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Community management E-merge

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In this presentation CFI Online Learning Lab (Leiden University) explains their approach to community management and e-tivities.

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Community management E-merge

  1. 1. Annemieke van den Bijllaardt | Online Learning Lab, Centre for Innovation Community Management Tanja de Bie & Annemieke van den Bijllaardt| Online Learning Lab, Centre for Innovation Discover the world at Leiden University
  2. 2. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University Welcome
  3. 3. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University E-tivity: online introductions Reflection How easy or how difficult did you find it to introduce yourself in an online platform? Find the forums here: onlineleren.neolms.com enrollment code: VQOG-AYAB
  4. 4. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University "A virtual community is a group of people who may or may not meet one another face to face, and who exchange words and ideas through the mediation of computer bulletin boards and networks. Like any other community, it is also a collection of people who adhere to a certain (loose) social contract, and who share certain (eclectic) interests.“ Howard Rheingold - Virtual communities - exchanging ideas through computer bulletin boards (1987) What are Online Communities ?
  5. 5. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University An online course is a community, where learners interact with each other as a way of learning. An online course is more than just weblectures/video. ● In-video quick quizzes (are you awake?) ● Assignments (quizzes, essays, forum discussions) ● Literature, possibly also images, databases etc. ● Wiki (crowdsourced information) ● Social media ● Possible real life meetups in study groups Communities & Learning Environment
  6. 6. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University E-tivities are meant to provide easy scaffolding for students and provide teachers an easy way to design online learning. E-tivities are: ● quick and easy to produce ● easily reusable and easy to try out ● cheap and scalable ● making the work of the tutor/e-moderator faster, more efficient and easier E-tivities
  7. 7. Discover the world at Leiden University E-tivity 2.3 Purpose: to write encouraging replies Task: suppose the following e-mail appeared in a forum you were moderating. How would you reply? I’m really fed-up with people in this forum who spend their time looking in on those of us doing all the work. If this keeps on - I’m off! Andy What would you do? Describe a motivating approach and place a response to Andy in E-tivity 2.3 - Encouraging participation Respond: by looking at the messages of others to Andy. How would you feel if you received them. Etivity Next Now move on to lesson 4 - Summarizing - a key skill Familiar symbols Clear pacing & sequencing Purpose Single task per message/forum Spark to start the dialogue Where to respond Response to others
  8. 8. Discover the world at Leiden University E-tivity 2.3 Purpose: to write encouraging replies Task: suppose the following e-mail appeared in a forum you were moderating. How would you reply? I’m really fed-up with people in this forum who spend their time looking in on those of us doing all the work. If this keeps on - I’m off! Andy What would you do? Describe a motivating approach and place a response to Andy in E-tivity 2.3 - Encouraging participation Respond: by looking at the messages of others to Andy. How would you feel if you received them. How much time: The entire activity should take: writing a response (5min), responding to others (10min) Etivity Now move on to lesson 4 - Summarizing - a key skill Links Time Next
  9. 9. 1. Access and Motivation 2. Culture building 3. Co- operation 4. Collaboration 5. Development Welcome Host Lead Guide Facilitate 5-stage model for productive learning forums: the role of the e-moderator Source: Gilly Salmon
  10. 10. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University ● Wide differences in ○ Academic skills & abilities ○ Fluency in English ○ Cultural norms & standards ● Testers & Lurkers (passivity) What are the challenges in an online learning community?
  11. 11. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University Community Design At Leiden University our volunteer e-moderators help us scale education. Why are they willing to do so? The principles of engagement of learners & volunteers • Renumeration • Influence • Belonging • Significance
  12. 12. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University Access & Motivation ● Make learners feel welcome ● What you give attention grows Culture Building: online socialization ● Introductions & social chatter create safety ● Be neutral, honest and non-defensive ● Give feedback in a sandwich Basic E-moderation Tips
  13. 13. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University Cooperation & Collaboration ● Make connections between learners ● Use e-tivities ● Be compassionate. Stupidity is not illegal. ● Promote Academic Skills. Point out logical fallacies, ask for credible sources Development ● Don’t overcrowd Basic E-moderation Tips
  14. 14. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University The community guidelines set the atmosphere of Leiden University and with it expectations for behaviour. • Participate • Collaborate • Be respectful • Be Academic The Academic Toolkit aids newbies that do not yet master academic skills, offering them self study material. Tools of the trade
  15. 15. Introduction Online Communities in Online Learning E-tivities Challenges Design E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University ● 73% of active learners watched a lecture, 25% submitted an exercise, 34% browsed the forums ● 8,5% of active learners is also active on Facebook ● 400 online volunteers translate English subtitles in 26 other languages for the Linguistics course ● we crowdsourced a new module for Linguistics. ● 30 learners form a core of permanent volunteers ● 30% of learners have previously done another MOOC of Leiden University, a returning fan base Results at Leiden University
  16. 16. Introduction Online Communities in Online Learning Challenges Design E-tivities E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University Purpose: to understand how moderating in an online community works Task: Go to the practice forum and look at some of the posts that learners made. Things in the forums are steaming and learners need your hand in guidance. Write replies to the learners as if you are the e- moderator and describe what further actions you would take. Reflect: what do you think was difficult? Easy? What was the most effective intervention? This activity should take you about 10 minutes. Exercise
  17. 17. Introduction Online Communities in Online Learning Challenges Design E-tivities E-moderation Tools Results Exercise Thank You! Discover the world at Leiden University Thank you ! Contact details: mooc@cdh.leidenuniv.nl Twitter: @BieTanjade & @Annemieke_vdB Find us at Future Friday at Living Lab, Schouwburgstraat DH This presentation is available at: https://docs.google.com/presentation/d/17w3vl0Z- iujvQS20jqCCNlypOSqVt8-Nhd4AjMxZnDI/edit?usp=sharing References: Howard, T.W.- Design to Thrive: creating social networks and online communities that last (2010) Salmon, G. - E-tivities. The key to active online learning. (2013, Routledge)

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