Service  Innovation
From… <ul><li>… well working  single purpose products </li></ul>
<ul><li>… great services with  highly engaged customers </li></ul>To…
Multi-channel TV, Web, Mobile etc…  + Relationship building with audience Ongoing value creation +  Compelling customer ex...
Start-up <ul><li>Fastest growing car  </li></ul><ul><li>club in Europe </li></ul>
Corporate <ul><li>From Insight to Revenue </li></ul>
Orange <ul><li>Over 10 years  </li></ul><ul><li>of innovation </li></ul>
From Insight to  Launch!   Achieving potential and mitigating risks.
Criteria We are looking for well researched, developed and tested ideas that can fit with Orange’s brand and services  Ser...
Support We employ a tried and tested Service Innovation process that fully develops, tests and models service concepts  Ai...
Thank you! [email_address] [email_address]
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live|work -- Trusted Agents. – Role, Evaluation & Airlock Process

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live|work -- Trusted Agents. – Role, Evaluation & Airlock Process

  1. 1. Service Innovation
  2. 2. From… <ul><li>… well working single purpose products </li></ul>
  3. 3. <ul><li>… great services with highly engaged customers </li></ul>To…
  4. 4. Multi-channel TV, Web, Mobile etc… + Relationship building with audience Ongoing value creation + Compelling customer experience Reasons to stay with and recommend Service Innovation
  5. 5. Start-up <ul><li>Fastest growing car </li></ul><ul><li>club in Europe </li></ul>
  6. 6. Corporate <ul><li>From Insight to Revenue </li></ul>
  7. 7. Orange <ul><li>Over 10 years </li></ul><ul><li>of innovation </li></ul>
  8. 8. From Insight to Launch! Achieving potential and mitigating risks.
  9. 9. Criteria We are looking for well researched, developed and tested ideas that can fit with Orange’s brand and services Service Innovation 1. Insight Evidence of opportunity 2.Develop Clear vision & proposition 3. Refine Positive customer evaluation 4. Deliver Successful deployment Does the innovation respond to clear insight into a market or customer need? Is the response to the need innovative and a high quality proposition? Is there high quality evidence through PoC or real sales of demand and successful delivery and revenue model? Does the innovation fit with Orange business requirements & the challenge requirements of EU applicability and potential revenues?
  10. 10. Support We employ a tried and tested Service Innovation process that fully develops, tests and models service concepts Airlock Hot house sessions with live|work team on proposition and fit with Orange Access to support from consultants, developers & designer Quality presentation development for Orange Service Innovation 1. Insight Evidence of opportunity 2.Develop Clear vision & proposition 3. Refine Positive customer evaluation 4. Deliver Successful deployment Support innovators to develop a clear opportunity with Orange. Support innovators with proposition and service development. Support innovators make the case for market value. Support innovators with pitch presentation to Orange.
  11. 11. Thank you! [email_address] [email_address]

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