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Terms & Policies


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Please read our One Source Terms before purchasing by clicking on the Title Above. In Brief, there is a Minimum Order of $70.00 Sub-total before Freight and Taxes for all Storewide items. There is a Flat Rate Freight Fee of $15.00 for each order. (Subject to Weight & Province) A Confirmation will be sent to you to verify a completed transaction with details and or differences before shipment.

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Terms & Policies

  1. 1. ONE SOURCE Supplies Terms & Policies H.S.T. & Freight extra Prices are subject to change without notice or obligation. Excluding Flyer Specials (subject to errors.) 2018
  2. 2. ONE SOURCE SUPPLIES TERMS & POLICIES TERMS -With the Placement of Each Order, you are agreeing to the acceptance of the following terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included in any purchase order unless agreed to in writing by One Source Supplies (One Source). PRICING & SPECIFICATIONS – All prices reflect Buyer’s net cost in Canadian Dollars and do not include applicable federal and provincial taxes. Although every effort has been made to ensure accuracy, prices and specifications are subject to errors. SHIPPING & MINIMUM CHARGES: There is a Minimum order of $70.00 Sub- Total before taxes for all products prior to delivery. We have a common Flat Rate Freight of $15.00. However, this does not include Material Handling or Extra heavy items including skid lots. Email for delivery pricing on these heavier items, however your confirmation will advise you before shipment. All goods get shipped from either Calgary or Montreal, Canada, direct to you. PICK-UP: We do not offer pick-up of goods, we only deliver direct from 3rd party departures. PRODUCT CHANGES, SUBSTITUTIONS & ERRORS - All descriptions and illustrations in this catalogue are based on the best information available at the time of publication. Colours are approximate and may differ from that shown. Unless indicated, contents are not included with merchandise displayed. Manufacturers’ specifications may change or products may be discontinued without notice. Should an item become unavailable, we reserve the right to replace the item with a comparable substitution of an equal or greater value. PAYMENT TERMS – For Customers with approved credit, payment terms are net 30 days from date of invoice. If Terms are not available, we also accept VISA, MASTERCARD, AMERICAN EXPRESS , COMPANY CHEQUE OR PAYPAL prior to shipment. Invoices unpaid by the due date may be subject to a late payment charge and may also result in delayed delivery of subsequent orders OR put back on C.O.D. Terms. SHIPPING – Most popular in stock items are shipped next day of receipt of your order if received before 2:30PM ET. Not all products in this Online store may be in stock at all times. However, these items can be “special ordered” from our supplier and may be subject to longer delivery time. Estimated delivery times for custom, special or non-stock orders are provided upon request. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery or pre-delivery notification are payable by customer. DAMAGED SHIPMENTS: RISK OF LOSS – Customer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Customer should note the extent of the damage on the freight bill and email One Source immediately. One Source’s responsibility for loss or damage ceases at the time the purchased products are accepted for shipment by a carrier. However, to accommodate our customers, One Source will, when notified promptly of a damaged shipment on any of its designated carriers at Customers request, file a damage claim, issue credit for the damaged goods and promptly arrange for shipping of replacement goods.
  3. 3. Customer, in turn, shall at One Source’s sole discretion return any or all of the damaged goods as directed by One Source. RETURNS – If for any reason, you are dissatisfied with a product you received from One Source, you may at any time within 15 days from your receipt of shipment return such goods for a full credit, exchange or refund upon written confirmation and a ‘Returned Goods Authorization’ number. The return of custom and made-to-order products is subject to the prior approval and the returned goods policy of the manufacturer. For all returns, simply email One Source for a ‘Returned Goods Authorization’ number and shipping instructions prior to returning any products. All returns must be accompanied with the original packing slip and product information to ensure a proper credit or exchange. Returned products must be shipped prepaid, in re-saleable condition, in original packaging and are subject to inspection for damage or misuse prior to issuance of a credit or refund. Products not returned within 15 days of receipt will be subject to a restocking charge. Returns of defective peripheral computer products are contingent on the manufacturer’s defective and/or repair/replacement policies, which are subject to change without notice. All computer peripheral returns must be returned in the manufacturer’s original packaging and must include all components and other items originally packaged with the product, including all cables, software, manuals etc.—otherwise a restocking charge may apply. WARRANTIES – All products are warranted for a period of one-year (1) by the manufacturer to the extent of the manufacturer’s express warranties to One Source or (2) by One Source to be free from defects in material and workmanship under normal use and service. This warranty is exclusive and is in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The sole and exclusive maximum liability to One Source shall be the price of the product ordered. One Source shall not be liable under any circumstances for consequential or incidental damages, including but not limited to, labour costs and loss of products arising in connection with the use of or inability to use products purchased from One Source. One Source shall not be liable for any delay in or impairment of performance resulting from any circumstances or causes beyond its control in the conduct of its business (force majeure).