4 rules for getting a good customer feedback on amazon


Published on

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

4 rules for getting a good customer feedback on amazon

  1. 1. <ul><li>4 Rules For Getting a Good Customer Feedback on Amazon/Ebay </li></ul><ul><li>www.obvainc.com </li></ul>
  2. 2. Objectives of this Presentation <ul><li>Introduction </li></ul><ul><li>Be honest In Selling Your Item </li></ul><ul><li>Add Reasonable Shipping Cost </li></ul><ul><li>Clearly Defined Return Policies </li></ul><ul><li>Managing Good Customer Service </li></ul><ul><li>Conclusion </li></ul>
  3. 3. Objectives of this Presentation <ul><li>Who are we? </li></ul><ul><li>What we believe? </li></ul><ul><li>What we do? </li></ul><ul><li>How we work? </li></ul><ul><li>What we can do for your store? </li></ul><ul><li>Working Model </li></ul><ul><li>Thank you! </li></ul>
  4. 4. Introduction <ul><li>One of the important factors in building trustworthy business relationships for your online store is maintaining positive feedback ratings for your store, in Amazon or eBay. </li></ul><ul><li>Getting positive feedback from your customers will always add more traffic to your business. </li></ul><ul><li>Here are four strong rules to be followed to get a good customer feedback rating- </li></ul>
  5. 5. 1. Be honest In Selling Your Item <ul><li>Make sure that the products you sell are of good quality. </li></ul><ul><li>Mention the expiry date, product quantity, brief yet complete descriptions to ensure your buyers take an immediate buying decision. </li></ul><ul><li>Imagine yourself to be the buyer of the product and ask yourself, &quot; What all I need to do to make this decision ?&quot; </li></ul>
  6. 6. 2. Add Reasonable Shipping Cost <ul><li>This is another strong way you can increase your sales. </li></ul><ul><li>Make sure that you offer low shipping cost than your competitors and add it in your product listing where it is easily visible. </li></ul><ul><li>Exceed your customers expectations by offering discounts when they order multiple items. </li></ul>
  7. 7. 3. Clearly Defined Return Policies <ul><li>Flaunt your honest business policy by writing a clearly defined return policy for your  eBay business  and Amazon business. </li></ul><ul><li>This strategy is followed by almost all power sellers. A well-defined return policy will make your customers buy your products with full satisfaction. </li></ul><ul><li>When customers are satisfied, your sales will increase on its own. </li></ul>
  8. 8. 4. Managing Good Customer Service <ul><li>Respond to your customer queries promptly. Do no leave any e-mails un-responded. </li></ul><ul><li>Do not hesitate to ask your customer to leave a feedback for your store. </li></ul><ul><li>If your customer is unhappy due to some reasons, try your best to solve the issue immediately. Try for mutually beneficial solution which is acceptable for both of you. </li></ul>
  9. 9. Conclusion <ul><li>Whenever your customers are satisfied, your business will improve due to word of mouth marketing by your existing customers about your products to their neighbors or online friends. </li></ul><ul><li>If you think you do not have the time to follow the above mentioned powerful steps, you can hire a  virtual office assistants  to help you become a successful eBay and Amazon seller. </li></ul>
  10. 10. Who are we? We are a team of A team of Virtual Assistants Experienced in managing Ebay/Amazon Stores Right from Product Idea to Feedback Management And we love to keep OUR and YOUR Customers Happy
  11. 11. What we believe? <ul><li>Long term business relationships </li></ul><ul><li>Reduce costs and worries </li></ul><ul><li>Quality over Quantity </li></ul><ul><li>Timely Service Delivery </li></ul><ul><li>Reliable Services </li></ul><ul><li>Adding value to our clients’ business </li></ul><ul><li>Flexible Service </li></ul><ul><li>Integrity </li></ul>We don’t work for your competitor stores in same product
  12. 12. What we do? <ul><li>Reliable and quality services at an affordable budget, </li></ul><ul><li>for your </li></ul><ul><li>Amazon Online Stores </li></ul><ul><li>EBay Online Stores </li></ul><ul><li>Services can be full time, part time and project based </li></ul><ul><li>Choose the type of services </li></ul><ul><li>Pay only for what you have used </li></ul>
  13. 13. How we work? <ul><li>Single service or bundle of services for cost savings </li></ul><ul><li>One point of contact </li></ul><ul><li>Always contactable </li></ul><ul><li>Feedback based approach </li></ul><ul><li>Regular reporting </li></ul><ul><li>You only pay for what you use </li></ul><ul><li>Flexible reporting structure </li></ul><ul><li>Back up Virtual Assistant at no extra cost </li></ul>
  14. 14. Our Client Outsourcing manager Internet research Expert, Social Media expert, MS office expert, Blogger, Web designer <ul><li>Training </li></ul><ul><li>Updates </li></ul><ul><li>Reporting </li></ul><ul><li>Feedback </li></ul>
  15. 15. Services we offer <ul><li>We categorize our customized services in to three, as per your needs. </li></ul><ul><li>Internet Research </li></ul><ul><li>Promoting your store and listings </li></ul><ul><li>Order and inventory management </li></ul><ul><li>Customer Service </li></ul><ul><li>Feedback and dispute management </li></ul><ul><li>Documentation and reporting </li></ul>
  16. 16. Working Model <ul><li>Retainer Packages </li></ul><ul><li>10hrs/week </li></ul><ul><li>20hrs/week </li></ul><ul><li>40 hrs/week </li></ul><ul><li>Or more </li></ul><ul><li>Project based outsourcing </li></ul><ul><li>Starting from 10 hr projects </li></ul><ul><li>You only pay for what you use </li></ul><ul><li>We roll over un-used hours for a month </li></ul>Try us today! We are risk free..
  17. 17. Lets get started! Step 1- Email us [email_address] Step 2 – Our Outsourcing Manager contacts you. We understand what you need. Step 3 – We start work!
  18. 18. Thank you <ul><li>Contact us today to let us know how we can help! </li></ul><ul><li>Email- [email_address] </li></ul>