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Customer Solution Case Study



                                        Utility Gains Productivity, Innovation from
                                        Content Management, Collaboration Solution




Overview                                ―We’re excited about the new social networking tools
Country or Region: United Kingdom
Industry: Utilities                     in SharePoint Server 2010. These tools mean better
                                        sharing of information. Better sharing of information
Customer Profile
Severn Trent Water, active from mid-    saves time and money, and furthers innovation.‖
Wales to the East Midlands in the
                                                           Zuzana Lee-Emery, Strategy and Architecture, Severn Trent Water
United Kingdom, is a major water and
sewerage services supplier to more      Severn Trent Water wanted its information to flow as smoothly
than 8.2 million customers. The
company employs 5,600 people.
                                        as the water it delivered daily to millions of customers in the
                                        United Kingdom. Its existing systems had grown organically over
Business Situation
Severn Trent relied on email and
                                        time; now it was time to adopt a single, strategic direction. For a
decentralised data stores for content   new content management and collaboration platform, the
management and collaboration,
resulting in lengthy and expensive
                                        company chose Microsoft SharePoint Server 2010 over an
business processes.                     update to its IBM Lotus Notes deployment and aging intranet,
Solution
                                        based on WebSphere. The results: the company’s intranet is
The company chose Microsoft             expected to publish more content more quickly, while saving
SharePoint Server 2010 over upgrades
to IBM Lotus Notes and its intranet,
                                        editors time that they can use to boost the quality of content.
based on WebSphere.                     Collaboration tools will foster greater innovation. And the new
Benefits
                                        technology supports a broader drive to modernise the ways that
 Speeds publishing of more, and        employees use and share information.
  more current, content
 Encourages innovation
 Spurs culture change on content
  management and collaboration
―We wanted one place                 Situation                                    says William Hewish, Chief Technology
                                     Some things flowed quickly at Severn         Officer at Severn Trent Water. ―That
for employees to go to               Trent Water, and some things didn’t.         information was located in various
                                                                                  systems around the company. Much of it
see all the information              What flowed well were the high-quality       was in SAP—a manager’s workload lists,
that was important to                water and sewerage services that the         for example—so we wanted employees
                                     company provides to more than 8.2            to have an initial view of all of this
them.‖                               million households and businesses from       information, and then easy, direct access
                                     mid-Wales to the East Midlands in the        to the documentation and details behind
                  William Hewish,
         Chief Technology Officer,   United Kingdom. Those services include       it, whether it was in SAP or elsewhere.‖
               Severn Trent Water    the daily provision of almost two billion
                                     litres of drinking water—enough to fill      Some of the company’s information
                                     more than 1,000 Olympic-sized                issues were more basic. ―We had
                                     swimming pools. Severn Trent Water also      significant numbers of documents mailed
                                     processes around 2.7 billion litres of       around the company and to external
                                     wastewater daily.                            partners,‖ says Jeff Hart, Corporate
                                                                                  Information Manager at Severn Trent
                                     What flowed less well was something          Water. ―That meant massive volumes of
                                     that might not immediately be                email, duplication of documents, and a
                                     associated with a provider of water and      lack of version control. Documents were
                                     sewerage services: information. But          hard to find, unless you already knew
                                     information of all sorts needed to flow      where to look. This put a strain on our
                                     just as smoothly. That information           infrastructure and resulted in a
                                     included customer communications;            significant loss of time for our employees
                                     documents shared or jointly authored by      as they searched for documents.‖
                                     employees; exchanges with contractors
                                     and consultants engaged on company           The company also experienced inefficient
                                     projects; and company news                   workflow around documents and
                                     disseminated over the intranet.              processes. For example, news stories
                                                                                  destined for the company’s intranet front
                                     Employees managed content and                page could go through six reviewers
                                     collaborated primarily through email         before being posted. Relying on email
                                     attachments, file shares, IBM Lotus Notes    for this process meant delays until each
                                     databases, and an IBM WebSphere–             reviewer in turn got to his or her inbox.
                                     based intranet. The technologies on          There was no central, always available
                                     which Severn Trent Water relied were         document to which all reviewers could
                                     heavily customised, making upgrades          go.
                                     costly and time consuming. Nor did they
                                     readily integrate with the company’s         These issues had an impact throughout
                                     recently-deployed SAP enterprise             the company. ―The way we’ve
                                     resource planning system.                    traditionally worked with information
                                                                                  made it difficult to collaborate, for
                                     Severn Trent Water found it difficult to     example, to publish news stories quickly,‖
                                     realise one of its central visions for its   says Hewish. ―We didn’t track the review
                                     information systems. ―We wanted one          process, so we didn’t know where a story
                                     place for employees to go to see all the     was in that process. Reviewers had to
                                     information that was important to them,‖     bend their schedules to the process,
―Once our employees                   rather than being able to review stories   Office SharePoint Server as a central
                                      at their earliest opportunity.‖            document repository.
are comfortable with the
                                      Solution                                   The standards and procedures
Ribbon interface in                   By 2009, Severn Trent Water was ready      management team, for example, had
Office 2007, it will be a             for new technology to enhance content      content management and collaboration
                                      management and collaboration, and          needs that focused on developing and
simple matter for them                support the flow of information. But       maintaining the company’s standards
                                      which technology? The company knew         and procedures. That team tested
to begin using                        that centralising content management       whether an out-of-the-box Office
SharePoint Server 2010,               and standardising collaboration tools      SharePoint Server deployment could
                                      would require a technology that was        provide a shared area for all up-to-date
which operates with the               both more powerful than its current        standards and procedures owned and
                                      environment, to serve the full sweep of    managed by Water and Waste Water
same interface.‖                      the enterprise, and more flexible, to      Services, all stored on one system in a
                Zuzana Lee-Emery,     encourage user adoption and change the     central location and using standard
         Strategy and Architecture,   current corporate culture. Severn Trent    templates.
                Severn Trent Water    didn’t see that the upgraded versions of
                                      its current technologies would meet        The results from the standards and
                                      these requirements. And that wasn’t the    procedures management team and
                                      only concern.                              others at Severn Trent Water was
                                                                                 consistent: Office SharePoint Server
                                      Apart from its SAP deployment, Severn      required little if any user training, no
                                      Trent Water had traditionally used IBM     customisation, delivered fast and reliable
                                      technology. But over the previous two      performance, and improved business
                                      years, it had implemented a new            processes.
                                      strategic direction toward Microsoft
                                      technology. The company wanted to          Severn Trent Water decided to make
                                      gain the benefits of easy training and     SharePoint technology the platform for
                                      use, lower costs, and greater              enterprisewide content management and
                                      interoperability among solutions that      collaboration, including a centralised
                                      come with using Microsoft software.        portal to replace the existing intranet,
                                      Could the Microsoft-centric strategy       and new departmental websites to
                                      work for content management and            replace the email-and-file-share tradition
                                      collaboration?                             for sharing information. Collaboration
                                                                                 across departments—not just within
                                      Severn Trent Water conducted a pilot       them— could now occur. It was now
                                      test in which a handful of teams           early 2010, and time for Severn Trent
                                      throughout the company worked with         Water to make another decision. With
                                      Microsoft Office SharePoint Server 2007,   the imminent product launch of
                                      which was the current version of the       Microsoft SharePoint Server 2010, the
                                      Microsoft content management and           company decided to move directly to
                                      collaboration software at the time. The    this latest version of SharePoint
                                      goal was as basic as the use of the        technology.
                                      technology: to see if longstanding IBM
                                      Lotus Notes users could easily adapt to    ―Our adoption of SharePoint Server 2010
                                                                                 will bring very specific advantages to us,‖
―With many of the                       says Zuzana Lee-Emery, Strategy and           Water, one of the teams working with
                                        Architecture, Severn Trent Water. ―For        the technology is responsible for
administrative tasks I                  example, we are also upgrading to             producing news stories for the
                                        Microsoft Office 2007. One of our goals       company’s intranet. There, the first
supervise being handled                 has been to encourage user adoption of        reviews of SharePoint Server 2010 are
automatically or by the                 new technology by providing an                positive and focus on the team’s ability
                                        intuitive, consistent user interface. Once    to use the software to boost efficiency in
business units, I will be               our employees are comfortable with the        content management.
                                        Ribbon interface in Office 2007, it will be
able to spend more time                 a simple matter for them to begin using       ―We had a variety of systems before, and
focusing on the quality                 SharePoint Server 2010, which operates        no tools for content management,‖ says
                                        with the same interface. We see it being      Ethan Black, Intranet Manager and Editor
of the news articles we                 easier for them to generate and post          at Severn Trent Water. ―Now, with
                                        web content using the new interface in        SharePoint Server 2010, we will be able
publish.‖                               these two products.‖                          to do what we couldn’t before. We’re
                         Ethan Black,                                                 looking to a brighter future.‖
       Intranet Editor and Manager,     The company’s first-phase rollout of
                 Severn Trent Water     SharePoint Server 2010 will focus on          The company’s brighter future includes
                                        content management, with additional           the creation of sites for, and managed
                                        capabilities being rolled out over another    by, the business units, rather than by the
                                        12 months.                                    internal communications team or IT staff.
                                                                                      The result will be the faster and fuller
                                        Severn Trent Water also expects to            publishing of content that employees
                                        deploy Microsoft Exchange Server 2007,        need to do their jobs.
                                        which will enable it to decommission its
                                        Lotus Notes–based email system.               The corporate intranet will operate more
                                                                                      efficiently, as well. With SharePoint
                                        ―Our broad technology plan calls for us       workflow, version control problems and
                                        to reduce technology complexity by            review delays will be eliminated, shaving
                                        aligning ourselves with the Microsoft         an hour off the time to approve a typical
                                        strategy and roadmap for collaboration        story. Content will post in real time
                                        and communication,‖ says Hewish. ―That        instead of the next day—especially
                                        will reduce our costs while preparing us      important when staff need to be
                                        for the future.‖                              informed of breaking news at the
                                                                                      company. The editor will set up
                                        Benefits                                      SharePoint technology to pull
                                        With its ongoing rollout of SharePoint        departmental content directly into the
                                        Server 2010, Severn Trent Water expects       intranet front page without requiring
                                        to gain more and faster publishing to its     manual intervention. By using SharePoint
                                        intranet, collaboration to help spur          editing and formatting tools, Black will
                                        innovation, and momentum for its              save about 15 minutes per article—
                                        campaign of cultural change.                  totalling anywhere from 45 minutes to
                                                                                      several hours a day, depending on the
                                        Speeds Publishing of More Current             number of articles to be posted.
                                        Content
                                        In this early phase of the deployment of      Black intends to make the most of that
                                        SharePoint Server 2010 at Severn Trent        time saving. ―With many of the
―People will use email               administrative tasks I supervise being           employees at Severn Trent Water will use
                                     handled automatically or by the business         SharePoint Server 2010 to work together
more selectively. They               units, I will be able to spend more time         productively. For example, Black, the
                                     focusing on the quality of the news              Intranet Editor and Publisher, sees his
will work together more              articles we publish,‖ he says. ―I’ll also take   group of 35 contributors tripling in size
effectively. They will be            on more of a mentoring role to the               because authoring tools that are easier
                                     contributors to the intranet, helping            to use can be used by more people.
willing to give up their             them to create more focused articles that
                                     hold reader interest.‖                           Even traditionally one-way
personal or                                                                           communications, such as the weekly
departmental data stores             Severn Trent Water will also see                 articles on the company written by
                                     efficiencies elsewhere. For example, tight       Severn Trent employees, will be
for centralised stores.‖             interoperability with the SAP                    transformed into tools for two-way
                                     environment will make a SharePoint               communications that engage more of
                  William Hewish,
         Chief Technology Officer,   Server–based portal an ideal way not just        the company’s staff.
               Severn Trent Water    to access intranet content, but also to
                                     directly access, work with, and complete         ―These articles will likely be recast as
                                     SAP content and processes.                       blog posts with the comments feature
                                                                                      enabled at the end of the entries,‖ says
                                     Encourages Greater Innovation                    Black. ―That will make it possible, for
                                     Employees at Severn Trent Water will             example, for conversations between the
                                     have new collaboration and social                chief executive and employees on crucial
                                     networking tools for working together            issues to begin on the front page of the
                                     more effectively, further promoting              intranet, within hours of the initial
                                     innovative thinking. Those tools will            posting. Employees will see that the
                                     include wikis, blogs, and discussion             intranet is a two-way communications
                                     boards.                                          platform through which they can get
                                                                                      involved in what happens here. That’s yet
                                     By having limited access to the content          another spur to innovation.‖
                                     management and collaboration tools,
                                     external partners will be able to work           Spurs Change on Content
                                     more closely with Severn Trent. This will        Management, Collaboration
                                     help engineering and other projects              The campaign to modernise the way that
                                     come to fruition more quickly and give           employees use and share information at
                                     the participants additional time to work         Severn Trent Water encourages a shift
                                     more innovatively.                               from email and decentralised
                                                                                      repositories and toward standardised,
                                     ―We’re excited about the new social              centralised ways of doing business. This
                                     networking tools in SharePoint Server            campaign precedes the deployment of
                                     2010,‖ says Zuzana Lee-Emery. ―These             SharePoint Server 2010 but its adoption
                                     tools mean better sharing of information.        is providing added momentum to the
                                     Better sharing of information saves time         cultural change effort.
                                     and money, and furthers innovation.‖
                                                                                      ―As we roll out SharePoint Server 2010,
                                     Greater involvement of the business              employees will have a viable—and
                                     units in publishing intranet content is          preferable—alternative to email and to
                                     just one example of how more of the              various content management schemes,‖
For More Information                                  says Hewish. ―We expect the result to be           Microsoft SharePoint Server
For more information about Microsoft                  that people will use email more                    2010
products and services, call the                       selectively. They will work together more          Microsoft SharePoint Server 2010 is the
Microsoft Sales Information Center at                 effectively. They will be willing to give up       business collaboration platform for the
(800) 426-9400. In Canada, call the                   their personal or departmental data                enterprise and the web.
Microsoft Canada Information Centre                   stores for centralised stores because we
at (877) 568-2495. Customers in the                   will provide a content management                  For more information about Microsoft
United States and Canada who are                      platform on which they can rely.                   SharePoint Server 2010, go to:
deaf or hard-of-hearing can reach                     SharePoint Server 2010 will help to make           www.microsoft.com/sharepoint
Microsoft text telephone (TTY/TDD)                    our cultural change campaign a success.‖
services at (800) 892-5234. Outside the
50 United States and Canada, please                   Avoids Costly Upgrades
contact your local Microsoft subsidiary.              Severn Trent Water didn’t adopt
To access information using the World                 SharePoint Server 2010 to reduce costs,
Wide Web, go to:                                      but that has become an additional
www.microsoft.com                                     benefit of the deployment.

For more information about Severn                     The company originally obtained its
Trent Water, call +44 (0)121 722 4000                 Office SharePoint Server licenses to build
or visit the website at:                              team sites to replace existing Lotus
www.stwater.co.uk                                     Notes applications. As planning was
                                                      underway for the company’s intranet,
                                                      Severn Trent Water executives realized
                                                      that they could use those same licenses
                                                      to build the intranet on Office SharePoint
                                                      Server.

                                                      ―The tremendous savings we saw in
                                                      choosing SharePoint Server 2010 over
                                                      the alternatives available to us could be
                                                      just the beginning,‖ says Lee-Emery. ―The
                                                      continuing savings we expect to see, in
                                                      productivity and business process
                                                      efficiency, could well meet or exceed our
                                                      savings to date.‖




                                                      Software and Services                          Hardware
                                                         Microsoft Server Product Portfolio            HP DL380 2 Way, 2x Quad Core Xeon
                                                          − Microsoft SharePoint Server 2010             X5540 computers
This case study is for informational purposes only.
MICROSOFT MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, IN THIS SUMMARY.

Document published August 2010

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Utility Gains Productivity, Innovation from Content Management, Collaboration Solution

  • 1. Customer Solution Case Study Utility Gains Productivity, Innovation from Content Management, Collaboration Solution Overview ―We’re excited about the new social networking tools Country or Region: United Kingdom Industry: Utilities in SharePoint Server 2010. These tools mean better sharing of information. Better sharing of information Customer Profile Severn Trent Water, active from mid- saves time and money, and furthers innovation.‖ Wales to the East Midlands in the Zuzana Lee-Emery, Strategy and Architecture, Severn Trent Water United Kingdom, is a major water and sewerage services supplier to more Severn Trent Water wanted its information to flow as smoothly than 8.2 million customers. The company employs 5,600 people. as the water it delivered daily to millions of customers in the United Kingdom. Its existing systems had grown organically over Business Situation Severn Trent relied on email and time; now it was time to adopt a single, strategic direction. For a decentralised data stores for content new content management and collaboration platform, the management and collaboration, resulting in lengthy and expensive company chose Microsoft SharePoint Server 2010 over an business processes. update to its IBM Lotus Notes deployment and aging intranet, Solution based on WebSphere. The results: the company’s intranet is The company chose Microsoft expected to publish more content more quickly, while saving SharePoint Server 2010 over upgrades to IBM Lotus Notes and its intranet, editors time that they can use to boost the quality of content. based on WebSphere. Collaboration tools will foster greater innovation. And the new Benefits technology supports a broader drive to modernise the ways that  Speeds publishing of more, and employees use and share information. more current, content  Encourages innovation  Spurs culture change on content management and collaboration
  • 2. ―We wanted one place Situation says William Hewish, Chief Technology Some things flowed quickly at Severn Officer at Severn Trent Water. ―That for employees to go to Trent Water, and some things didn’t. information was located in various systems around the company. Much of it see all the information What flowed well were the high-quality was in SAP—a manager’s workload lists, that was important to water and sewerage services that the for example—so we wanted employees company provides to more than 8.2 to have an initial view of all of this them.‖ million households and businesses from information, and then easy, direct access mid-Wales to the East Midlands in the to the documentation and details behind William Hewish, Chief Technology Officer, United Kingdom. Those services include it, whether it was in SAP or elsewhere.‖ Severn Trent Water the daily provision of almost two billion litres of drinking water—enough to fill Some of the company’s information more than 1,000 Olympic-sized issues were more basic. ―We had swimming pools. Severn Trent Water also significant numbers of documents mailed processes around 2.7 billion litres of around the company and to external wastewater daily. partners,‖ says Jeff Hart, Corporate Information Manager at Severn Trent What flowed less well was something Water. ―That meant massive volumes of that might not immediately be email, duplication of documents, and a associated with a provider of water and lack of version control. Documents were sewerage services: information. But hard to find, unless you already knew information of all sorts needed to flow where to look. This put a strain on our just as smoothly. That information infrastructure and resulted in a included customer communications; significant loss of time for our employees documents shared or jointly authored by as they searched for documents.‖ employees; exchanges with contractors and consultants engaged on company The company also experienced inefficient projects; and company news workflow around documents and disseminated over the intranet. processes. For example, news stories destined for the company’s intranet front Employees managed content and page could go through six reviewers collaborated primarily through email before being posted. Relying on email attachments, file shares, IBM Lotus Notes for this process meant delays until each databases, and an IBM WebSphere– reviewer in turn got to his or her inbox. based intranet. The technologies on There was no central, always available which Severn Trent Water relied were document to which all reviewers could heavily customised, making upgrades go. costly and time consuming. Nor did they readily integrate with the company’s These issues had an impact throughout recently-deployed SAP enterprise the company. ―The way we’ve resource planning system. traditionally worked with information made it difficult to collaborate, for Severn Trent Water found it difficult to example, to publish news stories quickly,‖ realise one of its central visions for its says Hewish. ―We didn’t track the review information systems. ―We wanted one process, so we didn’t know where a story place for employees to go to see all the was in that process. Reviewers had to information that was important to them,‖ bend their schedules to the process,
  • 3. ―Once our employees rather than being able to review stories Office SharePoint Server as a central at their earliest opportunity.‖ document repository. are comfortable with the Solution The standards and procedures Ribbon interface in By 2009, Severn Trent Water was ready management team, for example, had Office 2007, it will be a for new technology to enhance content content management and collaboration management and collaboration, and needs that focused on developing and simple matter for them support the flow of information. But maintaining the company’s standards which technology? The company knew and procedures. That team tested to begin using that centralising content management whether an out-of-the-box Office SharePoint Server 2010, and standardising collaboration tools SharePoint Server deployment could would require a technology that was provide a shared area for all up-to-date which operates with the both more powerful than its current standards and procedures owned and environment, to serve the full sweep of managed by Water and Waste Water same interface.‖ the enterprise, and more flexible, to Services, all stored on one system in a Zuzana Lee-Emery, encourage user adoption and change the central location and using standard Strategy and Architecture, current corporate culture. Severn Trent templates. Severn Trent Water didn’t see that the upgraded versions of its current technologies would meet The results from the standards and these requirements. And that wasn’t the procedures management team and only concern. others at Severn Trent Water was consistent: Office SharePoint Server Apart from its SAP deployment, Severn required little if any user training, no Trent Water had traditionally used IBM customisation, delivered fast and reliable technology. But over the previous two performance, and improved business years, it had implemented a new processes. strategic direction toward Microsoft technology. The company wanted to Severn Trent Water decided to make gain the benefits of easy training and SharePoint technology the platform for use, lower costs, and greater enterprisewide content management and interoperability among solutions that collaboration, including a centralised come with using Microsoft software. portal to replace the existing intranet, Could the Microsoft-centric strategy and new departmental websites to work for content management and replace the email-and-file-share tradition collaboration? for sharing information. Collaboration across departments—not just within Severn Trent Water conducted a pilot them— could now occur. It was now test in which a handful of teams early 2010, and time for Severn Trent throughout the company worked with Water to make another decision. With Microsoft Office SharePoint Server 2007, the imminent product launch of which was the current version of the Microsoft SharePoint Server 2010, the Microsoft content management and company decided to move directly to collaboration software at the time. The this latest version of SharePoint goal was as basic as the use of the technology. technology: to see if longstanding IBM Lotus Notes users could easily adapt to ―Our adoption of SharePoint Server 2010 will bring very specific advantages to us,‖
  • 4. ―With many of the says Zuzana Lee-Emery, Strategy and Water, one of the teams working with Architecture, Severn Trent Water. ―For the technology is responsible for administrative tasks I example, we are also upgrading to producing news stories for the Microsoft Office 2007. One of our goals company’s intranet. There, the first supervise being handled has been to encourage user adoption of reviews of SharePoint Server 2010 are automatically or by the new technology by providing an positive and focus on the team’s ability intuitive, consistent user interface. Once to use the software to boost efficiency in business units, I will be our employees are comfortable with the content management. Ribbon interface in Office 2007, it will be able to spend more time a simple matter for them to begin using ―We had a variety of systems before, and focusing on the quality SharePoint Server 2010, which operates no tools for content management,‖ says with the same interface. We see it being Ethan Black, Intranet Manager and Editor of the news articles we easier for them to generate and post at Severn Trent Water. ―Now, with web content using the new interface in SharePoint Server 2010, we will be able publish.‖ these two products.‖ to do what we couldn’t before. We’re Ethan Black, looking to a brighter future.‖ Intranet Editor and Manager, The company’s first-phase rollout of Severn Trent Water SharePoint Server 2010 will focus on The company’s brighter future includes content management, with additional the creation of sites for, and managed capabilities being rolled out over another by, the business units, rather than by the 12 months. internal communications team or IT staff. The result will be the faster and fuller Severn Trent Water also expects to publishing of content that employees deploy Microsoft Exchange Server 2007, need to do their jobs. which will enable it to decommission its Lotus Notes–based email system. The corporate intranet will operate more efficiently, as well. With SharePoint ―Our broad technology plan calls for us workflow, version control problems and to reduce technology complexity by review delays will be eliminated, shaving aligning ourselves with the Microsoft an hour off the time to approve a typical strategy and roadmap for collaboration story. Content will post in real time and communication,‖ says Hewish. ―That instead of the next day—especially will reduce our costs while preparing us important when staff need to be for the future.‖ informed of breaking news at the company. The editor will set up Benefits SharePoint technology to pull With its ongoing rollout of SharePoint departmental content directly into the Server 2010, Severn Trent Water expects intranet front page without requiring to gain more and faster publishing to its manual intervention. By using SharePoint intranet, collaboration to help spur editing and formatting tools, Black will innovation, and momentum for its save about 15 minutes per article— campaign of cultural change. totalling anywhere from 45 minutes to several hours a day, depending on the Speeds Publishing of More Current number of articles to be posted. Content In this early phase of the deployment of Black intends to make the most of that SharePoint Server 2010 at Severn Trent time saving. ―With many of the
  • 5. ―People will use email administrative tasks I supervise being employees at Severn Trent Water will use handled automatically or by the business SharePoint Server 2010 to work together more selectively. They units, I will be able to spend more time productively. For example, Black, the focusing on the quality of the news Intranet Editor and Publisher, sees his will work together more articles we publish,‖ he says. ―I’ll also take group of 35 contributors tripling in size effectively. They will be on more of a mentoring role to the because authoring tools that are easier contributors to the intranet, helping to use can be used by more people. willing to give up their them to create more focused articles that hold reader interest.‖ Even traditionally one-way personal or communications, such as the weekly departmental data stores Severn Trent Water will also see articles on the company written by efficiencies elsewhere. For example, tight Severn Trent employees, will be for centralised stores.‖ interoperability with the SAP transformed into tools for two-way environment will make a SharePoint communications that engage more of William Hewish, Chief Technology Officer, Server–based portal an ideal way not just the company’s staff. Severn Trent Water to access intranet content, but also to directly access, work with, and complete ―These articles will likely be recast as SAP content and processes. blog posts with the comments feature enabled at the end of the entries,‖ says Encourages Greater Innovation Black. ―That will make it possible, for Employees at Severn Trent Water will example, for conversations between the have new collaboration and social chief executive and employees on crucial networking tools for working together issues to begin on the front page of the more effectively, further promoting intranet, within hours of the initial innovative thinking. Those tools will posting. Employees will see that the include wikis, blogs, and discussion intranet is a two-way communications boards. platform through which they can get involved in what happens here. That’s yet By having limited access to the content another spur to innovation.‖ management and collaboration tools, external partners will be able to work Spurs Change on Content more closely with Severn Trent. This will Management, Collaboration help engineering and other projects The campaign to modernise the way that come to fruition more quickly and give employees use and share information at the participants additional time to work Severn Trent Water encourages a shift more innovatively. from email and decentralised repositories and toward standardised, ―We’re excited about the new social centralised ways of doing business. This networking tools in SharePoint Server campaign precedes the deployment of 2010,‖ says Zuzana Lee-Emery. ―These SharePoint Server 2010 but its adoption tools mean better sharing of information. is providing added momentum to the Better sharing of information saves time cultural change effort. and money, and furthers innovation.‖ ―As we roll out SharePoint Server 2010, Greater involvement of the business employees will have a viable—and units in publishing intranet content is preferable—alternative to email and to just one example of how more of the various content management schemes,‖
  • 6. For More Information says Hewish. ―We expect the result to be Microsoft SharePoint Server For more information about Microsoft that people will use email more 2010 products and services, call the selectively. They will work together more Microsoft SharePoint Server 2010 is the Microsoft Sales Information Center at effectively. They will be willing to give up business collaboration platform for the (800) 426-9400. In Canada, call the their personal or departmental data enterprise and the web. Microsoft Canada Information Centre stores for centralised stores because we at (877) 568-2495. Customers in the will provide a content management For more information about Microsoft United States and Canada who are platform on which they can rely. SharePoint Server 2010, go to: deaf or hard-of-hearing can reach SharePoint Server 2010 will help to make www.microsoft.com/sharepoint Microsoft text telephone (TTY/TDD) our cultural change campaign a success.‖ services at (800) 892-5234. Outside the 50 United States and Canada, please Avoids Costly Upgrades contact your local Microsoft subsidiary. Severn Trent Water didn’t adopt To access information using the World SharePoint Server 2010 to reduce costs, Wide Web, go to: but that has become an additional www.microsoft.com benefit of the deployment. For more information about Severn The company originally obtained its Trent Water, call +44 (0)121 722 4000 Office SharePoint Server licenses to build or visit the website at: team sites to replace existing Lotus www.stwater.co.uk Notes applications. As planning was underway for the company’s intranet, Severn Trent Water executives realized that they could use those same licenses to build the intranet on Office SharePoint Server. ―The tremendous savings we saw in choosing SharePoint Server 2010 over the alternatives available to us could be just the beginning,‖ says Lee-Emery. ―The continuing savings we expect to see, in productivity and business process efficiency, could well meet or exceed our savings to date.‖ Software and Services Hardware  Microsoft Server Product Portfolio  HP DL380 2 Way, 2x Quad Core Xeon − Microsoft SharePoint Server 2010 X5540 computers This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published August 2010