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Everything You Need To Know About The Employee Net Promoter Score

Discover everything you should know about the employee net promoter score. Find out what it is, how to calculate it and how to improve it.
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Everything You Need To Know About The Employee Net Promoter Score

  1. 1. EMPLOYEE NET PROMOTER SCORE Everything you need to know about the
  2. 2. eNPSSTANDS FOR EMPLOYEE NET PROMOTER SCORE
  3. 3. Originally a way to measure customer loyalty, it’s now used to measure employee loyalty.
  4. 4. 9 0 1 2 3 4 5 6 7 8 10 “On a scale from 0-10, how likely are you to recommend this organization as a good place to work?” People are asked:
  5. 5. Answers are broken down between Detractors(0-6), Passives(7,8), and Promoters(9,10). 0 1 2 3 4 5 6 7 8 9 10 PASSIVESDETRACTORS PROMOTERS
  6. 6. People who score 7 or 8 aren’t counted, because they’re considered neutral. eNPS= % Promoters - % Detractors
  7. 7. IMPROVE YOUR NET PROMOTER Get 5 ridiculously simple ways to improve your eNPS score. Get the Guide! SCORE
  8. 8. Your score can range from -100 to +100
  9. 9. Anything between +10 and +50 is considered a good score
  10. 10. TIP! Ask promoters to help you with employee referrals
  11. 11. eNPS is a metric that should be continuously improved
  12. 12. Always follow up with a to get qualitative feedback. “WHY”
  13. 13. Learn how to be a
 BETTER BOSS View the State of Employee Engagement, a real-time report with tons of helpful tips for managers to engage their teams. See The Live Report
  14. 14. DOWNLOAD PDF DOWNLOAD THIS SLIDESHARE Keep a copy of this presentation
  15. 15. IMPROVE YOUR NET PROMOTER Get 5 ridiculously simple ways to improve your eNPS score. Get the Guide! SCORE
  16. 16. Curious about the first step to take to be a better manager?
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