FINE COLLECTION
and the
PROVINCIAL OFFENCES ACT
Presented By:
Linda Lafontaine: County of Northumberland
Ross I. Rae: County of Hastings

Provincial Offences
Fine Collection
• Overview
• POA Administration
• Court Remedies
• Topical Issues / Wish list
• Northumberland’s POA History
• How to increase Revenue / decrease collection costs
• Exceptional Customer Service
• Q&A’s

Provincial Offences
• Where we came from
• Our Partners
• Responsibilities of Service Provided

Provincial Offences
Fun with numbers
The details…
• Total outstanding tickets
• Yearly receivables
• Total outstanding receivables

Provincial Offences
25000
ANNUAL TICKETS ISSUED
20000
15000 2007
2008
2009
2010
10000
2011
5000
0
year

Provincial Offences
ANNUAL REVENUE
3000000
2,516,000
2500000
2000000
1,804,000
2007
2008
1500000
2009
2010
2011
1000000
500000
0
Year

Provincial Offences
OUTSTANDING TICKETS
25000
20000
15000
Yearly Receivables
Difference
10000
5000
0
2007 2008 2009 2010 2011

$10,700,000
$4,700,000
$5,700,000
$6,700,000
$8,700,000
$9,700,000
$7,700,000
Jan
Mar
May
July
Sept
Nov
Jan
Mar
May
July
Sept
Nov
Jan
Mar
May
July
Sept
Nov
Jan
Mar
May
July
Sept
Nov
Jan
Mar
May
July
Sept
Nov
Jan
Mar
May
July
Provincial Offences
Sept
Nov
Jan
Mar
May
July
Sept
Nov
Jan
Mar
May
GROWTH IN POA DEFAULTED RECEIVABLES
July
Sept
Nov
Jan
Mar
May
July
Sept
2003 2004 2005 2006 2007 2008 2009 2010 2011
Nov

Provincial Offences
Collection of POA Accounts
Show me the Money!
• Legislative framework
• Ministry of the Attorney General – MOU

Provincial Offences
Outstanding Accounts
• Introduction to Collections
• Collection Process

Provincial Offences
• Legal Remedies
–WRITS
–GARNISHMENTS
–EXAMINATIONS
• 3rd Party Agencies

Provincial Offences
New Tools
• Tax Rolling
• Municipal Act fees
• Recent Ontario Budget - being able to attach
refunds from Income tax etc.
• Refusing to issue or renew vehicle registration
for unpaid fines. Province to consult with
stakeholders.
• How you help

WISH LIST
• ICON
• MTO
• Enhanced Tax Rolling
• Build better Partnerships
• How you help

Provincial Offences Act
Northumberland County’s POA History
2000 - Northumberland County inherits approximately $3
million dollars in accounts receivable from the Provincial
government
2009 - Receivable doubles to just over $6 million dollars
2010 - Collection Specialist is hired to “manage the
collection process”
14

Provincial Offences Act
NORTHUMBERLAND COUNTY
POA COLLECTION REVENUE
2010 $378,427.00
2011 $501,220.00
2012 $442,528.00
PROJECTED REVENUE 2012 $600,000.00
15

Fine Collections and the Provincial Offences
Act
ARE YOU LOSING MONEY ON PARKING TICKETS???
16

Provincial Offences Act
LOST REVENUE FLOATING IN SPACE??
RICO 9020
17

Provincial Offences Act
CONNECTING OLD CASES TO NEW CASES
1992 SAME DRIVER 2012 18

Provincial Offences Act
BENEFITS OF DATA SCRUBBING
REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME
19

Provincial Offences Act
MANAGING 3RD PARTY COLLECTION AGENCIES
MONITORING 3RD PARTYAGENCIES
COLLECTING COMMISSIONS
THE 5 DAY RULE
20

Provincial Offences Act
EXCEPTIONAL CUSTOMER SERVICE
BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!!
GOOD AND FAIR QUESTIONING TO DETERMINE BEST
REPAYMENT PLAN
OFFER ADDITIONAL ASSISTANCE
FOLLOW-UP ON THEIR PROMISE TO PAY
21

Questions & Answers
Contact Information:
Ross I. Rae Linda Lafontaine
County of Hastings County of Northumberland
raer@hastingscounty.com lafontainel@northumberlandcounty.ca
1-800-510-3306 ext 3129 1-800-372-3329 ext 2333