Pre-Registration for Radiology               Patients             Penny Saemisch           PAS Office Manager03/06/12     ...
Project Goals   Ultimate goal of project    – Reduce registration errors    – Reduce patient wait time03/06/12           ...
Sponsor/Leadership Panel   Jim Austin; (CEO)   Kim Babcock; Director of    Organization (DOO)03/06/12          Pre-Regis...
Value Stream Manager   Penny Saemisch;    Patient Access Services (PAS)    Manager03/06/12          Pre-Registration   4
Team Members   Pre-Registration Team     – Scheduling; Scott Lewandowski     – Registration; Laura Haller, Judy Hill,    ...
Purpose of Project   Reduce Registration Errors     – Benefits: Increase revenue   Reduce Patient Wait Time     – Benefi...
Metrics and Targets   Reduction in insurance errors and    wait time.     – Decrease in error reports     – Decrease in p...
Project Scope   Starting point:     – Patient being scheduled for service.   Ending point:     – Patient checking in for...
Parameters No new staff No overtime03/06/12         Pre-Registration   9
Deliverables Decrease in Insurance and  demographic errors. Decrease in patient complaints and  wait time.03/06/12      ...
Timeline;Target Date / Completion dateFeb 16,2012 to July 19, 201203/06/12        Pre-Registration   11
Updates: MonthlyMonth              Date   Assignment          Action AssignmentFeb                16th   Project charter  ...
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Project charter pre registration for radiology patients

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Improve processes to increase revenue and patient satisfaction

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Project charter pre registration for radiology patients

  1. 1. Pre-Registration for Radiology Patients Penny Saemisch PAS Office Manager03/06/12 Pre-Registration 1
  2. 2. Project Goals Ultimate goal of project – Reduce registration errors – Reduce patient wait time03/06/12 Pre-Registration 2
  3. 3. Sponsor/Leadership Panel Jim Austin; (CEO) Kim Babcock; Director of Organization (DOO)03/06/12 Pre-Registration 3
  4. 4. Value Stream Manager Penny Saemisch; Patient Access Services (PAS) Manager03/06/12 Pre-Registration 4
  5. 5. Team Members Pre-Registration Team – Scheduling; Scott Lewandowski – Registration; Laura Haller, Judy Hill, Robbin Horton, Kathleen Howard, and Jennifer Shelton – Radiology check in; Marsha Hudson03/06/12 Pre-Registration 5
  6. 6. Purpose of Project Reduce Registration Errors – Benefits: Increase revenue Reduce Patient Wait Time – Benefits: Increase patient satisfaction03/06/12 Pre-Registration 6
  7. 7. Metrics and Targets Reduction in insurance errors and wait time. – Decrease in error reports – Decrease in patients having to register in person.03/06/12 Pre-Registration 7
  8. 8. Project Scope Starting point: – Patient being scheduled for service. Ending point: – Patient checking in for service.03/06/12 Pre-Registration 8
  9. 9. Parameters No new staff No overtime03/06/12 Pre-Registration 9
  10. 10. Deliverables Decrease in Insurance and demographic errors. Decrease in patient complaints and wait time.03/06/12 Pre-Registration 10
  11. 11. Timeline;Target Date / Completion dateFeb 16,2012 to July 19, 201203/06/12 Pre-Registration 11
  12. 12. Updates: MonthlyMonth Date Assignment Action AssignmentFeb 16th Project charter Post online thruMarch 8th Kick off meeting Bring example of agenda to classAprilMayJuneJuly 03/06/12 Pre-Registration 12

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