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OpenAthens Conference 2019: Clinician training in the Queensland public health sector

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Cindy Slater, senior customer engagement manager, EBSCO.

The session provides an insight into how training is delivered to clinicians in Queensland Health and touch on challenges associated with ensuring all staff across this large geographic area have access to the resources, know how to access the resources, and how to get the most out resources.

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OpenAthens Conference 2019: Clinician training in the Queensland public health sector

  1. 1. Clinician training in the Queensland public health sector Clinical Knowledge Network Cindy Slater BPod, GradDipHSci, GradDipInfoMgt, DipEd(Sec), CertIVTAA CKN Trainer cslater@ebsco.com
  2. 2. Cindy Slater • Senior Customer Engagement Manager, EBSCO Health and Corporate. Australia and New Zealand • With EBSCO since Nov 2014 • 10+ years experience as Podiatrist in Victorian public health system and NHS (Bournemouth, Redbridge, Greenwich, Sidcup) e: cslater@ebsco.com
  3. 3. Session Overview  The session will provide an insight into how training is delivered to clinicians in Queensland Health and touch on challenges associated with ensuring all staff across this large geographic area have access to the resources, know how to access the resources, and how to get the most out resources.
  4. 4. Interesting facts about Queensland  Second largest state in Australia  Nearly five times the size of Japan, and two and a half times the size of Texas  Seven times the size of Great Britain  Area of 1,727,000 square kilometres (666798 square miles) https://www.qld.gov.au/about/about-queensland/statistics-facts/facts
  5. 5. Interesting facts about Queensland  More than half of Queensland's population lives outside the greater metropolitan area of Brisbane—a large proportion compared with the rest of highly urbanised Australia.  Queensland is home to more than 4 million people. https://www.qld.gov.au/about/about-queensland/statistics-facts/facts
  6. 6. Clinical Knowledge Network (CKN)  Clinical resource portal, available to all staff working in the Queensland public health service.  EBSCO is responsible for the building and ongoing maintenance of the internet portal and managing relationships with over 45 medical publishers.  EBSCO also provides training resources, 24/7 helpdesk.
  7. 7. About CKN  211 Public Health Services (16 Hospital and Health Services (HHS)) and Queensland Ambulance Services  35 Large Public Metropolitan Hospitals  87 Regional Public Hospitals  Approximately 80,000 clinicians have access to CKN daily
  8. 8. Research Databases CINAHL Complete PsycINFO PubMed MEDLINE Complete Cochrane Drug Information Therapeutic Guidelines MIMS Paediatric Injectable Guidelines (P.I.G.) Australian Medicines Handbook Point of Care DynaMed Plus BMJ Best Practice Nursing Reference Center Plus Clinical Key eJournals and eBook JAMA BMJ The Lancet New England Journal of Medicine Examples of resources
  9. 9. How is it accessed? • Most usage by IP access within hospitals • Approx. 12,000 active registered OpenAthens accounts for mobile and offsite access (inc. QAS) • Website and EBSCO Discovery Service (EDS) are responsive for mobile use
  10. 10. Offsite Access Account
  11. 11. Promotion of offsite access account
  12. 12. Promotion of offsite access account
  13. 13. Promotion of offsite access account
  14. 14. Registering for an offsite access account https://vimeo.com/205319058
  15. 15. Promotion
  16. 16. Challenges  Large size of state  Spread of the population  half of the inhabitants live outside of Brisbane  majority of Queensland Health sites are regional  Diverse information needs: portal contains resources covering a range of specialty areas. Need to provide training options that cover a variety of these specialty areas.
  17. 17. Challenges  Resources are a mixture of EBSCO and non-EBSCO. Ensure non-bias promotion of resources.  Diverse access options: clinicians can be hospital/clinic- based; community settings e.g. oral health caravans; mobile users e.g. paramedics
  18. 18. Benefits of using OpenAthens  Seamless authentication – allows the users to navigate through the portal without having to authenticate when moving from one resource to another.  Allows users to access CKN resources away from a Queensland Health site:  Clinicians who primarily work offsite  Clinicians who are completing post-graduate studies  Clinicians who are on-call. When they receive a call, it allows them check for information from home and relay instructions or decide whether to attend
  19. 19. Benefits of using OpenAthens  Ease of creating account: form is easy to find on the CKN site and straightforward to complete. Process is quick.  Ease of managing account: links on CKN site to manage password and mange account details.  Ease of support: I am Melbourne-based. Having an OpenAthens account allows me to provide webinar training, without having to be onsite. This is also of benefit to CKN, from a cost standpoint, as the cost of providing on-site training would be significant.
  20. 20. "Since the inclusion of CKN external access to Queensland Ambulance paramedics I have found it an integral part of my ongoing professional development. When working as a solo officer in rural and geographically isolated areas the external access has allowed me to research best practice and up to date information on complex or rarely seen patient conditions." Critical Care Paramedic – Queensland Ambulance Service Quotation from clinician
  21. 21. Demonstration
  22. 22. Questions? Contact: Cindy Slater cslater@ebsco.com

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