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The Public Administration in the Republic of Lebanon has adopted Spagic to develop an infrastructure supporting the realization of eServices, which allows citizens to request for specific services delivered by the Public Administration, through the portal of the Office of the Minister of State for Administrative Reform (OMSAR). Citizens can submit various types of service requests on-line, such as requests for registration certificates. At any time users can check the status of the submitted requests: in progress; need for additional documentation; incoming communications sent by the administration; outcome. During the project development, particular attention was paid to the realization of the tools that had been provided by the operators of the various administrations, in order to dynamically create new eServices. This project is an important step forward in the Lebanese public administration's IT infrastructure innovation path.