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OSFair2017 Workshop | Training, technical support and helpdesk in OpenAIRE - national perspective


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Pedro Príncipe presents the training, technical support and helpdesk in OpenAIRE from a national perspective | OSFair2017 Workshop

Workshop title: National and European e-infrastructure cooparation for Open Science

Workshop overview:
This collaborative workshop comes in the context of coordinating EOSC related activities across large European infrastructures at European and national level. The workshop will offer an opportunity for cross-pollination on issues ranging from open scholarship to technical service provision, training, community engagement and support. OpenAIRE NOADs, EGI NGIs, GEANT NRENs and other national e-Infrastructure representatives will discuss gaps, synergies, coordination and service integration opportunities.


Published in: Science
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OSFair2017 Workshop | Training, technical support and helpdesk in OpenAIRE - national perspective

  1. 1. Training, technical support and helpdesk in OpenAIRE national perspective Pedro Príncipe @OSFAIR2017
  2. 2. Support and training overview NOAD network coordination H2020 OA policy training and support RESEARCH DATA Management training and support GUIDELINES for Data providers HELPDESK Support 2NOADs NOADs NOADsNOADs NOADs
  3. 3. How do we support? 3 NOADs Helpdesk Portal Direct contacts Meetings Workshops
  4. 4. HELPDESK Ask a question FAQs RESOURCES OA H2020 guide Copyright Issues H2020 factsheets TRAINING Webinars Workshops H2020 Open Access & Open Data Support
  5. 5. Human Infrastructure • Local support for Europe’s diverse research landscape 5 Human support network • 33 expert nodes all over Europe helping with: • OA training and support • OA policy alignment • Technical assistance
  6. 6. Network is our super power
  7. 7. Some of the NOADs support actions • H2020 projects: contacting projects and institutions with projects • H2020 NCPs: Involve H2020 National Contact Points on OpenAIRE dissemination activities • H2020 OA compliance: Assist researchers on the compliance with EC OA requirements • Open Research Data in h2020: contact projects on the pilot requirements • Open Research Data: approach/align with RDM national initiatives • OpenAIRE services: approach projects pointing to the useful services in OpenAIRE • OpenAIRE services: contact and align with the national funder • Repositories compatibility: contact new repositories from Higher Educations Institutions • Repositories: present the broker service and the dashboard for repository managers • Journals aggregators: approach the few institutional publishing initiatives • Open Science national policy: Assist the Open Science policy developments • FP7 post-grant pilot: support and dessimination • … 7
  8. 8. Support and Helpdesk Support info FAQ GUIDES Info pages Factsheets Helpdesk system Categories Topics Guidelines team NOADs & RCs Events & meetings Webinars Workshops Presentations Outputs (recordings, slides) Additional support info Newsletter Slides, Videos Leaflets Other materials Content and resources available for NOADs 8
  9. 9. Workshops: National workshops • 20 national workshops held in 18 countries (Austria, 2x Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Italy, 2 x Latvia, Lithuania, The Netherlands, Poland, Portugal, Romania, Serbia, Slovenia, Switzerland, UK ) • Common themes: • The broader framework of Open Science • Open Access FAIR Data and RDM • Policies • Infrastructure • Strengthening OS network cooperation with e.g. ministries (science, innovation, education...), national funders, organisations for scientific research and research promotion, open science working groups, national libraries, NCPs, universities, the EC, LIBER, JISC, DCC, scientists and publishers • 1976 participants (including streaming) 9 2016
  10. 10. Webinars 10 2016
  11. 11. The national webinars by the south region noads Why? • Easy way to target the national audience. • know more about the stakeholders… • Good return! From: • Cyprus, Greece, Italy, Portugal, Spain… @OSFAIR2017 11
  12. 12. 683 participants 12 webinars @OSFAIR2017 12
  13. 13. Network is our super power