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SAPience.be TECHday 2011             Modeling tomorrow’s technology            MIVB – STIB moves from operational         ...
Agenda       Agenda       Your logo  1. MIVB – STIB  2. Taurus-i / Keneos  3. Where we Started  4. Vision and Roadmap  5. ...
Agenda       MIVB-STIB                           Your logo                         Regional Public Transportation for the ...
Agenda       290,6 million journeys                   Your logo                                  STIB provided no less tha...
Agenda                   Your logo  • MIVB – STIB  • Taurus-i / Keneos  • Where we Started  • Vision and Roadmap  • Method...
Agenda       Taurus-i - Keneos                                           Your logo                  At Taurus-i, we believ...
Agenda                   Your logo  • MIVB – STIB  • Taurus-i / Keneos  • Where we Started  • Vision and Roadmap  • Method...
Agenda       Legacy Problems                       Your logo    Main painpoints of the old situation     Growing disconne...
Agenda       Where we started                   Your logo    How we started to tackle this situation      Development of ...
Agenda                   Your logo  • MIVB – STIB  • Taurus-i / Keneos  • Where we Started  • Vision and Roadmap  • Method...
Agenda       Maturity Model   Your logo 6/04/2011                       Page 11
Agenda              Long term vision                                               Your logo                              ...
Agenda              High Level Roadmap                         Your logo           Phase 1:              Phase 2:    Stand...
Agenda                   Your logo  • MIVB – STIB  • Taurus-i / Keneos  • Where we Started  • Vision and Roadmap  • Method...
Agenda       New Organisation                       Your logo                                Advantages                   ...
Agenda       Leading Principals                         Your logo                                  • Focused on increasing...
Agenda       Guidelines                                   Your logo  (As much as possible) SAP Standard  Single Version ...
Agenda       What is the source?                        Your logo                                    Incoming business re...
Agenda       Analysis Process                   Your logo                                “What do I do to answer          ...
Agenda        System Landscape                                      Your logo                      SAP BO 4 (future report...
Agenda                   Your logo  • MIVB – STIB  • Taurus-i / Keneos  • Where we Started  • Vision and Roadmap  • Method...
Agenda           Current Progress                        Your logo • Only one more resource tackling daily issues         ...
Agenda         Comex Operations                                   Your logo •     High visibility Project for Executive Co...
Agenda                   Your logo  • MIVB – STIB  • Taurus-i / Keneos  • Where we Started  • Vision and Roadmap  • Method...
Agenda            Future Challenges                                    Your logo • Discipline         –   For Planning    ...
Agenda       Our new Motto        Your logo        What gets measured gets done 6/04/2011                             Page...
Your logoThank you!
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1.3. sa pience.be techday 2011 presentation-mivb-stib-taurus-i

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1.3. sa pience.be techday 2011 presentation-mivb-stib-taurus-i

  1. 1. SAPience.be TECHday 2011 Modeling tomorrow’s technology MIVB – STIB moves from operational reporting to Strategic Corporate Performance Management Omar Akabi – STIB/MIVBYour logo Rob Roemers – Taurus-i Lamot, Mechelen April 6, 2011
  2. 2. Agenda Agenda Your logo 1. MIVB – STIB 2. Taurus-i / Keneos 3. Where we Started 4. Vision and Roadmap 5. Methodology 6. Current progress 7. Future challenges 6/04/2011 Page 2
  3. 3. Agenda MIVB-STIB Your logo Regional Public Transportation for the Brussels Area founded in 1954 Employees: 6300 Operating Budget: 207.150.040,8 EUR Kilometers serviced to passengers: Metro: 3.636,1 Millions Tram: 1.669,5 Millions Bus: 1.466,9 Millions Customers: 1.100.000 Inhabitants 350.000 Commuters Public Sector Organisation 6/04/2011 Page 3
  4. 4. Agenda 290,6 million journeys Your logo STIB provided no less than 290.6 million journeys in 2009. This is an increase of 1.56% in relation to the previous year, and 4.5 million additional trips. The number of journeys has continuously risen for the last 10 years. The division of journeys is as follows: 80.9 million bus journeys 76.3 million tram journeys 133.4 million metro journeys 6/04/2011 Page 4
  5. 5. Agenda Your logo • MIVB – STIB • Taurus-i / Keneos • Where we Started • Vision and Roadmap • Methodology • Current progress • Future challenges 6/04/2011 Page 5
  6. 6. Agenda Taurus-i - Keneos Your logo At Taurus-i, we believe that your core business is not about implementing SAP. That is why our Performance Management consultants are extraordinary people with an expert business background and a strong no-nonsense mentality. They will guide you in your process from idea to ROI Keneos is fast becoming one of Europe’s leading SAP (only) consulting groups. Our mission is to help large and medium-sized companies to realize the full potential of SAP-based solutions to optimize their business. With a global ecosystem of 300 consultants, we deliver services through local subsidiaries in Belgium, Luxembourg, France and Switzerland and a unique pan-European network of affiliates. Our competences cover almost all SAP areas including for example Business Intelligence, Human Capital Management, Corporate Finance, Sustainability Performance. 6/04/2011 Page 6
  7. 7. Agenda Your logo • MIVB – STIB • Taurus-i / Keneos • Where we Started • Vision and Roadmap • Methodology • Current progress • Future challenges 6/04/2011 Page 7
  8. 8. Agenda Legacy Problems Your logo Main painpoints of the old situation  Growing disconnect between IT and business  Low user confidence  Poorly maintained reports  Priviliged relationships between business and IT  Business developing on their own and bringing in own consultants  IT responsible for data quality 6/04/2011 Page 8
  9. 9. Agenda Where we started Your logo How we started to tackle this situation  Development of a BI Roadmap to achieve  Stable system environment  Harmonised team structure  BI Competence Center  BI Quality Procedures  Enterprise Reporting Methods  KPI & Report Libraries  Standards & Procedures  Business Sponsors & Data Owners 6/04/2011 Page 9
  10. 10. Agenda Your logo • MIVB – STIB • Taurus-i / Keneos • Where we Started • Vision and Roadmap • Methodology • Current progress • Future challenges 6/04/2011 Page 10
  11. 11. Agenda Maturity Model Your logo 6/04/2011 Page 11
  12. 12. Agenda Long term vision Your logo Business Users Project Mode Operational mode Standar Enterprise reports d KPI & Reports Quality Manager Daily Monitoring Support KPI Governance Board 6/04/2011 Page 12
  13. 13. Agenda High Level Roadmap Your logo Phase 1: Phase 2: Standards & Procedures Stable System June 2012 December 2011 April 2011 Phase 3: Operational Competence Center 6/04/2011 Page 13
  14. 14. Agenda Your logo • MIVB – STIB • Taurus-i / Keneos • Where we Started • Vision and Roadmap • Methodology • Current progress • Future challenges 6/04/2011 Page 14
  15. 15. Agenda New Organisation Your logo Advantages  Clear IT – Business contact  No more priv. Relationships  Clear lines of escalation  Single Quality Manager  Operational & Project team 6/04/2011 Page 15
  16. 16. Agenda Leading Principals Your logo • Focused on increasing Continual the effectiveness and/or efficiency of an Improvement organisation to fulfill its policy and objectives. • Covers the entire history of a Application software solution. Provides Lifecycle processes to optimize business continuity and Management agility. • Align Business and IT Goals Release to achieve the Business operational objectives Management derived from the Enterprise strategy 6/04/2011 Page 16
  17. 17. Agenda Guidelines Your logo  (As much as possible) SAP Standard  Single Version of the Truth  One User interface for all reporting  Data Quality belongs with the business or the source  Business SPOC (single point of contact) for each solution area  No blueprint, no project  Realistic Planning (underpromise, overdeliver)  One Quality Manager for the entire BI system 6/04/2011 Page 17
  18. 18. Agenda What is the source? Your logo  Incoming business requests where all for “strategic” type reporting while in many areas “operational” level was not yet functional.  Created awareness among business users and willingness to invest time once the link was clear. 6/04/2011 Page 18
  19. 19. Agenda Analysis Process Your logo “What do I do to answer question X?” Created awareness within the business that analysis of data also follows specific steps. Leading to better specs and harmonised reports 6/04/2011 Page 19
  20. 20. Agenda System Landscape Your logo SAP BO 4 (future reporting interface) SAP EP BI & BPC ECC CRMNon-SAP Operational SolMan Non-SAP BI 6/04/2011 Page 20
  21. 21. Agenda Your logo • MIVB – STIB • Taurus-i / Keneos • Where we Started • Vision and Roadmap • Methodology • Current progress • Future challenges 6/04/2011 Page 21
  22. 22. Agenda Current Progress Your logo • Only one more resource tackling daily issues – Down from 3 to 4 • Data loading stabilised, Reporting availability up – Internal SLAs • Harmonising Report layouts – Documenting formulas and content • Negociating Data Contracts with Data Providers – Data Quality no longer responsibility of IT • Team Structure clarified (within IT and Business) • 4 releases per year • Quality control implemented 6/04/2011 Page 22
  23. 23. Agenda Comex Operations Your logo • High visibility Project for Executive Commitee • Covering all three business modes (Bus, Tram, Metro) • Topdown project (dashboards to operational reports) • Re-using existing developments, correcting and creating new ones • Business case for enterprise reporting (KPI tree,…) 6/04/2011 Page 23
  24. 24. Agenda Your logo • MIVB – STIB • Taurus-i / Keneos • Where we Started • Vision and Roadmap • Methodology • Current progress • Future challenges 6/04/2011 Page 24
  25. 25. Agenda Future Challenges Your logo • Discipline – For Planning – For Quality Control – For Releases – For “Single version of the Truth” • Strong Sponsorship • Keep (and rebuild) trust of business in BI • Structured testing in Quality environment • Build business knowledge on IT side • Integrate BI reporting from top to bottom into the enterprise 6/04/2011 Page 25
  26. 26. Agenda Our new Motto Your logo What gets measured gets done 6/04/2011 Page 26
  27. 27. Your logoThank you!

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