Scalable & Cost Effective SaaS: Case Study: Accept Software

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Scalable & Cost Effective SaaS: Case Study: Accept Software

  1. 1. USING OPSOURCE &ORACLE TO PROVIDEENTERPRISE CLASS SAASMark PecoraroSVP SaaS Operations, Accept Software ACCEPT360™©2011 ACCEPT SOFTWARE. CONFIDENTIAL
  2. 2. Agenda  Accept Overview  SaaS Operations – A Business Perspective  High level overview – SaaS Infrastructure  Why Oracle?  Summary: Benefits of Partnership with OpSource©2011 ACCEPT SOFTWARE. CONFIDENTIAL 2
  3. 3. Enterprise Product Development End-End Solution Ideation, Strategy, Planning and Execution Single System of Record for faster, confident decision making Real-Time Alignment between company and product strategy Visibility and Predictability at all levels Integrated Collaboration and Communication Best practices to maximize the value of your investment Enterprise scalable across teams, locations, product lines©2011 ACCEPT SOFTWARE. CONFIDENTIAL 3
  4. 4. SaaS Ops – A Business Perspective Business Goals Operational Implications  Security Audits in sales process Mission-critical Data Security  Enterprise Data Security  Operational Security Business Continuity Disaster Recovery  Highly Available at all tiers Service Level Agreements  Highly performing for a global customer base High Availability for customers  Operational aspects of product architecture Scalability for Accept Ops  Diversity of technologies Performance on a global basis  Cost of software/technology licensing Cost of Good Sold  Cost of skills: Insource vs. Outsource? Skills: Depth & Breath across stack  Relationship of Ops to Customer Support Quality of Service 24x7x365  Monitoring & Availability: 24x7x365 Customer support  Integration requirements Renewal Rate  Provisioning and maintenance processes Rapid Feature Deployment Maintenance Windows Enterprise Class On-Demand Delivery©2011 ACCEPT SOFTWARE. CONFIDENTIAL 4
  5. 5. Operationalizing the Business View Customer SaaS Operations Support Customer Environment Geographic Location Worldwide Application Acceleration Network & Datacenter Operations 24x7x365 SAS-70 Type II Compliance Infrastructure as a Service Accept Application Code Web & Application Infrastructure High Performance DB Ops Data Guard Fail Over Real time analysis tools©2011 ACCEPT SOFTWARE. CONFIDENTIAL 5
  6. 6. Oracle: Enterprise Class SaaS Enterprise Database leader combined with OpSource DBA expertise – Supported a best-of-breed strategy Low cost entry point with Standard and Standard-One Easy upgrade to Enterprise Edition – Oracle Data Guard – Multi-threaded for better performance – Extensive Tuning & Diagnostic tools Standardizing on Oracle DB Financial Options that fit with our business constraints©2011 ACCEPT SOFTWARE. CONFIDENTIAL 6 6
  7. 7. Partnership with OpSource World Class IaaS Enterprise Product Development ACCEPT360 ™ ‧Premier (Best in Class) Solutions ‧Credibility – SAS70 Type II ‧Diverse - Specialized skills ‧DB, Datacenter, N/W, Storage ‧Rigor in infrastructure operations ‧24x7x365 Staffed Operational monitoring (Playbooks) ‧Excellent Account Management Helping companies decide which products to bring to market for fastest time-to-profit©2011 ACCEPT SOFTWARE. CONFIDENTIAL 7

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