Direct Insite First Data An Integrated B2 B B2 C E Commerce Serpayments.Portal.Ks.


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Direct Insite First Data An Integrated B2 B B2 C E Commerce Serpayments.Portal.Ks.

  1. 1. Direct Insite An Integrated B2B/B2C eCommerce Service Electronic Invoice Management and ePayment for Accounts Payable & Accounts Receivable Automation Direct Insite Corporation 1 Copyright 2009 Confidential & Proprietary
  2. 2. Direct Insite Corp. Direct Insite Established  August 1987 Company Locations  Bohemia, NY  Boca Raton, FL  Denver, CO  Santa Clara, CA Number of Associates  45 Primary Customer Set  Global 1000/Fortune 500 Global Experience  65 countries, 17 languages, 35 currencies Certifications  ISO Certified 9001:2000  Payment Card Industry Data Security (PCI) Compliant  SAS 70 Compliant Data Centers Primary Offerings:  eInvoices Online for Accounts Payables  eInvoices Online for Accounts Receivables  Business Metrics & Reporting Direct Insite Corporation 2 Copyright 2009 Confidential & Proprietary
  3. 3. Direct Insite eInvoice Management Modules Direct Insite eInvoicing for eInvoicing for Product Modules Accounts Accounts Receivable Payable eInvoice Reconciliation & Electronic Invoice Processing Distribution Dispute Management Workflow Management ePayment B2B & B2C ePayment Portal Self-Service Web Portal Business Metrics & Reporting Direct Insite Corporation 3 Copyright 2009 Confidential & Proprietary
  4. 4. Direct Insite Service Offerings AP Automation Service Offerings AR Automation Service Level 3 Automate Customer Automate Supplier Invoice Preparation, Invoice Compliance Invoice Validation Compliance & & Validation & Compliance Workflow Distribution Automate Supplier Service Level 2 Reduce Dispute Value & Function Value & Function eInvoice Submission eInvoice Submission, Processing Costs Dispute Dispute Management with Self-Service Processing & Dispute Management Notification & ePayment Reduce Inbound Service Level 1 Reduce Inbound Supplier Inquiries Self Service Portal Customer Inquiries Eliminate Manual Electronic Document Eliminate Paper Supplier Paper Publishing Invoices Invoice Handling Direct Insite Corporation 4 Copyright 2009 Confidential & Proprietary
  5. 5. Direct Insite Accounts Payable Automation Accounts Payable Automation Modules Electronic Supplier Workflow ePayment Supplier Spend Invoice Inquiry Management Self-Service Management Processing Management Portal Reporting • Electronic Invoice • Supplier self • Buyer AP invoice • Payer (business or • Supplier self- • Web-based Receipt (web form service invoice review, approval consumer) web- service profile supplier self- entry, PO flip, inquiry and payment based ePayment management reporting spreadsheet management workflow via ACH or credit (payment (invoice/payment upload, EDI, XML, card remittance info, status reports, flat file) • Buyer specified • Role-based contact info, email spend inquiry reason workflow • User-configurable address) management • PO Match codes configurations payment rules reports) include invoice (scheduled • Supplier user • Line item detail • Inquiry amount thresholds payments, registration & • Financial drill down notifications and and product type recurring password Management routing to Buyer workflow routing payments) management reports (spend • Spreadsheet Accounts Payable analysis) Download • Configurable • Web-based • Visibility to invoice • Inquiry history workflow payment history & payment status • Dynamic Discount • Invoice status view notifications displays invoice updates Analysis Attachments and payment status to suppliers • Online help • Cost of Capital • PO/Non-PO rules Analysis validation • Partial/short • Alternate payment ‘reason languages • Spend required’ business (17 languages) Management rules Direct Insite Corporation 5 Copyright 2009 Confidential & Proprietary
  6. 6. Direct Insite Accounts Receivable Automation Accounts Receivable Automation Modules Electronic Dispute Workflow ePayment Customer Business Invoice Management Management Self-Service Metrics Processing Portal & Reporting • Electronic Invoice • Customer • Configurable payer • Customer (business • Customer • Web-based Presentment (Web, initiated invoice invoice review and or consumer) web registration & user customer self- Fax, PDF Email line item disputes approval workflow ePayment via ACH password reporting (e.g., Attachment, EDI, or credit card management usage reports, XML, Print) • Supplier specific • Workflow business summary or detail dispute reason rules are • Configurable • Invoice reprint billing item • Invoice codes configurable merchant payment download via PDF reports) Consolidation business rules or Spreadsheet • Dispute • Configurable • Invoice Line Item Management workflow • Partial payment • FAQ support & detail drill-down Workflow: notifications & ‘reason required’ online help Dispute routing to escalation business business rules • ‘Invoice Ready’ internal resolution rules • Notifications Notifications teams • User configurable • Invoice preparation recurring or • Seamless user • Attach supportive • Web-based review/release scheduled payment experience via documents to the dispute status workflow rules single sign-on from Invoice (PO, history views centralized portal Contract, etc.) • PCI Compliant • Integration with • Invoice Matching & credit & Contract collections tools Compliance Validations Direct Insite Corporation 6 Copyright 2009 Confidential & Proprietary
  7. 7. Direct Insite Invoice-to-Pay Continuum Accounts Payable Automation & Supplier Self Service Accounts Receivable Automation & Customer Self Service E-Invoice E-Invoice Business Submission Delivery and Suppliers/ Consumer Billers Web, Email Customers/ Web Form Electronic Fax Payers Entry Electronic Electronic Invoice Delivery Enterprise Invoice Enterprise Invoice Distribution Trading Recharge Trading Validation Accounts Accounts & Network Allocation Network (EDI, XML) & Supplier Payable Receivable Customer (EDI, XML) to internal Self Service (ERP) (ERP) Self Service Cost Spreadsheet Portal Payment Centers Upload, Portal Print Print Scan ePay (ACH or ePay (ACH or Credit Card) Credit Card) Direct Insite Corporation 7 Copyright 2009 Confidential & Proprietary
  8. 8. Direct Insite Accounts Receivable Automation Direct Insite Corporation 8 Copyright 2009 Confidential & Proprietary
  9. 9. Direct Insite eInvoice/ePayment Service Business & Consumer Customers/Payers Customer Electronic Invoice Presentment & Payment Electronic Invoice Processing Rapid Integration: 90-120 days Customer Self-Service Web Portal Direct Insite Corporation 9 Copyright 2009 Confidential & Proprietary
  10. 10. Direct Insite Invoice-to-Cash Automation Electronic Invoicing • Consolidated electronic invoicing – accelerates cash collection cycles • Accurate & timely billing – improves billing quality • eInvoices available in Customer Self Service Portal – eliminates invoice & attachment reprints Invoice Inquiry/Dispute Processing • Allow customers ability to dispute invoices online • Real-time dispute visibility to Credit/Collections • Real-time dispute resolution communication to customer • ‘Time-to-Resolution’ metrics reporting • Allow payment of non-disputed invoice amount ePayment (ACH/Credit Card) • Accept online credit card and ACH payments • Visibility into scheduled payments (cash flow planning) • Ability for customer to setup recurring payments Customer Self Service Web Portal • Increased customer satisfaction – empower your customer by providing interactive invoice data & self service payment Direct Insite Corporation 10 Copyright 2009 Confidential & Proprietary
  11. 11. Common Accounts Receivable Direct Insite Business Challenges  Accounts Receivable „Cash Cycle‟ Challenges  High ‘Days Sales Outstanding’ (DSO)  High Customer Service Call Volumes  Poor Customer Satisfaction Ratings  High Volume of Short-Pay Invoices with Cash Allocation Issues  High Credit & Collections Invoice Reprint Requests  High Credit & Collections ‘Aging Buckets’  Multiple Lines of Business Sending Non-Consolidated Invoices  Inefficient ‘Paper-Based’ Invoice Distribution  Inefficient Internal Customer Dispute Resolution Processes  High Costs to Produce ‘Paper-Based’ Customer Reports  Highly Manual Invoice Preparation Process Direct Insite Corporation 11 Copyright 2009 Confidential & Proprietary
  12. 12. Direct Insite Accounts Receivable Benefits Reduce paper billing and Reduce IT support costs Reduce costs across payments costs 60-90% 40-80% business processes • Reduce paper & postage costs • Eliminate IT-supported • Manual Billing • Eliminate invoice reprints customer requests for • Reconciliation Payment • Eliminate rebilling reports, data downloads, and • Deduction resolution custom statements • Reduce payment processing • Enable shared services for • Cash application costs 30-75% billing, AR • Customer service • Increase remittance accuracy • Eliminate need for • Invoice design/maintenance consolidated billing initiatives Streamline invoice-to-pay Improve financial efficiency Increase overall revenue processes 10-45% and profitability • Streamline reconciliation 20- • Reduce DSO 5-10% • Handle more new business 60% • Improve cash flow without adding headcount • Eliminate cash app exceptions • Improve overall financial • Improve customer service & • Reduce manual intervention metrics customer satisfaction • Reduce dispute resolution time • Deliver consolidated business 20-80% lines without consolidating • Reduce bill delivery time 10- back office ERP 60% Direct Insite Corporation 12 Copyright 2009 Confidential & Proprietary
  13. 13. Direct Insite Why CFO’s Leverage eInvoicing? “What were the most important business benefits and business justifications for your eInvoicing & Revenue Assurance program?” Faster Cash Flow 80% More Efficient Payment & Remittance Processing 73% Improving customers bill review and payment 67% processes Staying ahead of competitors 53% Reducing costs 47% Providing new channels for customer 47% communication Earning more revenue though cross-sales 27% Direct Insite Corporation 13 Copyright 2009 Confidential & Proprietary
  14. 14. Direct Insite Accounts Receivable Business Challenges Merchant/Biller/Supplier Billing Systems Business & Billing Non-Consolidated Consumer Customers Invoices Billing Billing Customer Service Inquiries, Disputes Reports Reconciliation, Billing & Finance Payments IT Support Account Account Management Management Direct Insite Corporation 14 Copyright 2009 Confidential & Proprietary
  15. 15. Direct Insite AR Automation & Customer Self Service Merchant/Biller/Supplier Billing Systems Consolidated eInvoice Direct Insite Distribution Rated Invoices Electronic Invoice Rated Invoices Presentment & Rated Invoices Payment Customers (Business & Consumers) • Online billing Billing Billing Other • Consolidated invoicing Billing • Online reconciliation • Real-time disputes • Online payments • Online account mgmt • Online reporting • Online Account Mgmt • Consolidated Cash Posting • Efficient Dispute Workflow Routing Customer Service Business Value • Single Consolidated Invoice • Increased Customer Satisfaction • Reduced Manual Billing Tasks Billing & Finance Account • Reduced Billing FTEs Management • Do ‘not’ have to consolidate manually or in back office ERPs Direct Insite Corporation 15 Copyright 2009 Confidential & Proprietary
  16. 16. Direct Insite PCI Compliance ePayment Portal • Protect Cardholder Information & Identity • Prevent ePayment Fraud • Customer & Carlson Peace-of-Mind • Audited by Mastercard & Visa Payment Networks • Audited Process of Security Procedures Direct Insite Corporation 16 Copyright 2008 Confidential & Proprietary
  17. 17. Direct Insite PCI Compliance ePayment Portal Requirements Direct Insite Corporation 17 Copyright 2008 Confidential & Proprietary
  18. 18. Accounts Receivable Automation Direct Insite Payback Period (4 Months) Direct Insite Corporation 18 Copyright 2009 Confidential & Proprietary
  19. 19. Direct Insite Accounts Payable Automation Direct Insite Corporation 19 Copyright 2009 Confidential & Proprietary
  20. 20. Direct Insite Direct Insite/Mattel Context Supplier Supplier Supplier Supplier Supplier Supplier Supplier Web Form Order Spreadsheet Paper Fax eMail EDI, XML Entry Flip Upload Invoice Submission Submission Direct Scanning Integration •Electronic Invoice Processing •Supplier Enablement & On-boarding Services •Supplier Self Service Portal – Status Lookup •Supplier Self Service Inquiries Transmission of electronic invoices and attachments to a business Accounts Payable Direct Insite Corporation 20 Copyright 2009 Confidential & Proprietary
  21. 21. Direct Insite Accounts Payable Process Context Self Service Inquiries HTTP Web Form Entry PO Flip Supplier Spreadsheet Upload Validation Data & Inv Status Updates EDI, XML Invoices & & ePayments Attachments • Invoice Receipt Validated & Supplier Approved • Paper Scanning/OCR Invoices EDI, XML • Web Portal, PO Flip, Spreadsheet Upload, EDI, ERP Direct Integration Supplier • Invoice Validation • Invoice Approval Workflow • Dispute/Inquiry Management • ePayment • Supplier Self Service Portal • Online Reporting • Supplier Onboarding/Enablement • Image Archive Direct Insite Corporation 21 Copyright 2009 Confidential & Proprietary
  22. 22. Direct Insite Paperless Accounts Payable Solution Overview Suppliers/Vendors Type 1 Type 2 Type 3 Small and Medium Medium to Large Remaining Paper Vendors Vendors Conversions Direct Insite eInvoicing Direct Insite Paper & AP Invoice/Payment Electronic Invoice File Scanning & Web Inquiry Portal (Direct ERP, flat-file) Data Capture paper  Web Form  EDI Entry  XML Invoice Data  PO Flip Capture &  Direct Scanning/OCR  Spreadsheet Integration Images Upload Online Document Center Portal Purchase Orders Procurement ERP Direct Insite AP Automation, Invoice Validation Inv & Pmt Status & Vendor Master & Periodic Updates Accounts Payable Supplier Service Portal ERP Centralized Validated Invoices Direct Insite Corporation 22 Copyright 2009 Confidential & Proprietary
  23. 23. Direct Insite AP Challenges & Benefits • AP Business Challenges  Defective Invoices  Lost Discounts  Excessive Paper Storage Costs  Excessive AP Overhead (AP ‘rework/reprocessing’ staff)  Excessive Call Center Staff  No Method of Automatically Reconciling Invoiced Services • Direct Insite/First Data AP Benefits  Eliminate most paper invoices and cut invoice defect rate  Triggered auto-payment to vendors when goods are satisfactorily received & reconciled to P.O.  Enable automatic Order matching  Eliminate invoice disputes at point of supplier entry  Capture early-payment discounts  Re-focus AP resources on higher value tasks Direct Insite Corporation 23 Copyright 2009 Confidential & Proprietary
  24. 24. Direct Insite AP Industry Averages Direct Insite Corporation 24 Copyright 2009 Confidential & Proprietary
  25. 25. Direct Insite AP Benefits Benefits realized by AP reconciliation and payables automation – Aberdeen Analysis Direct Insite Corporation 25 Copyright 2009 Confidential & Proprietary
  26. 26. Direct Insite Supplier Inquiries: The Industry Situation  Approximately 80% of supplier service calls involve basic invoice and payment status questions. Siemens received 20,000 inquiries per month.  ~11-20% of staff in A/P centers are help desk/call center focused  Call center staff is the 2nd largest use of AP personnel  The average burdened salary for a call center staff person is $40,000  Top Fortune 500 Companies Recognize the Value – Several Have Added Web-Based Inquiry Vendor Self- Service Functionality  6 months after deploying Direct Insite’s Supplier Self Service Web Portal, supplier inquiries and related costs were reduced by 50%. Direct Insite Corporation 26 Copyright 2009 AA Confidential & Proprietary
  27. 27. Direct Insite Supplier Electronic Invoice Enablement & On-boarding Services Direct Insite Corporation 27 Copyright 2009 Confidential & Proprietary
  28. 28. Direct Insite Supplier Enrollment Best Practices • Supplier Segmentation & Supplier Master Analysis • Targeted Supplier Campaigns • Supplier Performance Measurement • Executive Buy-in and Procurement Participation • Educational Webinars, Quickstart Guide, User’s Guide, Online Help and FAQs Direct Insite Corporation 28 Copyright 2009 Confidential & Proprietary
  29. 29. Direct Insite Supplier Trading Community • 60,000 suppliers and growing, consisting of small, medium and large enterprise suppliers • Targeted Supplier Electronic Invoicing Campaigns • High Volume Invoicing Suppliers • Dedicated Supplier Electronic Invoice Adoption & On-Boarding Department • Supplier On-Boarding Measurement & Reporting Direct Insite Corporation 29 Copyright 2009 Confidential & Proprietary
  30. 30. Direct Insite Supplier Segmentation Analysis • Suppliers segmented by annual invoice volume Direct Insite Corporation 30 Copyright 2009 Confidential & Proprietary
  31. 31. Direct Insite Targeted Supplier Campaigns • Campaigns defined by invoice volume • Campaigns defined by supplier type • Campaigns defined by invoice submission method (web form entry, spreadsheet upload, PO flip, EDI/XML, Direct ERP integration) Supplier Campaign Campaign Description Campaign 1 Early-Adopter Suppliers Campaign 2 ‘Direct Integration’ Suppliers Campaign 3 Suppliers with 100+ annual invoices Campaign 4 Suppliers with 50-99 annual invoices Campaign 5 Suppliers with 35-49 annual invoices Self-Campaigns Supplier Self-Registration; Procurement Communication Direct Insite Corporation 31 Copyright 2009 Confidential & Proprietary
  32. 32. Direct Insite Payback Period Direct Insite Corporation 32 Copyright 2009 Confidential & Proprietary