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Pre-Registration Radiology PatientsPeople use usbecause theyare proud of us 08/08/12          Journey Begins         1
Sponsor/Leadership Panel Jim  Austin; Chief Executive of Operation    (CEO) Kim  Babcock; Director of Organization    (D...
Value Stream Manager Penny   Saemisch;   Patient Access Services (PAS) Manager08/08/12          Pre-Registration         3
Team Members Pre-Registration     Team     – Scheduling; Scott Lewandowski     – Registration; Laura Haller, Judy Hill,  ...
Purpose of Project Ultimate goal of project   – Improve pre-registration flow to     provide more value to process and   ...
Metrics and Targets Reduce     registration errors.     – Decrease in error reports and complaints     – Increase in reve...
Project Scope Starting    point:     – Patient being scheduled for service. Ending     point:     – Patient arrived for ...
Parameters No new staff No overtime08/08/12         Pre-Registration   8
Deliverables Decrease days in (AR) Accounts  Receivable thus, increasing revenue. Decrease in patient complaints and wai...
TimelineTarget Date - Feb 16,2012Completion Date - July 19, 201208/08/12         Pre-Registration   10
PRE REGISTRATION RADIOLOGY PATIENTS                                                                                       ...
 Current State Value Stream Map08/08/12            Pre-Registration   12
Lead Time = Cycle Time + Wait Time08/08/12            Pre-Registration   13
5’s Before     Sort     Set In Order     Shine     Standardize     Sustain    08/08/12         Pre-Registration   14
5’s After     Sort     Set In Order     Shine     Standardize     Sustain    08/08/12         Pre-Registration   15
Visual Management and Standardized Work  Created an Intranet for       all registration  staff to beable to go to    and p...
Future State Value Stream MapON Going                        Non-Value Added, butValue Added             necessary 08/08/1...
Value addedMissing Phone Number                Current stateBEFORE                                 Starts with scheduler ...
Never Ending Journey              Things that encouraged me. Gemba PDCA Listen   08/08/12      Pre-Registration        ...
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Project charter pre registration for radiology patients

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Project charter pre registration for radiology patients

  1. 1. Pre-Registration Radiology PatientsPeople use usbecause theyare proud of us 08/08/12 Journey Begins 1
  2. 2. Sponsor/Leadership Panel Jim Austin; Chief Executive of Operation (CEO) Kim Babcock; Director of Organization (DOO)08/08/12 Pre-Registration 2
  3. 3. Value Stream Manager Penny Saemisch; Patient Access Services (PAS) Manager08/08/12 Pre-Registration 3
  4. 4. Team Members Pre-Registration Team – Scheduling; Scott Lewandowski – Registration; Laura Haller, Judy Hill, Robbin Horton, Kathleen Howard, and Jennifer Shelton – Radiology check in; Marsha Hudson08/08/12 Pre-Registration 4
  5. 5. Purpose of Project Ultimate goal of project – Improve pre-registration flow to provide more value to process and reduce waste. 08/08/12 Pre-Registration 5
  6. 6. Metrics and Targets Reduce registration errors. – Decrease in error reports and complaints – Increase in revenue Reduce patient wait time. – Decrease in patients having to register in person.08/08/12 Pre-Registration 6
  7. 7. Project Scope Starting point: – Patient being scheduled for service. Ending point: – Patient arrived for test and checked in.08/08/12 Pre-Registration 7
  8. 8. Parameters No new staff No overtime08/08/12 Pre-Registration 8
  9. 9. Deliverables Decrease days in (AR) Accounts Receivable thus, increasing revenue. Decrease in patient complaints and wait time.08/08/12 Pre-Registration 9
  10. 10. TimelineTarget Date - Feb 16,2012Completion Date - July 19, 201208/08/12 Pre-Registration 10
  11. 11. PRE REGISTRATION RADIOLOGY PATIENTS Initiation Date:Project: 02/09/2012 Jim Austin (CEO) Chief Executive OfficerSponsor/ Leadership Panel: Kim Babcock (DOO) Director of Operations Penny Saemisch Office ManagerValue Stream Manager (Personmost directly responsible for theproject area): Pre-Registration TEAM –Scheduler; Scott LewandowskiTeam Members: –PAS Registration: Laura Haller, Judy Hall, Robbin Horton, Kathleen Howard –Greets and checks in radiology patients: Marsha Hudson • Improve pre-registration flow to provide more value to process and reduce waste.Purpose of Project: • Reduction in registration errors:Metrics and Targets (What metrics Decrease in error reports and complaints. Increase in revenuedo you anticipate changing after • Reduction in patient wait times:the project, what are your goal Decrease in patients having to register in person.numbers?): A3#1Project Charter A3#1Project Scope (Beginning and end Beginning point: Scheduling patient Ending point: Patient arrived for test and checked in. Pre-Registration Radiologypoints of the project): Constraints:Parameters (Processes that must No Over time Patientsbe followed, constraints, etc.): No New Staff Decrease days in (AR) accounts receivable, thus increasing revenue.Deliverables (Tangible outputs ofthe project):Timeline, including target Start: February 16, 2012completion date: End: July 19, 2012Updates (How often will leadership Bi weeklybe updated?): 08/08/12 Pre-Registration 11
  12. 12.  Current State Value Stream Map08/08/12 Pre-Registration 12
  13. 13. Lead Time = Cycle Time + Wait Time08/08/12 Pre-Registration 13
  14. 14. 5’s Before Sort Set In Order Shine Standardize Sustain 08/08/12 Pre-Registration 14
  15. 15. 5’s After Sort Set In Order Shine Standardize Sustain 08/08/12 Pre-Registration 15
  16. 16. Visual Management and Standardized Work Created an Intranet for all registration staff to beable to go to and pull what theyneed in order to register a patient or know whatthe steps areto page staff on call, 08/08/12 Pre-Registration 16among other
  17. 17. Future State Value Stream MapON Going Non-Value Added, butValue Added necessary 08/08/12 Pre-Registration 17
  18. 18. Value addedMissing Phone Number Current stateBEFORE  Starts with scheduler – who calls patient.  Walking the Gamba it Scheduler checks was found that no steps status of phone number were taken in finding and if no phone number the correct phone on schedule, scheduler number. will add.  Wait until the morning  Registration now uses of to find missing order program to pull orders and places with all paper work. Packet complete. 08/08/12 Pre-Registration 18
  19. 19. Never Ending Journey Things that encouraged me. Gemba PDCA Listen 08/08/12 Pre-Registration 19

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