledge
Management
Services
Scheduling
&
Calendaring
Services
Business
Intelligence
Services
Channels
of
Communication
/
Collaboration
Services
Physical
Security
Services
Language
Translation
Services
Library
Services
Drafting
Services
Integration
Services
Conferencing
&
Multi-Media
Services
Chamber
Management
/
Voting
Service
Research
Services
(Formulation)
Performance
Management
Services
Financial
Control
Services
Booking
and
Reservation
Services
Oversight
Services
e-Learning
/
Education
Services
ICT
Support
Services
Network
Services
(Mobility
Enablement)
Human
Capital
Management
Services
Authentication
and
Security
Services
Unified
Messaging
Services
Governance
and
Compliance
Services
Business
Planning
Services
Disaster
and
Recovery
Services
Infrastructure
Renewal
and
Upgrade
Event
Management
Service
Risk
Management
Services
Supply
Chain
Management
Time
and
Attendance
Services
Museum
and
Heritage
Services
Space
and
Property
Management
NPSR01 I R R R I R I R R I I I I I I R R R I R R I R R R I I R I 15 14
NPSR02 R R R R R R I I I R R I I I I R R I R R R R I 14 9
NPSR03 R I I I R I I R I I R I I I I I I I R R I R I I R R I I I R I I 10 22
NPSR04 R R I I I R I I I R R I I I I I R R R R I I R R I 11 14
NPSR05 R R R R R I R I I I I R R I R I I I R R R R R I I R R I I I I I 16 16
NPSR06 I I I I R R I I I I R I I I I I I I R R I R I I I R R I I I R 9 22
NPSR07 I I I R R R I I R I I I I I I I R R I R I I I R R I I I I I I 9 22
NPSR08
I I I I I I I I I R I I I I I I I R R R R R I I R R I I I I I I 8 24
NPSR09 I I I I I R I R I I I I I R R R R I I R R I I I R I I 9 18
NPSR10 I R I I I I I R I I R I I I I R R I I I I R R I 7 17
NPSR11 I I R I I I I I R I I I R I I R R I I I R R I I I 7 18
NPSR12 R R I I R R I R I I R I I I I I R R I I R R 10 12
NPSR13 I I I I I I I I I I I I I I I I I I I I R R I I I I I R R I I I I I I 4 31
NPSR14 I I R I I I R I I I R I I I I R R R I R R I I I 8 16
NPSR15
R R R R I R I R I I I R I I I I I I R R R R I R R I I I 13 15
NPSR16 I R R R I I I I I I I I R I I I I R R I I R R I I I 8 18
NPSR17 I I R I R R I I R I I R I R R R I I I R R I I I I I I 10 17
NPSR18 I I R R I R I I R I I I R R R R I R I R R I I I I I 11 15
NPSR19 I I I R I I I R I I I I I R R I I I R R I I I I I 6 19
NPSR20 R R R R I R R R I R I I I R R I R R R R I I R R I I I I 16 12
NPSR21 I R R R R R I R I I R R I I I I I R R R I I I R R I I I I 13 16
NPSR22 R I R R R 4 1
NPSR23 I I I I R R R R 4 4
NPSR24 I I I I I I I I I I R I I I I I I R R R I I I R R I I I R I 7 23
NPSR25 R R R R R 5 0
NPSR26 I I I I I I I R I I R I I I I I I I R R I I I I R R I I I I 6 24
NPSR27 I I I I I I R I R I I I R I I R R I I I R R I I I I 7 19
NPSR28 I I I I I I I R I R I I R R R I R R I I R R R I I I I I 10 18
NPSR29 R I R R 3 1
NPSR30 I I R 1 2
NPSR31 R I R I I R I R I I I R I I I R R I R R I I I I R R I R I I I 12 19
NPSR32 I I R I I I R I R R R I I R R R I I R I R R I I I I 11 15
NPSR33 I I R I R I I I R I R I R R I R I R I R R I I I I 10 15
NPSR34 I I I I R I R I I I R R R R I R R I I I 8 12
NPSR35 R R R I R I R R I I R R I I R R I I I R R I I I 12 12
NPSR36 I I I I I I R I I I I R R I I I R R I I I I I 5 18
Relies 8 9 13 10 5 15 4 18 3 0 0 1 33 5 0 1 3 6 2 3 0 32 34 8 17 8 4 0 35 35 1 0 1 5 0 0
Interface 20 14 17 15 21 15 23 12 11 15 19 15 1 13 25 21 21 11 16 22 19 3 1 13 12 20 18 19 0 0 28 21 19 14 15 21
Rely
Interfaced
Disaster and Recovery Services
Infrastructure Renewal and Upgrade
Event Management Service
Risk Management Services
Supply Chain Management
Time and Attendance Services
Museum and Heritage Services
Space and Property Management
Business Planning Services
Performance Management Services
Financial Control Services
Booking and Reservation Services
Oversight Services
e-Learning / Education Services
ICT Support Services
Network Services (Mobility Enablement)
Human Capital Management Services
Authentication and Security Services
Unified Messaging Services
Governance and Compliance Services
Research Services (Formulation)
Knowledge Management Services
Scheduling & Calendaring Services
Business Intelligence Services
Channels of Communication /
Collaboration Services
Physical Security Services
Language Translation Services
Library Services
Drafting Services
Integration Services
Conferencing & Multi-Media Services
Chamber Management / Voting Service
Electronic Publishing Services
Note: Read only from left to right
"ROW" relies on or "Interfaces" to;
Services to be "Relied" on or
"Interfaced" to - between Service
Components -
National Parliament
Business Workflow Services
Document Management Services
Tracking and Tracing Services
Friday 22 October 2010
World e-Parlaiment Conference, South
Africa, 21-22 October 2010
Page 20 of 20
Prioritization model
10 /
9.5 /
9 /
8.5
8 /
7.5 /
7 /
6.5
6 /
5.5 /
5 /
4.5
4 /
3.5 /
3 /
2.5
2 /
1.5 /
1 /
0.5
Rating
Very
Good
Good Med Poor
Very
Poor
W X C
NPIL01 2 0
1 0
1 0
1 0
50% 0.0%
2 0
Cost:
(Low is 'Good'; Expensive is
'Poor')
1 0
Duration:
(Short is 'Good'; Long is 'Poor')
1 0
Touchpoint with Current
Projects:
(Touchpoint is 'Good')
4 1 0
50% 0.0%
100% 0.0%
Actual Score
Initiative &
Code
Weight
Scoring Criteria
Strategic Fit (Alignment)
Business
Workflow
Services
Consistent with Technical Competence
Sub Total
Internal Efficiencies
Sub Total
Summary
Use of Personnel / Contractors:
(Few is Good)
Citizen Focus
Part A
Part B
Friday 22 October 2010
World e-Parlaiment Conference, South
Africa, 21-22 October 2010
Page 21 of 20
ICT Services Priorities
1
2
3
3
5
5
5
8
8
8
11
12
12
14
14
16
17
18
18
18
21
21
23
23
25
26
27
28
29
29
31
32
33
34
35
36
0 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38
Oversight Services
Research Services (Formulation)
Document Management Services
Performance Management Services
Channels of Communication / …
Financial Control Services
ICT Support Services
Conferencing & Multi-Media Services
Event Management Service
Unified Messaging Services
Tracking and Tracing Services
Electronic Publishing Services
Infrastructure Renewal and Upgrade
Business Planning Services
Drafting Services
Human Capital Management Services
Business Intelligence Services
Business Workflow Services
Knowledge Management Services / (Information)
Network Services (Mobility Enablement)
Authentication and Security Services
Scheduling & Calendaring Services
Physical Security Services
Supply Chain Management
Language Translation /Interpretation Services
Risk Management Services
Disaster and Recovery Services
Governance and Compliance Services
e-Learning / Education Services
Space and Property Management
Integration Services
Library Services
Museum and Heritage Services
Travel and Accomodation (Booking and …
Time and Attendance Services
Chamber Management / Voting Service
Ranked
National Parliament - Initiatives Ranked in terms of Part A Scoring (Strategic Focus)
Information strategy development
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
INFORMATION MANAGEMENT
FRAMEWORK
Key performance areas
• Accountability and ownership
• Disciplined and consistent
information processes
• Authoritative information
sources
• Robust/flexible information
environment
• Ability to integrate/share
information
• Adequate information protection
• Adequate information resources
“Businesses realize that their
key to success lies in how
efficiently they generate,
receive, transfer, process,
and analyze information
within the organization and
along the value chain”. -
Sanjog Aul
Information strategy
Information administration
Performance
measurement
Capability
Development
Governance
Information architecture
Information services
Information infrastructure
Strategic alignment
Alignment
Consistency
Effectiveness
Integrity
Efficiency
Reliability & Persistence
Secure and Availability
Timely and relevant
Quality information is a prerequisite for a management dashboard
Development process
MIS solutions is delivered
through a repeating process
that clearly define data
structures and information
flows to enable the reuse of
information and the
consistent use and
interpretation of
information.
Information strategy
Define Data Views
Identify stakeholders
Define info requirements
Define
Architecture
Find master data
Model data
Describe data
Define meta data
Implement
solution
Design data deployment
Data extraction /staging
Define delivery method
Orchestrate data flow
Design
Flow
Describe rules
Define transformations
State transitions
Link logical and physical
Apply Governance
Define common data governance approach
Define governance structures
Assign roles and responsibilities
Define governance mandate
Measure quality
Define data owners
Measure data quality
Task data owners
Data quality improvement
Delivery
High level activities
An MIS environment enables
the translation of business
requirements into deployed
solution that will satisfy the
business requirements.
In order to maintain that flow
from requirement to solution
the MIS manager must build
and enhance the capacity to
deliver and ensure
information quality.
“Businesses realize that their
key to success lies in how
efficiently they generate,
receive, transfer, process,
and analyze information
within the organization and
along value chain”. - Sanjog
Aul
Information strategy
Information administration
Performance
measurement
Capability
Development
Governance
Information architecture
Information services
Information infrastructure
Strategic alignment
1) Provide leadership
2)
Source
right
skills
3) Define information context
5) Manage information services
6) Deploy infrastructure resources
7) Administrate information instances
8)
Monitor
Quality
&
integrity
4) Monitor
Compliance
Information management
components
The information management
framework a whole must be
established over time to
ensure information integrity
Frequent evaluations of the
maturity of all the
components within the
information framework is
needed to show progress
over time.
Only 43% of legislatures have a
written vision statement,
over 40% do not have a
strategic plan that is
regularly updated
- 2010 World e-Parliament
report
Information strategy
Information administration
Metrics
Capability
Development
Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Target
2010 2013
Information Trends/Best practice
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Hype cycle and learning curve
Time
Energy
Common information
requirements
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Information requirements library
Getting useable feedback from the public
Better follow up on questions not answered
Contact management for international relationships
International
Participation
Public
participation
Oversight
Leadership in information
management assists
business to translate
strategic objectives into
information requirements
Strategic objectives determines
the priority of the
information requirement
“We believe things have
shifted and businesses have
shifted to real time, and in
order to get increased
[success] they have to take
new approaches to
management. Businesses
leveraging information as an
asset do a better job driving
incremental ROI.”
– Steve Mills
Information
requirements
Conceptual information models
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Process modelling
Bill conceptual model
Life Cycle View
Public comment
requires a
Letter to Presiding
Officer
Publication
is published in
Vote count
Draft bill
is assigned to
has a
Public participation
event
Certified Bill
is part of
Bill Certificate
trigers
is part of
requires
Bill imlementation
report
12 Dec 2008 10:54:08 AM
initiates
Report
Bill
receives
Outcome
triggers
Impact study
Bill passed
Archived bill
Bill green paper
Translation
Bill
Translated draft bill
Field trip
is monitored by
is certified by a
Technical terms model
Bill to be passed
Document
receives a
Research
Notification to the
clerc of papers
Ammendment
is supported by
is stored at
is passed by
Library location
Committee
has a
Intervention
recommendation
Bill subsection
Information architecture
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Connecting the dots
An MIS environment enables
the translation of business
requirements into a
deployed solution that will
satisfy the business
requirements.
In order to maintain that flow
from requirement to solution
the MIS manager must build
and enhance the capacity to
deliver and ensure
information quality.
“In large organizations the
dilution of information as it
passes up and down the
hierarchy, and horizontally
across departments, can
undermine the effort to
focus on common goals.”
Mihaly Csikszentmihalyi
Information
architecture
Information administration
Information
improvement
Capability
Development
Governance
Information architecture
Information services
Information infrastructure
Strategic alignment
Interactive
dashboards
Annual Performance Plan
ERP
ECM
Define
Key performance
indicators
Identify
Information
Security policy
Back-up
Disaster
recovery
Describe Classify
Distribute
Capture Present
Ownership
Mobility
WCM
Portal SMS
Analyze
Business
Intelligence
Multi-Media
Parliament strategy
Policy directive Business plans
Have
Need
Legend use in diagram:
The Interactive dashboards must be enabled through designed
information processes and services
Data integration
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Integration levels
Strategy Level
Governance Level
Framework and Policies
Design Principles
Risk Mitigation
Business Level
Portal Environment
Business Processes
Information Level
Structured and
Unstructured
XML
Applications Level
Common Data Bus
Source connectivity
Technology Level
Security Access
Connectivity
Alignment with ICT Strategy
Business Requirement
Unstructured Data
Structured Data
Collaboration
External Sources
External
Stakeholders
Managed Visibility
Strategic Goal
Enable managed visibility, secure access of related information across the operational spectrum of Parliament and the
interoperability between the disparate application components in the environment.
Conceptual Design
Application Level
Information provisioning
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Data principles
• One source of truth.
• Common definition of context, purpose and
value of information.
• Proper data management.
Business intelligence and analytics
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Sustainability Change
Institutional performance
The Parliament performance
Dashboard must link
together the organisational
design, process execution
and performance
information showing how
effectiveness and efficiency
is sustained and improved by
being clear about who does
what and when.
“When monitoring and
assessing outcomes and
impacts, it needs to be kept
in mind that government
interventions can also have
unintended consequences.
These also need to be
identified and monitored.”
Framework of managing
performance information –
National treasury.
Business intelligence
Speaker Chairperson
Secretary to
Parliament
Divisions
Business
Planning
Budgeting Execution Monitoring Reporting
Compliance Improvement
Operations Projects
Inputs
Activities
Outcomes
Impact
Sections
Units
Outputs
Process
Organisation Information
The Management Dashboard must deliver consolidated and
integrated reporting of both structured and unstructured information
Intervention
Risk
assessment
Resource
allocation
NA NCOP
Monitoring
&
Evaluation
Software components
Management dashboard
Strategic scorecard
Business intelligence
Dashboard: Rich, interactive
Web based display of
personalized information
to help guide managers in
effective decision making.
Scorecard: visualizations that
graphically communicate
strategy & strategic
dynamics views
Intelligence: Powerful reporting
environment.
Business Intelligence
Reporting environment
Institutional focus areas
Personalised for management area
Information services
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Taxonomy overview
• Files will be numbered using
aa/bb/cc/dd
• aa is a unique function number
• bb is a unique service number
associated with the function
• cc is a unique process number
associated with the function
and service
• dd is a unique document type
number associated with the
function, service and process.
• Underscore “_” is used to
differentiate between
function, service, process
and document type
• A “-“ like a minus sign is
used as a space in the
name.
4) Methodology
Function
Service
Process
Document
Function_Document Type_Subject_Date_Number
MSP_Business-Case_Taxonomy_20111003_1
MSP
Business analysis
Develop Business case
Business case
yyyymmdd
Information Presentation
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Integration architecture overview
Marang ERP
Business Suite
Enterprise Service Bus(ESB)
Bungeni
My Parliament
Application
Alfresco
Document
Member biographical
information
Calendar event
Document reference
Member - Commitee relationship
Authenticaton request
Active
Directory
Authentication
My Committee
Commitee information
My Chamber
activies
Chamber information
My Committee: Information components
Application layer
Integration layer
Service-Oriented Architecture
Presentation layer
My
Committees
Committee Agenda
Venue Report
Bungeni
Member of
Parliament
Marang ERP
Business Suite
Alfresco
Minutes Research report Public hearing
Document
reference
Member of
Parliament
Calendar Meeting
My Committee: Data model
Member of
Parliament
Committee
is a member of
Calendar
has
Event
has
Document
references
Venue
has
works with
Report
Public hearing
is
Agenda
Minutes
is
is
Research report
is
is
Committee briefing
is
Alert
triggers
Subscription
subscribes to
triggers
triggers
Process integration
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Information Infrastructure
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Components of information
security
Information security is not only
about technology it must
be supported by
governance, physical
security, the correct skills
and most importantly
users that take personal
responsibility to ensure
security.
Information security applies to
5 domains of information
technologies.
Source:
IBM information security
framework
The art of enterprise
information architecture –
IBM press
Information
infrastructure
Network, interfaces and connectivity
Servers and applications
Governance Information management
Authentication, identity and access
Skills
and
knowledge
Personal devices
Physical access security
Collaboration and communication
Security framework
Information security begins by
protecting the user’s
access point
The network controls activity
once the user is signed in
On application level additional
security features are
applied specific to that
application.
Source:
ICT Operations: Network
Administrator
MIS manager
Information
infrastructure
Secure Socket Layer
- Encryption
- Security with availability
Authorisation
APPLICATION
(e.g. Marang)
Best practice: Lock down
procedures
SERVER
COLLABORATION
(e.g. E-mail)
- Dedicated Switch Channel
- Anti- Spam
- User log-in monitoring
PERSONAL DEVICES
- Firewall
- Anti-virus
- Automatic
security updates
- Outbreak
prevention
INFORMATION
MANAGEMENT
Disaster recovery
Back-up
Segregation of duties
Input validation
NETWORK
- Intrusion, detection and prevention
- Logical separation of user domains
- Network identify computer automatically
- Firewalls control flow of information between domains.
- Internet content filtering
- Virtual private network
Information administration
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Information quality
Data quality management must
cover the whole information
life cycle and it must be
linked into a continuous
improvement process.
Data quality must be consist of
both hard objective and soft
subjective measures.
“Checking the results of a
decision against its
expectations shows
executives what their
strengths are, where they
need to improve, and where
they lack knowledge or
information” – Peter Drucker
Information
administration
Definition Capture Distribution Use
Measure
Feedback
Improvement
-Requirements
-Business rules
-Standards
-Access
-Validation
-Description
-Interfaces
-Contingency
-Training
-Issue resolution
-Processes
-Delivery
-Storage
-Back-up
-Security
-Error feedback
-Exchange
-Application
-Interpretation
-Real time
-Tests
-Audits
-Perceptions
Data ownership
-Stakeholders
-Dashboard
-Meetings
-Impact
-Changes
-Risks
Capability development
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Resource Management
Capability
development
• Methods
• Techniques
• Disciplines
Procedure
installation
• Back-up
• Archiving
• Security
Infrastructure
management
• Databases
• Data tools
• Integration
Information resource
management ensures that
information assets are
adequately managed.
MIS management empowers
the people enabling the
information life cycle
The MIS manager builds
capacity, installs procedures
and secure infrastructure to
manage information assets.
“Progress happens when
somebody decides that a
better way exists and
influences others to find
that better way.” P Drucker
.
Information
administration
Vision
and
values
Direction
Persuasion
Support
Development
Appreciation
People management
Development
Archive
Production
Quality Assurance
Business Publisher
Quality Assurance Capability
ICT Governance
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Governance
Governance ensures
accountability and
transparency in the decision
making processes
MIS management must ensure
that the correct governance
is in place by ensuring all
governance levels are well
defined and documented.
“Forward-thinking
organizations are instituting
processes to gain agreement
on roles, responsibilities,
policies, and procedures
surrounding the
maintenance of a single view
of the entities needed for
conducting business and
measuring its performance,”
– Henry Morris
2B) LEADERSHIP
Structural
Roles & responsibilities
Policies
(Access to information)
Design principles
(Information = asset)
Standards
(XML)
Guidelines & Procedures
Frameworks
(TOGAF)
Levels of authority
Products
(ORACLE, SQL)
Reporting
Outcomes to achieve
Controls and
interventions
There has been relatively little progress in systems
and standards for parliamentary documents since 2007
- 2010 e-Parliament report
Performance Metrics
Information administration
Metrics
Capability
Development Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Data Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines
Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Information maturity levels
• Unaware: The institution is not aware of the components nor is
there any plans to address the particular component.
• Initiated: The institution is aware of a need but has not auctioned
any activity to address the component
• Developing: The institution is in the process of establishing of
developing the component but it has not yet reached a mature
state of usage. If the component is in place it still has many
inconsistencies across the institution.
• Mature: The principles and concepts associated with the
component is known, well-defined and adhered to in a consistent
manner.
• Leverage: The institution is able to innovate its business process
and gain benefit from the implementation and utilisation of the
information component that offers significant improvement in
terms of cost and/or productivity gains
• Master: The information management component is an integral
part of the organisation and considered to represent best
practices and showing leadership in the industry in terms of the
use of the particular management component.
The information management
maturity assessment provides a
method to identify
Parliament’s maturity in
information management.
Maturity is an indication of the
proficiency with which
Parliament manages and
executes it operations in terms
of each of the components in
the information management
framework.
Performance metrics
0
1
2
3
4
5
2010
The information management
framework as a whole must
be established over time to
ensure information integrity
Frequent evaluations of the
maturity of all the
components within the
information framework is
needed to show progress
over time.
Baseline 15% maturity
Performance metrics
Information administration
Metrics
Capability
Development
Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Info Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Target
2010
Data Ownership
2011
In 2011 several initiatives were
launched:
• Information strategy
• Conceptual information
models
• Analytics
• Information maturity
• Data ownership
Achieved 20% information
maturity
5% increase from previous year
Performance metrics
Information administration
Metrics
Capability
Development
Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Info Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Target
2011
Data Ownership
2012
2012: Begin to develop
capability
• Information strategy
• Information modelling
• Information definition
• Trends/best practice tracking
• Design principles
Achieved 31.7% information
maturity
Improvement 11.7%
improvement
Performance metrics
Information administration
Metrics
Capability
Development
Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Info Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Target
2012
Data Ownership
2013
2013: Leverage ICT strategy
Initiate implementation of
integration layer
Upgrade SAN
Multiple conceptual
information models linked to
processes
Begin to develop standards
Achieved 38.3% information
maturity
Improvement 6.6%
improvement
Performance metrics
Information administration
Metrics
Capability
Development
Business strategy
ICT strategy
ICT Governance
Information architecture
Information trends/ best practice
Policies
Logical models
Standards
Information sources
Information services
Data Integration
Compliance
Content
Integration
Data dictionary
Information infrastructure
Process and System
Data tools
Physical storage Databases
Business rules
Information
Quality
Information
management
maturity
Information
risk
exposure
Design Principles
Common information requirements
Connectivity
Physical models
Info Ontology
Master data Classification
User/Supplier s
Validation rules
Transition
Reference data
Methods
Techniques
Disciplines Frameworks
Archiving
Back-up
Data quality Change mngmt Termination
Conceptual information models
Information strategy
Data
Analytical
Presentation
Master data
Meta data
Target
Data Ownership
2013
Information maturity levels
48 components are being
evaluated in terms of
maturity
2010: Unaware
2011: Initiating
2012: Developing
Performance metrics
0 1 2 3 4 5
Maturity improvement
48 components
All mastery = 48 x 5 = 240
Maturity % = number
components x value of
maturity level.
Although maturity is low the
maturity has doubled in
value.
Performance metrics
Technical Benefits
It can be argued that in the age
of the Information Society,
the ability of parliaments to
fulfil their responsibilities as
representatives of the
people and to attain the
highest levels of openness
requires the effective and
creative application of ICT in
their daily work.
- 2010 World e-Parliament
Report
2002, Celent Communication
analysis shows:
20-30 % increase in project
efficiencies
20%-30% reduction in
integration costs
60% efficiency improvement
integrating with external
parties
5) Conclusion
MIS
Agility
Traceability
Sustainability
Speed
•More leverage from existing IT investments
•Agility to adapt quicker to change
•Traceability and transparency of information
•Faster information provisioning
•Sustainability of Information solutions
•Better coordination between IT projects
•Interoperability between IT systems
•Standards reduce time and cost of implementation
Interoperability
Leverage Coordination
Standardisation

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Enterprise Information management

  • 1. Enterprise Information management REAL IRM EA Forum By Jurgens Pieterse M-Eng, DTM MIS manager, 2014 – 02 – 26
  • 2. Disclaimer Although I will be talking about the Parliament of South Africa in this presentation, I am not talking as a representative of : • Parliament, • the Spokesperson for Parliament or • the Secretary to Parliament. This is my personal view and reflection and opinions.
  • 3. Appoint Representative Represent the people Resolve Issues Account for actions Conduct oversight People participation Cooperative governance International relations Representative Open Responsive Accountable Parliament ensure the people are represented in government Parliament must ensure good governance. The function of Parliament
  • 4. MIS Leadership objectives OPTIMISE Information usage as tangible asset EXCHANGE information to increase collaboration LEVERAGE information for strategic benefit The aim of MIS is to get more value from information sources and to ensure the continued alignment between the organisation’s strategic intend and the information sources available. Optimise = Using the information better in our daily operations Leverage = Using information to achieve strategic outcomes Exchange = Sharing information to gain benefits from collaboration. MIS context
  • 5. Dimensions of information management Integrate Collaborate Structure In order to leverage information value we must structure information to be found, integrate all sources of information and create the infrastructure to allow collaboration across the enterprise MIS Context
  • 6. Information management process Information is in a perpetual process of refinement. Managing information is a process not a solution. MIS adds value throughout the leveraging the information lifecycle Information management is not a project but a business process MIS Context BUSINESS INTELLIGENCE ORGANISE Knowledge Add Integrity Structured Data Add Agility & Integration Shared Data Add Categorization Information Add Presentation Raw Data CAPTURE ACCESS USE CREATE Add Insight Information Value Chain
  • 7. Levels of planning The information management framework directs information components on a strategic, tactical and operational level. “Businesses realize that their key to success lies in how efficiently they generate, receive, transfer, process, and analyze information within the organization and along value chain”. - Sanjog Aul MIS Context Information administration Performance measurement Capability Development Governance Information architecture Information services Information infrastructure Strategic alignment Tactical Strategic Operational
  • 8. INFORMATION MANAGEMENT FRAMEWORK Key performance areas • Accountability and ownership • Disciplined and consistent information processes • Authoritative information sources • Robust/flexible information environment • Ability to integrate/share information • Adequate information protection • Adequate information resources “Businesses realize that their key to success lies in how efficiently they generate, receive, transfer, process, and analyze information within the organization and along the value chain”. - Sanjog Aul MIS Context Information administration Performance measurement Capability Development Governance Information architecture Information services Information infrastructure Strategic alignment Alignment Consistency Effectiveness Integrity Efficiency Reliability & Persistence Secure and Availability Timely and relevant Quality information is a prerequisite for a management dashboard
  • 9. Information management framework The information management framework as a whole system must be established over time to ensure sustainable information integrity Frequent evaluations of the maturity of all the components within the information framework is needed to show progress over time. Only 43% of legislatures have a written vision statement, over 40% do not have a strategic plan that is regularly updated - 2010 World e-Parliament report MIS Context Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 10. Business Strategic alignment Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 11. Parliament’s ICT Strategy (2009-2014) The ICT strategy identified the capacitation of Members of Parliament as key e-Democracy enabler. The embedded objective is an effective and efficient institution Source: ICT strategy(2009-2014): Integrated Business Architecture document, Reviewed 2012 e-Democracy Focus Areas Legislation in action Strengthen co-operative government Increase public involvement & participation Institutional performance improvement Capacitate members Effective institution Improved Mobility Better communication Easier Access to Information Improved Monitoring & Tracking Effective Utilization of Existing Technology Effective Management of Knowledge Improve & widen international cooperation & participation Strengthen oversight e-Democracy Focus Areas (revised model, 2nd Review, July 2012) Strategic alignment
  • 12. Technology drivers BUSINESS DRIVERS Information context Information needs are driven by users, business strategic drivers and Technology drivers. Parliaments today find themselves at a crossroads. The rapid growth of ICT is changing the environment within which they operate and influencing how they are perceived by the citizenry. Rather than being mere witnesses to these transformative effects, parliaments are exploring ways to use technology to strengthen democracy and encourage political participation – 2010 World e-Parliament Report Strategic alignment Democracy Efficiency Representative Social being Legislator Publicity Party actor Political activist Consumer Effective oversight Deepen public participation Widen role in International relations Cooperative government Efficient, effective and powerful institution for democracy Member of Parliament Member of Public REQUIREMENTS Mobility Social networks Multi-Media Service orientation
  • 13. Creating a vision Member of Parliament Member of Public In creating the final vision for MIS the internal needs need to be balanced with external needs. The balancing of requirements must focus on synergies between internal and external requirements. The Parliamentary ICT Strategy (MSP 2009-2014), “From e-Parliament to e- Democracy”, advocates the increased use of the broadcast media and internet services to extend the reach of the Parliament to its citizens Strategic alignment A persistent theme expressed by legislatures at the World e-Parliament Conferences is that the values of democracy should guide the policies and plans for implementing ICT in the legislative environment. – 2010 e-Parliament report
  • 14. ICT strategy From e-Parliament to e-Democracy Providing a platform Utilisation/ consolidation/ optimisation Supporting processes Core business processes Data management Knowledge management Operational management Management. excellence Access to single technology Convergence of technology solutions Silo based activity Outcome based collaboration Efficient & effective internal processes Increased public participation People centric Deepen democracy Legislation in Action Core Functions E-Parliament E-Democracy Management planning Administrative support Process efficiency Information management ICT Infrastructure enablement Service delivery
  • 15. ICT strategy alignment Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 16. Page 16 of 18 Methodology (Phases and Steps) Business Vision & Mission ICT Vision & Mission Current ICT Projects Business-ICT Strategic Analysis ICT Strategy Formulation Business Application Technical Information Business- ICT Imperatives Business-ICT Strategic Themes ICT Services Requirements Business-ICT Prioritisation Cost Estimations Implementation Plans ICT Implementation Planning
  • 17. Page 17 of 20 Implementation Methodology 1 Project Initiation and Steering Committee Meetings 2 Stakeholder Workshops, Documentation, Analysis, Feedback, Presentations, Project and Steering Committee meetings 3 Gap Analysis, Synthesis, Engagement, prioritisation, Alignment, Presentations, Project and Steering Committee meetings 4 Presentations, Cost Estimations, Alignment, Timelines, Action Plans, Reviews, Endorsements, Project and Steering Committee meetings ICT Program Management Project Initiation Project Team Project Implementation Writing the ICT Strategy & Implementation Plan PHASE 1 Business-ICT Strategic Analysis Where are we now and (hat are our capabilities?) PHASE 2 ICT Strategy Formulation (Where is our direction in the future?) PHASE 3 ICT Strategy Implementation planning (How are we going to get there?)
  • 18. Friday 22 October 2010 World e-Parlaiment Conference, South Africa, 21-22 October 2010 Page 18 of 20 Business-ICT Correlation Business Workflow Services Document Management Services Tracking and Tracing Services Electronic Publishing Services Knowledge Management Services Scheduling & Calendaring Services Business Intelligence Services Channels of Communication / Collaboration Services Physical Security Services Language Translation Services Library Services Drafting Services Integration Services Conferencing & Multi-Media Services Chamber Management / Voting Service Research Services (Formulation) Performance Management Services Financial Control Services Booking and Reservation Services Oversight Services e-Learning / Education Services ICT Support Services NPIL01 NPIL02 NPIL03 NPIL04 NPIL05 NPIL06 NPIL07 NPIL08 NPIL09 NPIL10 NPIL11 NPIL12 NPIL13 NPIL14 NPIL15 NPIL16 NPIL17 NPIL18 NPIL19 NPIL20 NPIL21 NPIL22 Statement of Fact to Initiatives - National Parliament NPIL01 NPIL02 NPIL03 NPIL04 NPIL05 NPIL06 NPIL07 NPIL08 NPIL09 NPIL10 NPIL11 NPIL12 NPIL13 NPIL14 NPIL15 NPIL16 NPIL17 NPIL18 NPIL19 NPIL20 NPIL21 NPIL22 Coordinate activities through workflow X X X X X X X X X X Improve document management X X X X X X X X X X X X X X X X Track documentation accurately X X X X X X X X X X Reduce Paper wastage X X X X X X X X X X X X X X X X X X Manage questions more effectively X X X X X X X X X X X X X X X X Improve management of reports to Parliament X X X X X X X X X X X X X X X Track and monitor issues arising from accountability and oversight activities X X X X X X X X X X X X X X X X Ensure reporting back by the executive X X X X X X X X X X X X X X X Track house resolutions X X X X X X X X X X X X X X Support specialisation of committees X X X X X X X X X X X X X X X X X X X X X X X Support committees to manage knowledge X X X X X X X X X X X X X X X X X X X Improve timeliness and relevance of communication to public X X X X X X X X X X X X X X X X X Increase the audience in the public reached with Parliament communications X X X X X X X X X Facilitate feedback from the public X X X X X X X X X X X X X Manage visitors to parliament more effectively X X X X X X X X X Mapping Statement of Business Imperatives to Initiatives Coverage
  • 19. Friday 22 October 2010 World e-Parlaiment Conference, South Africa, 21-22 October 2010 Page 19 of 20 Affinity Analysis Initiatives Business Workflow Services Document Management Services Tracking and Tracing Services Electronic Publishing Services Knowledge Management Services Scheduling & Calendaring Services Business Intelligence Services Channels of Communication / Collaboration Services Physical Security Services Language Translation Services Library Services Drafting Services Integration Services Conferencing & Multi-Media Services Chamber Management / Voting Service Research Services (Formulation) Performance Management Services Financial Control Services Booking and Reservation Services Oversight Services e-Learning / Education Services ICT Support Services Network Services (Mobility Enablement) Human Capital Management Services Authentication and Security Services Unified Messaging Services Governance and Compliance Services Business Planning Services Disaster and Recovery Services Infrastructure Renewal and Upgrade Event Management Service Risk Management Services Supply Chain Management Time and Attendance Services Museum and Heritage Services Space and Property Management NPSR01 I R R R I R I R R I I I I I I R R R I R R I R R R I I R I 15 14 NPSR02 R R R R R R I I I R R I I I I R R I R R R R I 14 9 NPSR03 R I I I R I I R I I R I I I I I I I R R I R I I R R I I I R I I 10 22 NPSR04 R R I I I R I I I R R I I I I I R R R R I I R R I 11 14 NPSR05 R R R R R I R I I I I R R I R I I I R R R R R I I R R I I I I I 16 16 NPSR06 I I I I R R I I I I R I I I I I I I R R I R I I I R R I I I R 9 22 NPSR07 I I I R R R I I R I I I I I I I R R I R I I I R R I I I I I I 9 22 NPSR08 I I I I I I I I I R I I I I I I I R R R R R I I R R I I I I I I 8 24 NPSR09 I I I I I R I R I I I I I R R R R I I R R I I I R I I 9 18 NPSR10 I R I I I I I R I I R I I I I R R I I I I R R I 7 17 NPSR11 I I R I I I I I R I I I R I I R R I I I R R I I I 7 18 NPSR12 R R I I R R I R I I R I I I I I R R I I R R 10 12 NPSR13 I I I I I I I I I I I I I I I I I I I I R R I I I I I R R I I I I I I 4 31 NPSR14 I I R I I I R I I I R I I I I R R R I R R I I I 8 16 NPSR15 R R R R I R I R I I I R I I I I I I R R R R I R R I I I 13 15 NPSR16 I R R R I I I I I I I I R I I I I R R I I R R I I I 8 18 NPSR17 I I R I R R I I R I I R I R R R I I I R R I I I I I I 10 17 NPSR18 I I R R I R I I R I I I R R R R I R I R R I I I I I 11 15 NPSR19 I I I R I I I R I I I I I R R I I I R R I I I I I 6 19 NPSR20 R R R R I R R R I R I I I R R I R R R R I I R R I I I I 16 12 NPSR21 I R R R R R I R I I R R I I I I I R R R I I I R R I I I I 13 16 NPSR22 R I R R R 4 1 NPSR23 I I I I R R R R 4 4 NPSR24 I I I I I I I I I I R I I I I I I R R R I I I R R I I I R I 7 23 NPSR25 R R R R R 5 0 NPSR26 I I I I I I I R I I R I I I I I I I R R I I I I R R I I I I 6 24 NPSR27 I I I I I I R I R I I I R I I R R I I I R R I I I I 7 19 NPSR28 I I I I I I I R I R I I R R R I R R I I R R R I I I I I 10 18 NPSR29 R I R R 3 1 NPSR30 I I R 1 2 NPSR31 R I R I I R I R I I I R I I I R R I R R I I I I R R I R I I I 12 19 NPSR32 I I R I I I R I R R R I I R R R I I R I R R I I I I 11 15 NPSR33 I I R I R I I I R I R I R R I R I R I R R I I I I 10 15 NPSR34 I I I I R I R I I I R R R R I R R I I I 8 12 NPSR35 R R R I R I R R I I R R I I R R I I I R R I I I 12 12 NPSR36 I I I I I I R I I I I R R I I I R R I I I I I 5 18 Relies 8 9 13 10 5 15 4 18 3 0 0 1 33 5 0 1 3 6 2 3 0 32 34 8 17 8 4 0 35 35 1 0 1 5 0 0 Interface 20 14 17 15 21 15 23 12 11 15 19 15 1 13 25 21 21 11 16 22 19 3 1 13 12 20 18 19 0 0 28 21 19 14 15 21 Rely Interfaced Disaster and Recovery Services Infrastructure Renewal and Upgrade Event Management Service Risk Management Services Supply Chain Management Time and Attendance Services Museum and Heritage Services Space and Property Management Business Planning Services Performance Management Services Financial Control Services Booking and Reservation Services Oversight Services e-Learning / Education Services ICT Support Services Network Services (Mobility Enablement) Human Capital Management Services Authentication and Security Services Unified Messaging Services Governance and Compliance Services Research Services (Formulation) Knowledge Management Services Scheduling & Calendaring Services Business Intelligence Services Channels of Communication / Collaboration Services Physical Security Services Language Translation Services Library Services Drafting Services Integration Services Conferencing & Multi-Media Services Chamber Management / Voting Service Electronic Publishing Services Note: Read only from left to right "ROW" relies on or "Interfaces" to; Services to be "Relied" on or "Interfaced" to - between Service Components - National Parliament Business Workflow Services Document Management Services Tracking and Tracing Services
  • 20. Friday 22 October 2010 World e-Parlaiment Conference, South Africa, 21-22 October 2010 Page 20 of 20 Prioritization model 10 / 9.5 / 9 / 8.5 8 / 7.5 / 7 / 6.5 6 / 5.5 / 5 / 4.5 4 / 3.5 / 3 / 2.5 2 / 1.5 / 1 / 0.5 Rating Very Good Good Med Poor Very Poor W X C NPIL01 2 0 1 0 1 0 1 0 50% 0.0% 2 0 Cost: (Low is 'Good'; Expensive is 'Poor') 1 0 Duration: (Short is 'Good'; Long is 'Poor') 1 0 Touchpoint with Current Projects: (Touchpoint is 'Good') 4 1 0 50% 0.0% 100% 0.0% Actual Score Initiative & Code Weight Scoring Criteria Strategic Fit (Alignment) Business Workflow Services Consistent with Technical Competence Sub Total Internal Efficiencies Sub Total Summary Use of Personnel / Contractors: (Few is Good) Citizen Focus Part A Part B
  • 21. Friday 22 October 2010 World e-Parlaiment Conference, South Africa, 21-22 October 2010 Page 21 of 20 ICT Services Priorities 1 2 3 3 5 5 5 8 8 8 11 12 12 14 14 16 17 18 18 18 21 21 23 23 25 26 27 28 29 29 31 32 33 34 35 36 0 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 Oversight Services Research Services (Formulation) Document Management Services Performance Management Services Channels of Communication / … Financial Control Services ICT Support Services Conferencing & Multi-Media Services Event Management Service Unified Messaging Services Tracking and Tracing Services Electronic Publishing Services Infrastructure Renewal and Upgrade Business Planning Services Drafting Services Human Capital Management Services Business Intelligence Services Business Workflow Services Knowledge Management Services / (Information) Network Services (Mobility Enablement) Authentication and Security Services Scheduling & Calendaring Services Physical Security Services Supply Chain Management Language Translation /Interpretation Services Risk Management Services Disaster and Recovery Services Governance and Compliance Services e-Learning / Education Services Space and Property Management Integration Services Library Services Museum and Heritage Services Travel and Accomodation (Booking and … Time and Attendance Services Chamber Management / Voting Service Ranked National Parliament - Initiatives Ranked in terms of Part A Scoring (Strategic Focus)
  • 22. Information strategy development Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 23. INFORMATION MANAGEMENT FRAMEWORK Key performance areas • Accountability and ownership • Disciplined and consistent information processes • Authoritative information sources • Robust/flexible information environment • Ability to integrate/share information • Adequate information protection • Adequate information resources “Businesses realize that their key to success lies in how efficiently they generate, receive, transfer, process, and analyze information within the organization and along the value chain”. - Sanjog Aul Information strategy Information administration Performance measurement Capability Development Governance Information architecture Information services Information infrastructure Strategic alignment Alignment Consistency Effectiveness Integrity Efficiency Reliability & Persistence Secure and Availability Timely and relevant Quality information is a prerequisite for a management dashboard
  • 24. Development process MIS solutions is delivered through a repeating process that clearly define data structures and information flows to enable the reuse of information and the consistent use and interpretation of information. Information strategy Define Data Views Identify stakeholders Define info requirements Define Architecture Find master data Model data Describe data Define meta data Implement solution Design data deployment Data extraction /staging Define delivery method Orchestrate data flow Design Flow Describe rules Define transformations State transitions Link logical and physical Apply Governance Define common data governance approach Define governance structures Assign roles and responsibilities Define governance mandate Measure quality Define data owners Measure data quality Task data owners Data quality improvement Delivery
  • 25. High level activities An MIS environment enables the translation of business requirements into deployed solution that will satisfy the business requirements. In order to maintain that flow from requirement to solution the MIS manager must build and enhance the capacity to deliver and ensure information quality. “Businesses realize that their key to success lies in how efficiently they generate, receive, transfer, process, and analyze information within the organization and along value chain”. - Sanjog Aul Information strategy Information administration Performance measurement Capability Development Governance Information architecture Information services Information infrastructure Strategic alignment 1) Provide leadership 2) Source right skills 3) Define information context 5) Manage information services 6) Deploy infrastructure resources 7) Administrate information instances 8) Monitor Quality & integrity 4) Monitor Compliance
  • 26. Information management components The information management framework a whole must be established over time to ensure information integrity Frequent evaluations of the maturity of all the components within the information framework is needed to show progress over time. Only 43% of legislatures have a written vision statement, over 40% do not have a strategic plan that is regularly updated - 2010 World e-Parliament report Information strategy Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data Target 2010 2013
  • 27. Information Trends/Best practice Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 28. Hype cycle and learning curve Time Energy
  • 29. Common information requirements Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 30. Information requirements library Getting useable feedback from the public Better follow up on questions not answered Contact management for international relationships International Participation Public participation Oversight Leadership in information management assists business to translate strategic objectives into information requirements Strategic objectives determines the priority of the information requirement “We believe things have shifted and businesses have shifted to real time, and in order to get increased [success] they have to take new approaches to management. Businesses leveraging information as an asset do a better job driving incremental ROI.” – Steve Mills Information requirements
  • 31. Conceptual information models Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 33. Bill conceptual model Life Cycle View Public comment requires a Letter to Presiding Officer Publication is published in Vote count Draft bill is assigned to has a Public participation event Certified Bill is part of Bill Certificate trigers is part of requires Bill imlementation report 12 Dec 2008 10:54:08 AM initiates Report Bill receives Outcome triggers Impact study Bill passed Archived bill Bill green paper Translation Bill Translated draft bill Field trip is monitored by is certified by a Technical terms model Bill to be passed Document receives a Research Notification to the clerc of papers Ammendment is supported by is stored at is passed by Library location Committee has a Intervention recommendation Bill subsection
  • 34. Information architecture Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 35. Connecting the dots An MIS environment enables the translation of business requirements into a deployed solution that will satisfy the business requirements. In order to maintain that flow from requirement to solution the MIS manager must build and enhance the capacity to deliver and ensure information quality. “In large organizations the dilution of information as it passes up and down the hierarchy, and horizontally across departments, can undermine the effort to focus on common goals.” Mihaly Csikszentmihalyi Information architecture Information administration Information improvement Capability Development Governance Information architecture Information services Information infrastructure Strategic alignment Interactive dashboards Annual Performance Plan ERP ECM Define Key performance indicators Identify Information Security policy Back-up Disaster recovery Describe Classify Distribute Capture Present Ownership Mobility WCM Portal SMS Analyze Business Intelligence Multi-Media Parliament strategy Policy directive Business plans Have Need Legend use in diagram: The Interactive dashboards must be enabled through designed information processes and services
  • 36. Data integration Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 37. Integration levels Strategy Level Governance Level Framework and Policies Design Principles Risk Mitigation Business Level Portal Environment Business Processes Information Level Structured and Unstructured XML Applications Level Common Data Bus Source connectivity Technology Level Security Access Connectivity Alignment with ICT Strategy
  • 38. Business Requirement Unstructured Data Structured Data Collaboration External Sources External Stakeholders Managed Visibility Strategic Goal Enable managed visibility, secure access of related information across the operational spectrum of Parliament and the interoperability between the disparate application components in the environment.
  • 41. Information provisioning Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 42. Data principles • One source of truth. • Common definition of context, purpose and value of information. • Proper data management.
  • 43. Business intelligence and analytics Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 44. Sustainability Change Institutional performance The Parliament performance Dashboard must link together the organisational design, process execution and performance information showing how effectiveness and efficiency is sustained and improved by being clear about who does what and when. “When monitoring and assessing outcomes and impacts, it needs to be kept in mind that government interventions can also have unintended consequences. These also need to be identified and monitored.” Framework of managing performance information – National treasury. Business intelligence Speaker Chairperson Secretary to Parliament Divisions Business Planning Budgeting Execution Monitoring Reporting Compliance Improvement Operations Projects Inputs Activities Outcomes Impact Sections Units Outputs Process Organisation Information The Management Dashboard must deliver consolidated and integrated reporting of both structured and unstructured information Intervention Risk assessment Resource allocation NA NCOP Monitoring & Evaluation
  • 45. Software components Management dashboard Strategic scorecard Business intelligence Dashboard: Rich, interactive Web based display of personalized information to help guide managers in effective decision making. Scorecard: visualizations that graphically communicate strategy & strategic dynamics views Intelligence: Powerful reporting environment. Business Intelligence Reporting environment Institutional focus areas Personalised for management area
  • 46. Information services Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 47. Taxonomy overview • Files will be numbered using aa/bb/cc/dd • aa is a unique function number • bb is a unique service number associated with the function • cc is a unique process number associated with the function and service • dd is a unique document type number associated with the function, service and process. • Underscore “_” is used to differentiate between function, service, process and document type • A “-“ like a minus sign is used as a space in the name. 4) Methodology Function Service Process Document Function_Document Type_Subject_Date_Number MSP_Business-Case_Taxonomy_20111003_1 MSP Business analysis Develop Business case Business case yyyymmdd
  • 48. Information Presentation Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 49. Integration architecture overview Marang ERP Business Suite Enterprise Service Bus(ESB) Bungeni My Parliament Application Alfresco Document Member biographical information Calendar event Document reference Member - Commitee relationship Authenticaton request Active Directory Authentication My Committee Commitee information My Chamber activies Chamber information
  • 50. My Committee: Information components Application layer Integration layer Service-Oriented Architecture Presentation layer My Committees Committee Agenda Venue Report Bungeni Member of Parliament Marang ERP Business Suite Alfresco Minutes Research report Public hearing Document reference Member of Parliament Calendar Meeting
  • 51. My Committee: Data model Member of Parliament Committee is a member of Calendar has Event has Document references Venue has works with Report Public hearing is Agenda Minutes is is Research report is is Committee briefing is Alert triggers Subscription subscribes to triggers triggers
  • 52. Process integration Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 53. Information Infrastructure Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 54. Components of information security Information security is not only about technology it must be supported by governance, physical security, the correct skills and most importantly users that take personal responsibility to ensure security. Information security applies to 5 domains of information technologies. Source: IBM information security framework The art of enterprise information architecture – IBM press Information infrastructure Network, interfaces and connectivity Servers and applications Governance Information management Authentication, identity and access Skills and knowledge Personal devices Physical access security Collaboration and communication
  • 55. Security framework Information security begins by protecting the user’s access point The network controls activity once the user is signed in On application level additional security features are applied specific to that application. Source: ICT Operations: Network Administrator MIS manager Information infrastructure Secure Socket Layer - Encryption - Security with availability Authorisation APPLICATION (e.g. Marang) Best practice: Lock down procedures SERVER COLLABORATION (e.g. E-mail) - Dedicated Switch Channel - Anti- Spam - User log-in monitoring PERSONAL DEVICES - Firewall - Anti-virus - Automatic security updates - Outbreak prevention INFORMATION MANAGEMENT Disaster recovery Back-up Segregation of duties Input validation NETWORK - Intrusion, detection and prevention - Logical separation of user domains - Network identify computer automatically - Firewalls control flow of information between domains. - Internet content filtering - Virtual private network
  • 56. Information administration Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 57. Information quality Data quality management must cover the whole information life cycle and it must be linked into a continuous improvement process. Data quality must be consist of both hard objective and soft subjective measures. “Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information” – Peter Drucker Information administration Definition Capture Distribution Use Measure Feedback Improvement -Requirements -Business rules -Standards -Access -Validation -Description -Interfaces -Contingency -Training -Issue resolution -Processes -Delivery -Storage -Back-up -Security -Error feedback -Exchange -Application -Interpretation -Real time -Tests -Audits -Perceptions Data ownership -Stakeholders -Dashboard -Meetings -Impact -Changes -Risks
  • 58. Capability development Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 59. Resource Management Capability development • Methods • Techniques • Disciplines Procedure installation • Back-up • Archiving • Security Infrastructure management • Databases • Data tools • Integration Information resource management ensures that information assets are adequately managed. MIS management empowers the people enabling the information life cycle The MIS manager builds capacity, installs procedures and secure infrastructure to manage information assets. “Progress happens when somebody decides that a better way exists and influences others to find that better way.” P Drucker . Information administration Vision and values Direction Persuasion Support Development Appreciation People management
  • 61. ICT Governance Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 62. Governance Governance ensures accountability and transparency in the decision making processes MIS management must ensure that the correct governance is in place by ensuring all governance levels are well defined and documented. “Forward-thinking organizations are instituting processes to gain agreement on roles, responsibilities, policies, and procedures surrounding the maintenance of a single view of the entities needed for conducting business and measuring its performance,” – Henry Morris 2B) LEADERSHIP Structural Roles & responsibilities Policies (Access to information) Design principles (Information = asset) Standards (XML) Guidelines & Procedures Frameworks (TOGAF) Levels of authority Products (ORACLE, SQL) Reporting Outcomes to achieve Controls and interventions There has been relatively little progress in systems and standards for parliamentary documents since 2007 - 2010 e-Parliament report
  • 63. Performance Metrics Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Data Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data
  • 64. Information maturity levels • Unaware: The institution is not aware of the components nor is there any plans to address the particular component. • Initiated: The institution is aware of a need but has not auctioned any activity to address the component • Developing: The institution is in the process of establishing of developing the component but it has not yet reached a mature state of usage. If the component is in place it still has many inconsistencies across the institution. • Mature: The principles and concepts associated with the component is known, well-defined and adhered to in a consistent manner. • Leverage: The institution is able to innovate its business process and gain benefit from the implementation and utilisation of the information component that offers significant improvement in terms of cost and/or productivity gains • Master: The information management component is an integral part of the organisation and considered to represent best practices and showing leadership in the industry in terms of the use of the particular management component. The information management maturity assessment provides a method to identify Parliament’s maturity in information management. Maturity is an indication of the proficiency with which Parliament manages and executes it operations in terms of each of the components in the information management framework. Performance metrics 0 1 2 3 4 5
  • 65. 2010 The information management framework as a whole must be established over time to ensure information integrity Frequent evaluations of the maturity of all the components within the information framework is needed to show progress over time. Baseline 15% maturity Performance metrics Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Info Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data Target 2010 Data Ownership
  • 66. 2011 In 2011 several initiatives were launched: • Information strategy • Conceptual information models • Analytics • Information maturity • Data ownership Achieved 20% information maturity 5% increase from previous year Performance metrics Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Info Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data Target 2011 Data Ownership
  • 67. 2012 2012: Begin to develop capability • Information strategy • Information modelling • Information definition • Trends/best practice tracking • Design principles Achieved 31.7% information maturity Improvement 11.7% improvement Performance metrics Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Info Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data Target 2012 Data Ownership
  • 68. 2013 2013: Leverage ICT strategy Initiate implementation of integration layer Upgrade SAN Multiple conceptual information models linked to processes Begin to develop standards Achieved 38.3% information maturity Improvement 6.6% improvement Performance metrics Information administration Metrics Capability Development Business strategy ICT strategy ICT Governance Information architecture Information trends/ best practice Policies Logical models Standards Information sources Information services Data Integration Compliance Content Integration Data dictionary Information infrastructure Process and System Data tools Physical storage Databases Business rules Information Quality Information management maturity Information risk exposure Design Principles Common information requirements Connectivity Physical models Info Ontology Master data Classification User/Supplier s Validation rules Transition Reference data Methods Techniques Disciplines Frameworks Archiving Back-up Data quality Change mngmt Termination Conceptual information models Information strategy Data Analytical Presentation Master data Meta data Target Data Ownership 2013
  • 69. Information maturity levels 48 components are being evaluated in terms of maturity 2010: Unaware 2011: Initiating 2012: Developing Performance metrics 0 1 2 3 4 5
  • 70. Maturity improvement 48 components All mastery = 48 x 5 = 240 Maturity % = number components x value of maturity level. Although maturity is low the maturity has doubled in value. Performance metrics
  • 71. Technical Benefits It can be argued that in the age of the Information Society, the ability of parliaments to fulfil their responsibilities as representatives of the people and to attain the highest levels of openness requires the effective and creative application of ICT in their daily work. - 2010 World e-Parliament Report 2002, Celent Communication analysis shows: 20-30 % increase in project efficiencies 20%-30% reduction in integration costs 60% efficiency improvement integrating with external parties 5) Conclusion MIS Agility Traceability Sustainability Speed •More leverage from existing IT investments •Agility to adapt quicker to change •Traceability and transparency of information •Faster information provisioning •Sustainability of Information solutions •Better coordination between IT projects •Interoperability between IT systems •Standards reduce time and cost of implementation Interoperability Leverage Coordination Standardisation