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Fine collection and the provincial offences act oemc 2012

  1. 1. FINE COLLECTION and the PROVINCIAL OFFENCES ACT Presented By: Linda Lafontaine: County of Northumberland Ross I. Rae: County of Hastings
  2. 2. Provincial Offences Fine Collection • Overview • POA Administration • Court Remedies • Topical Issues / Wish list • Northumberland’s POA History • How to increase Revenue / decrease collection costs • Exceptional Customer Service • Q&A’s
  3. 3. Provincial Offences • Where we came from • Our Partners • Responsibilities of Service Provided
  4. 4. Provincial Offences Fun with numbers The details… • Total outstanding tickets • Yearly receivables • Total outstanding receivables
  5. 5. Provincial Offences 25000 ANNUAL TICKETS ISSUED 20000 15000 2007 2008 2009 2010 10000 2011 5000 0 year
  6. 6. Provincial Offences ANNUAL REVENUE 3000000 2,516,000 2500000 2000000 1,804,000 2007 2008 1500000 2009 2010 2011 1000000 500000 0 Year
  7. 7. Provincial Offences OUTSTANDING TICKETS 25000 20000 15000 Yearly Receivables Difference 10000 5000 0 2007 2008 2009 2010 2011
  8. 8. $10,700,000 $4,700,000 $5,700,000 $6,700,000 $8,700,000 $9,700,000 $7,700,000 Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Provincial Offences Sept Nov Jan Mar May July Sept Nov Jan Mar May GROWTH IN POA DEFAULTED RECEIVABLES July Sept Nov Jan Mar May July Sept 2003 2004 2005 2006 2007 2008 2009 2010 2011 Nov
  9. 9. Provincial Offences Collection of POA Accounts Show me the Money! • Legislative framework • Ministry of the Attorney General – MOU
  10. 10. Provincial Offences Outstanding Accounts • Introduction to Collections • Collection Process
  11. 11. Provincial Offences • Legal Remedies –WRITS –GARNISHMENTS –EXAMINATIONS • 3rd Party Agencies
  12. 12. Provincial Offences New Tools • Tax Rolling • Municipal Act fees • Recent Ontario Budget - being able to attach refunds from Income tax etc. • Refusing to issue or renew vehicle registration for unpaid fines. Province to consult with stakeholders. • How you help
  13. 13. WISH LIST • ICON • MTO • Enhanced Tax Rolling • Build better Partnerships • How you help
  14. 14. Provincial Offences Act Northumberland County’s POA History 2000 - Northumberland County inherits approximately $3 million dollars in accounts receivable from the Provincial government 2009 - Receivable doubles to just over $6 million dollars 2010 - Collection Specialist is hired to “manage the collection process” 14
  15. 15. Provincial Offences Act NORTHUMBERLAND COUNTY POA COLLECTION REVENUE 2010 $378,427.00 2011 $501,220.00 2012 $442,528.00 PROJECTED REVENUE 2012 $600,000.00 15
  16. 16. Fine Collections and the Provincial Offences Act ARE YOU LOSING MONEY ON PARKING TICKETS??? 16
  17. 17. Provincial Offences Act LOST REVENUE FLOATING IN SPACE?? RICO 9020 17
  18. 18. Provincial Offences Act CONNECTING OLD CASES TO NEW CASES 1992 SAME DRIVER 2012 18
  19. 19. Provincial Offences Act BENEFITS OF DATA SCRUBBING REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME 19
  20. 20. Provincial Offences Act MANAGING 3RD PARTY COLLECTION AGENCIES MONITORING 3RD PARTYAGENCIES COLLECTING COMMISSIONS THE 5 DAY RULE 20
  21. 21. Provincial Offences Act EXCEPTIONAL CUSTOMER SERVICE BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!! GOOD AND FAIR QUESTIONING TO DETERMINE BEST REPAYMENT PLAN OFFER ADDITIONAL ASSISTANCE FOLLOW-UP ON THEIR PROMISE TO PAY 21
  22. 22. Questions & Answers Contact Information: Ross I. Rae Linda Lafontaine County of Hastings County of Northumberland raer@hastingscounty.com lafontainel@northumberlandcounty.ca 1-800-510-3306 ext 3129 1-800-372-3329 ext 2333

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