1. DUROJAIYE IDOWU OLALEKAN
7 Abimbade Close Ojodu Berger Lagos , Nigeria. PHONE: +2348039777619, +2348051369847
E-mail: boladuro3@yahoo.com
Summary
To work in a challenging environment where talents and professionalism can be fully and e ectivelyff
utilized and rewarded for mutual satisfaction.
WORK Experience
Nov. 2011 till Date UNITED BANK FOR AFRICA PLC Lagos, Nigeria
SERVICE DELIVERY OFFICER and OPERATION
SPECIALIST in DIGITAL BANKING/E-BANKING
• Resolve complaints on digital banking/E-Channels i.e Mobile/ internet banking,
MasterCard/VISA Card and other E-Payment solution product.
• Recommend changes to processes and systems, with measurable business benefits, based on
current and future customer needs, industry trends and new technologies.
• Ensure project work stream deliverables including quality control/sign off for area of
accountability on the platforms.
• Relates with application vendor/suppliers, where required for prompt resolution of complaint on
the application.
• Takes part in user acceptance testing (UAT) for compliance upgrades and/or new software
releases in-accordance with banks operational processes.
• Monitor all enquiries professionally by internal and external customer and actively follow through
to ensure timely resolution.
• Developing Service transformation for effective customer satisfaction.
• Log all enquiries and complaint on CRM or any other customer relation manager (CRM) software
application.
• Handles customer inquiries professionally in line with service level
agreement with other department and demonstrate an e ective feedback mechanism in the courseff
of duty.
• Highly knowledgeable on all organization products, services and campaigns.
• Generate regular reports and other ad-hoc Admin.
Aug. 2009 to till Date UNITED BANK FOR AFRICA PLC Lagos, Nigeria
GLOBAL SHARED SERVICE CENTER HELP DESK OFFICER
• Makes sure transaction are processed within agreed TAT and in accordance with service Level
Agreement.
• Ensure resolution of all complaints on the platform by giving support services to business o cesffi
and units in the bank.
• Resolve complaints for both internal and external customers in a timely manner.
Sept 2007 to Aug. 2009 UNITED BANK FOR AFRICA PLC Lagos, Nigeria
BANK TELLER, FUNDS TRANSFER OFFICER AND CUSTOMER
SERVICE OFFICER
• Accepting of deposits lodgment.
• Payment & initiating of Local Money Transfer
• Payment & receiving of Cash/Cheques.
• Posting of clearing (inter bank) cheques.
• Raising of managers’ cheque.
• Preparing of Standing Instruction.
• Booking of Loans and Call Deposit Account.
• Proofing of GL Accounts e.t.c.
• Responding to internal and external customer enquiries/complaint, timely and professionally.

2. • Monitor all enquiries/complaint by internal and external customer and actively follow through to
ensure resolution.
• Following organizations policies and procedures in the performance of duties at all times.
• Opening of various types of accounts.
• Preparing of Reference letters.
• Processing of Invisible Trade Transactions, FORM M and FORM A.
• Processing of Electronic Banking for Customers Such as, Internet Banking, Mobile Banking and
ATMs Cards.
• Proper handling of Cheque Books.
Education
2015 Tasian University, Anambra State Lagos, Nigeria
Bsc. Business Admin and Mgt. (In view)
2014 The Chartered Institute of Supply Chain Management Lagos, Nigeria
Post Graduate Diploma in Logistic and Supply Chain Mgt.
2014 Certified Institute of Warehousing & Materials Management Lagos, Nigeria
Associate Member
2014 Chartered Institute of Supply Chain Management Lagos, Nigeria
Associate Member
2009 The Institute of Chartered Economists of Nigeria Lagos, Nigeria
Associate Member
2010 Lagos State Polytechnic Ikorodu Ikorodu, Nigeria
Higher National Diploma: INSURANCE
2004 Lagos State Polytechnic Ikorodu Lagos, Nigeria
Ordinary National Diploma: INSURANCE
1999 Ejigbo High School, Ejigbo Lagos, Nigeria
Senior Secondary School Certificate
Interests
Travelling, Reading, Meeting People and playing football.
Personal Information
DATE OF BIRTH: 26th October, 1985
SEX: Male
MARITAL STATUS: Married
STATE OF ORIGIN: Ogun State
COUNTRY: Nigeria
Skills
• Microsoft word, excel spread sheet Outlook Software.
• Good customer service knowledge. Good communication
• Finacle Core Banking Solution. Document Management System
• Prolific and ability to multi-task. Mobile Banking Applications
• Customer Relationship Manager Internet Banking Applications
• Fast learner.