eServices with Spagic at OMSAR, OW2con’12, Paris

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The Public Administration in the Republic of Lebanon has adopted Spagic to develop an infrastructure supporting the realization of eServices, which allows citizens to request for specific services delivered by the Public Administration, through the portal of the Office of the Minister of State for Administrative Reform (OMSAR). Citizens can submit various types of service requests on-line, such as requests for registration certificates. At any time users can check the status of the submitted requests: in progress; need for additional documentation; incoming communications sent by the administration; outcome. During the project development, particular attention was paid to the realization of the tools that had been provided by the operators of the various administrations, in order to dynamically create new eServices. This project is an important step forward in the Lebanese public administration's IT infrastructure innovation path.

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eServices with Spagic at OMSAR, OW2con’12, Paris

  1. 1. November 27 - 29, 2012 Orange Labs, Paris-Issy-les-Moulineaux, PariseServices with Spagic at OMSAR,Public Administration of the Republic of LebanonGianfranco BoccalonSpagic Project leader - Engineering Groupwww.spagic.org 1
  2. 2. Project Scope OMSAR is the Office of the Minister of State for Administrative Reform in Lebanon. Scope of the project is the automation of a limited set of public administration services and providing the tools for automating all public services. The online services are called eServiceswww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 2
  3. 3. Samples of Administration transactions Samples of Administrative transactions for Ministry of Agriculture (MOA): • Request a permit to practice the profession of Agricultural Engineering • Medical examinations on animals imported to Lebanon Samples of Administrative transactions for Ministry of Foreign Affairs (MOFA): • Birth Certificate • Marriage Certificate • Divorce Certificatewww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 3
  4. 4. The new Portal for Public Administration transactions A new portal has been created: it’s the access point to all information about Public Administration transactions; it allows citizens to fill the eServices forms on-line and submit them to the Public Administration.www.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 4
  5. 5. New Tools for Citizens The main drivers for this project were: • Easier access to services for Citizens • Traceability of eServices and more efficient communications with the Administrationwww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 5
  6. 6. Tools for Citizens: my eServices pagewww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 6
  7. 7. Technical Architecture The overall system is the result of the integration of the following open source Packages Portal Environment DBMS Workflow and ESB Platformwww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 7
  8. 8. eServices as Spagic workflows The eServices are implemented as real workflow processes. A single workflow process can act as a template for multiple public administration eServices.www.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 8
  9. 9. Some features Integrated with the new Public Administration portal, the System offers several features including: • Citizens can save a draft of his/her eService requests that are maintained by the portal • Citizens can ask to the Portal a PDF copy of the filled form, once submitted to the System • The new Portal (and the eServices tools) supports multilanguage: all forms and information are always provided in Arabic and Englishwww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 9
  10. 10. A sample Request modulewww.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 10
  11. 11. Mobile Applications A mobile application will allow users to: • Read information about available Administrative Transactions • Trace Citizen’s active transactions.www.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 11
  12. 12. Contacts Visit Spagic website: www.spagic.org Contact us: spagic@eng.it Download Spagic from OW2 Forge: http://forge.ow2.org/www.spagic.org Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License. 12

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