Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Solution in Detail
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Retail
Store Excellence
Executive Summa...
2 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Serving a New Generation of Consumers
The new gener...
3 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
The Internet has changed how people shop.
Consumers...
4 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Today's consumers are more connected than ever befo...
5 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Database and technology solutions such as
the SAP H...
6 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Provide a Superior Customer Experience
In-Store Mer...
7 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Solutions for Store Excellence
Executive Summary So...
8 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
The SAP In-Store Merchandise and Inventory
Manageme...
9 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Comprehensive inventory management
functionality en...
10 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Deliver a superior level of customer service and
m...
11 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Data and Technology
SAP In-Store Merchandise and I...
12 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Mobile apps from SAP provide comprehensive
mobile ...
13 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Empower in-store associates with the tools
to acce...
14 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Increase workforce efficiency, improve store
perfo...
15 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Solution Overview
Mobile
The SAP Retail Store Ops ...
16 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Retailers can move with agility at store level
wit...
17 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
The SAP Point-of-Sale application enables
retailer...
18 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
SAP POS helps lower the total cost of
ownership an...
19 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Recent product improvements include a focus
on sol...
20 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
The SAP POS Data Management application
enables re...
21 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
SAP POS Data Management helps improve
decision mak...
22 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Significantly increase the inbound throughput
of P...
23 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
SAP POS Data Management speeds up the
transfer of ...
24 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
The SAP Workforce Management application
enables r...
25 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Flexible demand and sales forecasting
processes pr...
26 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
SAP Workforce Management delivers financial
and st...
27 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Data and Technology
SAP NetWeaver Business Warehou...
28 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Unified Customer Experience Value Map
Executive Su...
29 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Why SAP?
Comprehensive solutions for in-store merc...
30 / 31
© 2013 SAP AG or an SAP affiliate company.
All rights reserved.
Executive Summary Solution Overview Contact Us
Ben...
Solution in Detail
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Retail Executive Summary Solution Overv...
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitt...
Upcoming SlideShare
Loading in …5
×

Sap retail store excellence

2,542 views

Published on

  • In only two weeks I stopped my hair loss using a homemade recipe I created. And you can do the same. ➤➤ https://tinyurl.com/y49r9d8j
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Make Your Bookie Cry And Pull The Hair By Generating $23,187, Verified profit! Click to find out how ▲▲▲ http://ishbv.com/zcodesys/pdf
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • ★★ How Long Does She Want You to Last? ★★ A recent study proved that the average man lasts just 2-5 minutes in bed (during intercourse). The study also showed that many women need at least 7-10 minutes of intercourse to reach "The Big O" - and, worse still... 30% of women never get there during intercourse. Clearly, most men are NOT fulfilling there women's needs in bed. Now, as I've said many times - how long you can last is no guarantee of being a GREAT LOVER. But, not being able to last 20, 30 minutes or more, is definitely a sign that you're not going to "set your woman's world on fire" between the sheets. Question is: "What can you do to last longer?" Well, one of the best recommendations I can give you today is to read THIS report. In it, you'll discover a detailed guide to an Ancient Taoist Thrusting Technique that can help any man to last much longer in bed. I can vouch 100% for the technique because my husband has been using it for years :) Here's the link to the report ➤➤ https://tinyurl.com/rockhardxx
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Sap retail store excellence

  1. 1. Solution in Detail © 2013 SAP AG or an SAP affiliate company. All rights reserved. Retail Store Excellence Executive Summary Solution Overview Contact Us © 2013 SAP AG or an SAP affiliate company. All rights reserved.
  2. 2. 2 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Serving a New Generation of Consumers The new generation of consumers has access to virtually unlimited choices of products and uses smartphones to connect to the Web and compare store prices. They expect the products they desire to be available for purchase. Sales can be lost due to poor inventory management, ineffective in-store merchandising, or lack of informed store employees. When shopping in a store, customers expect personnel to quickly provide the products or information they need. Many retailers must improve the level, speed, and accessibility of information available to their workforce through system and process integration, as well as training. Ensuring the right employees are available at the right time is crucial. Consumers want to feel totally satisfied with their purchases. If a product or retailer does not meet their expectations, they will readily express their views via social media, which can negatively impact the image and brand. To remain competitive, retailers must connect with their customers and offer a superior experience through store excellence. Retailers must empower their store employees to fulfill their customers' needs by providing the right people, solutions, and technology – and by delivering a superior customer experience. Consumers today can buy from almost anyone, anytime, anywhere. They are mobile, well informed, and expect to get the best deal quickly. Retailers must offer consumers a positive and consistent experience.Creating Superior Experiences Serving a New Generation SAP Innovations Embracing Connected Customers Executive Summary Solution Overview Contact Us
  3. 3. 3 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. The Internet has changed how people shop. Consumers now use their mobile devices to connect to the Web and compare stores. In- store shopping provides a more personal and interactive experience for customers. Product availability and personalized shopping experiences are key to delivering a truly superior customer experience. Effective in-store mer- chandising is essential. Store personnel must proactively use all resources and channels to obtain the products customers need at a competitive price – and provide them as quickly as possible. Customer service procedures must be stream- lined, relevant, and consistent. The overall experience should leave customers with a positive image of the retailer and brand, encouraging them to return to the store time and again. SAP solutions enable retailers to achieve store excellence and deliver positive customer experiences by helping store personnel respond to and satisfy customers' needs through data integration and innovative technology. Creating Superior Customer Experiences Interact closely with customers and increase revenue. Creating Superior Experiences Serving a New Generation SAP Innovations Embracing Connected Customers Executive Summary Solution Overview Contact Us
  4. 4. 4 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Today's consumers are more connected than ever before. Retail companies must interact with their customers both in the store and through mobile apps. Providing store employees with integrated mobile devices enables them to offer real-time information to customers and source products from across the organization. Best-run companies create store excellence by integrating data, systems, and technology to efficiently meet customers' needs by: Embracing Connected Consumers  Delivering an in-store experience that meets the brand promise and motivates shoppers to buy  Efficiently managing customers and cash handling at the point of sale (POS)  Increasing customer satisfaction, sales, and margins  Streamlining inventory control  Enabling shoppers to connect and interact with the brand both in the store and through mobile apps 40% Higher employee productivity where mobile access is provided to employees across all levels Source: SAP Performance Benchmarking Creating Superior Experiences Serving a New Generation SAP Innovations Embracing Connected Consumers Executive Summary Solution Overview Contact Us
  5. 5. 5 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Database and technology solutions such as the SAP HANA platform enable retailers to monitor huge volumes of extremely variable demand signals in real time to deliver enriched analytics, enable predictive forecasting, and mitigate demand and supply risks. Analytics solutions enable advanced modeling and optimization through every aspect of the retailer’s network – from assessing current demand to improving future promotions, monitoring service levels, and measuring channel performance. Mobile solutions help store associates deliver the best possible service to their customers while ensuring optimal on-shelf product availability. By understanding customers’ mobile usage, retailers can start marketing directly to customers’ phones. Cloud-based solutions allow for fast deploy- ment – minimizing the IT footprint while helping ensure long-term scalability and flexibility. SAP Innovations Solutions for store excellence from SAP are scalable, configurable, and flexible. Respond quickly to market dynamics, obtain real-time visibility into consumer demand, and provide customers with always-on, anywhere access to products and services – while empowering sales associates enterprise-wide. Creating Superior Experiences Serving a New Generation SAP Innovations Embracing Connected Customers Executive Summary Solution Overview Contact Us
  6. 6. 6 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Provide a Superior Customer Experience In-Store Merchandise and Inventory Assign inventory functions to store personnel to optimize on-shelf availability. Store Employee Mobile Access Provide store managers and associates with always-on, anywhere mobile access to key functions and information. Point of Sale Deliver a personalized shopping experience and rapid checkout for each customer. Sales Data Capture and Audit Enable quick and calculated decisions that help stores run better by loading data from store systems in near-real time. Workforce Scheduling Optimize personnel deployment by having the right people in the store at the right time. Executive Summary Solution Overview Contact Us In-Store Merchandise and Inventory Solution Overview Point of Sale Store Employee Mobile Access Workforce Scheduling Sales Data Capture and Audit Why SAP? Store Excellence
  7. 7. 7 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Solutions for Store Excellence Executive Summary Solution Overview Contact Us Solution Overview Customer Merchandising Store Insight and Analytics Sales and Service Goods Movement, Receiving, Promotions, Counting Inventory Management Outbound Processing Sales Audit Reporting and Loss Prevention Demand and Sales Forecasting Workforce Analytics Customer Order Management (Service) Special Order Mobile Selling and Point of Sale Customer Order Management In-Store Pickup Customer Service Returns Handling Loyalty Realization In-Store Merchandise and Inventory Workforce Scheduling Sales Data Capture and Audit Store Employee Mobile Access Point of Sale On-Shelf Availability In-Store Operations Manager Finance Payment Card Processing People Work Directives and Staff Planning Timekeeping Inbound Processing In-Store Merchandise and Inventory Point of Sale Store Employee Mobile Access Workforce Scheduling Sales Data Capture and Audit Why SAP? Store Excellence
  8. 8. 8 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. The SAP In-Store Merchandise and Inventory Management application enables store associates to access information in back- end systems to improve transaction speed, productivity, and accuracy – enhancing customer service. The intuitive role-based work environment provides real-time access to product and inventory data for all locations. The software operates in real time, is centralized and fully integrated with the back-end system, and can be used on both desktop PCs and laptops. Increase workforce efficiency, improve store performance, and boost store sales, customer loyalty, and customer satisfaction. Store managers and associates can leverage a role-based work environment and key inventory management functions to gain real-time access to information such as inventory and adjustments. In-Store Merchandise and Inventory Only 13% Of retailers have advanced inventory management sys- tems that provide inventory visibility across multiple channels Source: SAP Performance Benchmarking Capabilities In-Store Merchandise and Inventory Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  9. 9. 9 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Comprehensive inventory management functionality enables operational reporting for daily store activities, including inventory adjustment, goods movement, transfer, receiving, cycle counting, product lookup, and promotions. It integrates with customer order management and in-store pickup processes and also supports the management and processing of special orders. Users can look up products across neighboring stores and warehouses in real time and easily preview transaction details and print them as PDF documents. The role-based work environment is simple to navigate and includes personalization options as well as user help for screens and fields. It incorporates work lists that push tasks to the associates and provides an overview of tasks that are due. The software requires a regular PC or laptop, and the user interface is extremely flexible. 38% Lower revenue loss due to stock-outs for organizations with a higher maturity of inventory planning Source: SAP Performance Benchmarking Manage Store Merchandise and Inventory Capabilities In-Store Merchandise and Inventory Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  10. 10. 10 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Deliver a superior level of customer service and manage retail store inventory efficiently by empowering store associates with tools that let them quickly access information in the back- end system and execute transactions. SAP In-Store Merchandise and Inventory Management provides an intuitive work environment. It incorporates comprehensive inventory management functionality for accessing real-time information such as accurate product inventory. Increase workforce efficiency and productivity, improve store performance, and increase shopper loyalty as well as customer and employee satisfaction – while boosting sales across channels. Increase workforce efficiency and improve store performance and shopper loyalty while increasing sales and revenue – along with customer and employee satisfaction. Run Efficient Merchandising and Inventory Management 11% Higher customer satisfaction for organizations with a higher overall mobile maturity Source: SAP Performance Benchmarking Capabilities In-Store Merchandise and Inventory Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  11. 11. 11 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Data and Technology SAP In-Store Merchandise and Inventory Management is built upon proven business logic in SAP ERP. The highly flexible user interface delivers content via the SAP NetWeaver Portal component and is highly configurable. It enables the integration of business processes and real-time information. The decentralized software distribution helps ensure data integrity and consistency. Innovations for In-Store Merchandise and Inventory Management Mobile Mobile apps support store managers and associates to work in real time and are delivered via SAP Mobile Platform. 28% Lower IT investment when organizations have a single consolidated solution and platform landscape Source: SAP Performance Benchmarking Capabilities In-Store Merchandise and Inventory Benefits SAP Innovations Solution Overview This innovative application provides a role-based work environment with flexible user interface content. Executive Summary Solution Overview Contact Us
  12. 12. 12 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Mobile apps from SAP provide comprehensive mobile software for retail stores. The software programs are designed specifically for store managers and associates, providing them with fast and direct access to key functions and information directly on the sales floor. Store managers and associates can use the intuitive software for inventory management and performance monitoring activities to increase productivity, improve customer satisfaction, and boost sales. Increase store sales and improve customer service by giving store managers and associates direct access to key information and functions as they interact with customers. Store Employee Mobile Access 24% Higher operating margins when enterprise mobility is embedded in all business processes Source: SAP Performance Benchmarking Capabilities Store Employee Mobile Access Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  13. 13. 13 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Empower in-store associates with the tools to access key information, functions, and transactions in the back-end SAP software system to improve productivity, deliver superior customer service, and manage inventory – without leaving the sales floor. Provide associates and managers with real- time access to on-shelf availability and information for all products, including promotional items. Identify availability issues and take action to optimize inventory and resource deployment. The in-store operations manager function enables store managers to monitor key performance indicators (KPIs) in real time from the sales floor – and take immediate action. Managers save time and can focus more on enhancing customer service. 8% Higher revenue per employee where organizations enable almost all users with customer relationship management mobile apps Source: SAP Performance Benchmarking Let Your Store Associates Go Mobile Capabilities Store Employee Mobile Access Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  14. 14. 14 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Increase workforce efficiency, improve store performance, boost sales, and enhance customer loyalty by keeping store managers and associates on the sales floor. Real-time access to detailed product information enables store associates to respond to customers’ questions immediately, offering a superior level of customer service. Optimized inventory accuracy and replenish- ment helps ensure optimal on-shelf availability. The ability to detect these issues enables associates to take immediate action such as refilling shelves with products from the warehouse. By optimizing on-shelf availability and resource deployment, retail companies can make sure the right people are in the right location at the right time. Store managers can monitor store KPIs in real time, take immediate action, and meet planned revenue targets – all from the sales floor. Increase store sales and improve customer service by giving store managers and associates on the sales floor direct access to key information in real time. Drive Revenue by Keeping Sales Associates on the Sales Floor 97% Lower revenue loss due to stock-outs for the top 25% of retailers compared to average retailers Source: SAP Performance Benchmarking Capabilities Store Employee Mobile Access Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  15. 15. 15 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Solution Overview Mobile The SAP Retail Store Ops Associate mobile app is built upon the business logic in SAP ERP and provides store managers and associates with real-time information on the sales floor. Retail companies implement the SAP Retail Store Ops Manager mobile app to monitor store KPIs from the sales floor and take immediate action. Innovations for Store Employee Mobile Access The SAP On-Shelf Availability mobile app enables store and sales managers to analyze on-shelf availability and detect patterns of occurrence. It supports root cause analysis and enables corrective action that prevents reoccurrence. Data and Technology Innovative mobile apps are delivered via SAP Mobile Platform. 61% Of retailers recognize the huge importance of enterprise mobility, whereas 74% have yet to implement this technol- ogy extensively Source: SAP Performance Benchmarking Capabilities Store Employee Mobile Access Benefits SAP Innovations Solution Overview Store managers and associates can boost productivity and improve store performance by using key mobile apps. Executive Summary Contact Us
  16. 16. 16 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Retailers can move with agility at store level with the SAP Point-of-Sale (SAP POS) application. Adopt new selling processes, quickly adjust pricing and inventory, and achieve customer service excellence through the use of mobile apps. Tailor the shopping experience and provide fast, secure, and personal customer interactions. Support daily sales transactions through automated processes and an interface that empowers sales associates to offer superior service and engage more effectively with customers. Leverage this technology to quickly adapt to changing business needs. Retailers can quickly implement new selling processes across POS and mobile POS with ease – so associates can better interact with customers at the point of purchase. Point of Sale 7% Higher customer satisfaction when profiles, transaction and interaction history, and prefer- ences are available during customer transactions Source: SAP Performance Benchmarking Capabilities Point of Sale Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  17. 17. 17 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. The SAP Point-of-Sale application enables retailers to implement a tailored sales solution in the store and on mobile devices to deliver a superior shopping experience and increase customer loyalty. The intuitive design allows for easy cashier training and navigation and results in a speedy, flexible, and powerful checkout process for customers. Retailers can quickly implement new business processes, payment options, discount schemes, promotions, complex deal pricing, and more through the simple definition of business rules and without the need for costly programming. The rules can be modified quickly and easily to differentiate store processes, implement new payment or service offerings, and stay ahead of the competition. 15% Lower cost per interaction for organizations when multichannel communication is leveraged to optimize customer contact Source: SAP Performance Benchmarking Create a Single, Common POS Platform Across All Selling Devices Capabilities Point of Sale Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us SAP POS offers integrated order management functionality and connects the retailer’s stores to its other selling channels, providing customers with the option to buy online and pick up or return items in the store.
  18. 18. 18 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. SAP POS helps lower the total cost of ownership and increases agility by leveraging the solution’s flexible and intuitive interfaces. Business rules can be quickly modified to change pricing, apply new discounts, add promotions, and incorporate value-added experiences at the point of sale. Cashiers can confidently handle all transactions through the cashier user interface, giving customers faster service and an enjoyable experience – and encouraging their return to the store. SAP POS enables sales and returns processing across all sales channels. Transaction data from the Web can feed directly to the store, enabling customers to buy online and pick up in the store. The back-office functionality supports store-level operations such as reporting and cash management, allowing managers to do their jobs quickly and focus more on the customer. The single POS solution can be deployed at retail stores internationally and supports multiple languages, currencies, and taxation rules. SAP POS incorporates a rules engine that can be deployed to physical and mobile POS devices. Total cost of ownership is reduced through enhancement options and rapid application configurability. Deliver a Customized Transaction Processing Engine 23% Lower IT spend when the company has established common, simple, and streamlined IT and business process standards across the organization Source: SAP Performance Benchmarking Point of Sale Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us Capabilities
  19. 19. 19 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Recent product improvements include a focus on solution support to help minimize total cost of ownership. SAP POS provides enhanced localization and language support for more than a dozen countries and five languages. Innovations for SAP Point-of-Sale Thanks to the improved application extensi- bility, customers have more options for connecting the application to other systems directly from within the POS transaction. Other improvements include enhanced security to meet evolving industry standards and prebuilt integration content, so retailers can leverage other SAP solutions. 16% Lower IT spend for organiza- tions that drive joint leadership between business and IT Source: SAP Performance Benchmarking Point of Sale Benefits SAP Innovations Solution Overview SAP POS can be integrated enterprise-wide with the latest security requirements – reducing total cost of ownership (TCO). Executive Summary Solution Overview Contact Us Capabilities
  20. 20. 20 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. The SAP POS Data Management application enables retailers to manage and update all the POS data efficiently in a central software environment. It includes POS analytics for reporting transaction data in real time to aid strategic and operational decision making. Harness the value of transaction data to support operations and processes from pricing assortment and promotions to inventory levels and loss prevention. The inbound processing engine audits and aggregates data from the stores and transfers it regularly in real time from the store or point of sale to the SAP NetWeaver Business Warehouse application. Upload, process, and analyze retail POS data with speed and precision – dramatically increasing your company’s competitive advantage. Sales Data Capture and Audit 53% Of organizations report a large gap between the availability of Big Data and their ability to analyze it for insights Source: SAP Performance Benchmarking Capabilities Sales Data Capture and Audit Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  21. 21. 21 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. SAP POS Data Management helps improve decision making by gathering data from the retail stores and making it available enterprise- wide. The application collects data via an inbound processing engine, and the inbound interfaces connect the POS systems through connectivity tools such as the SAP NetWeaver Process Integration offering. An outbound interface framework enables the flexible distribution of data and facilitates follow- on processes such as inventory management, planning, and financials. Irregular activities and exceptions at the point of sale can be detected and analyzed using the SAP Point-of-Sale Loss Prevention for Retail package with SAP POS Data Management. 20% Higher availability of real-time and predictive insights where a higher percentage of strategic KPIs are tracked using business intelligence tools Source: SAP Performance Benchmarking Improve Insight and Performance Sales Data Capture and Audit Solution Overview Executive Summary Solution Overview Contact Us Capabilities Benefits SAP Innovations The sales audit functionality helps automatically identify possible fraud or policy infractions from high volumes of transaction data.
  22. 22. 22 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Significantly increase the inbound throughput of POS data by implementing a central high- performance engine that transforms POS data feeds into input for all central back-end systems. The central software environment helps to prevent data bottlenecks and system overloading when entering the data collected from the POS locations. Validate the POS data records just once by integrating a workbench to perform a technical data audit before distributing the data. Gain better insights and opportunities to turn data into useful information and action items by validating near-real-time information for input into various analytics solutions. With the SAP POS Data Management application, retailers can upload and analyze POS data with speed and precision. When leveraging the power of SAP HANA, retailers gain the added benefit of in-memory computing. Bring POS data into the central software environment. Smoothly collect, cleanse, and aggregate data so it can be processed and analyzed efficiently. Relieve Data Bottlenecks While Gaining Valuable Insights 20% Higher revenue per employee in organizations that use information to identify strategic and competitive advantages Source: SAP Performance Benchmarking Sales Data Capture and Audit Solution Overview Executive Summary Solution Overview Contact Us Capabilities Benefits SAP Innovations
  23. 23. 23 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. SAP POS Data Management speeds up the transfer of retail POS data into central software environments for faster and more efficient processing and analysis. By integrating the SAP Point-of-Sale Loss Prevention for Retail package, retail companies can identify fraudulent activities or the need for employee training. Innovations for Sales Data Capture and Audit The advanced, real-time, in-memory technology for data processing powered by SAP HANA is key to analyzing operational POS data and achieving huge savings by gaining insights more quickly. Retailers can harness the value of these insights to capitalize on emerging business opportunities and support strategic decision making. 90% Of retailers recognize the importance of business intelligence and analytics, but 60% have yet to implement them extensively Source: SAP Performance Benchmarking Sales Data Capture and Audit Solution Overview Retailers can rapidly perform sales audits and run analytics and loss prevention reports with SAP HANA. Executive Summary Solution Overview Contact Us Capabilities Benefits SAP Innovations
  24. 24. 24 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. The SAP Workforce Management application enables retail companies to maximize the value of their employees. It helps improve operations and efficiency – while increasing margins and customer conversion rates and boosting productivity. Labor accounts for a large percentage of operational costs. Effective workforce scheduling can control and reduce labor costs, increase margins, and improve customer service. Accurately forecasting sales patterns and making sure the right people are in the right place at the right time helps increase the ratio of sales to payroll – generating substantial productivity gains. Maximize the value of the company’s most valuable asset: its employees. The SAP Workforce Management application helps optimize workforce management, improve customer service, and reduce labor costs. Workforce Scheduling 10% Of organizations can effectively analyze workforce data and implement and monitor their workforce optimization strategies Source: SAP Performance Benchmarking Capabilities Workforce Scheduling Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  25. 25. 25 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Flexible demand and sales forecasting processes provide a basis for planning optimal staffing levels and support various forecasting methods using historical data. Budgetary compliance functionality allows retailers to meet labor budgets. Optimized staff planning contributes to a superior shopping experience and reduces the time managers spend on administrative tasks. Features include adherence to work directives as well as the flexibility to share labor between stores and split-shift scheduling. Associating compliance with work schedules is key, and timekeeping functions such as time collection and administration allow retailers to effectively record and monitor employee attendance. 32% Lower employee turnover when organizations have enterprise-wide visibility into workforce availability and gaps Source: SAP Performance Benchmarking Optimize Workforce Productivity Capabilities Workforce Scheduling Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us Workforce analytics provide real-time visibility into workforce management data across the enterprise – supporting the preparation of weekly schedule reports and revealing areas of over- and understaffing.
  26. 26. 26 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. SAP Workforce Management delivers financial and strategic benefits including greater visibility into the labor-to-sales ratio. This results in reduced payroll expenditure, enhanced alignment of workers’ schedules, and a greater ability to forecast customer traffic. Improve labor regulatory compliance by using labor more productively through improved sales planning and forecasting. Effective workforce scheduling helps control labor costs, improve customer service, and increase margins. It allows managers and associates to give customers the information and attention they need, increasing customer conversion rates. Accurate forecast sales patterns support optimal workforce scheduling – increasing the ratio of sales to payroll and boosting productivity. Automated weekly schedule creation reduces administrative time, improves schedule effectiveness, helps ensure labor-law compliance, and reduces employee turnover. Manage expensive labor costs, improve operations, and increase profitability and customer conversion rates by controlling and reallocating labor to maximize efficiency and compliance. Efficiently Manage the Company's Largest Expense 5% Lower operational costs where organizations leverage workforce management tools and a virtual workforce to optimize workloads Source: SAP Performance Benchmarking Capabilities Workforce Scheduling Benefits SAP Innovations Solution Overview Executive Summary Solution Overview Contact Us
  27. 27. 27 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Data and Technology SAP NetWeaver Business Warehouse offers a complete solution for all enterprise data warehouse needs. With over 50 KPIs from SAP Workforce Management, it closely integrates data warehousing functions with the SAP ERP Human Capital Management solution on a comprehensive and scalable platform. Innovations for Workforce Scheduling It provides all the key information to drive business intelligence based on a single version of the truth. SAP POS Data Management processes sales and transactional data from POS systems. It includes monitoring and auditing functionality – providing a consistent view of POS data and forwarding it to SAP Workforce Management for forecasting activities. 27% Fewer full-time HR employees in strategic and planning functions with accurate planning and analytics Source: SAP Performance Benchmarking Capabilities Workforce Scheduling Benefits SAP Innovations Solution Overview The SAP NetWeaver technology platform provides optimal performance and scalability to support business growth. Executive Summary Solution Overview Contact Us
  28. 28. 28 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Unified Customer Experience Value Map Executive Summary Solution Overview Contact Us In-Store Merchandise Solution Overview Point of Sale Store Employee Mobile Access Workforce Scheduling Sales Data Capture and Audit Why SAP? SAP solutions address key requirements for a unified customer experience. Customer Insight Precision Retailing Real-Time Offer Management Social Media Analytics Customer Financials Management Web Channel Multichannel Order Management Customer Service and Support In-Store Merchandise and Inventory Workforce Scheduling Store Employee Mobile Point of Sale Sales Data Capture and Audit Mobile Loyalty Mobile Payment Real-Time Customer Insight and Personalization Empowered Mobile Consumer Store Excellence Superior Web and Social Experience Store Excellence
  29. 29. 29 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Why SAP? Comprehensive solutions for in-store merchandising and inventory management, store employee mobile access, point of sale, POS data transfer, and workforce scheduling help retailers achieve operational efficiencies and store excellence. Leverage technology such as business analytics, in-memory computing, and mobile, which integrate with company-wide systems. Help ensure the right products are available at the right price and right time by managing the inventory and on-shelf availability and offering services such as online purchase and pickup in the store. Delight customers with a fast checkout process, and enable them to view their points balance and place orders on the shop floor. Streamline the workforce by controlling and reallocating resources and reducing labor costs – increasing employee productivity and sales. Combat fraud by identifying high-risk transactions and behaviors with the automated store auditing tool. Implement sales auditing functionality to segment data and offer the necessary level of control and compliance. Executive Summary Solution Overview Contact Us In-Store Merchandise Solution Overview Point of Sale Store Employee Mobile Access Workforce Scheduling Sales Data Capture and Audit Why SAP? Store Excellence
  30. 30. 30 / 31 © 2013 SAP AG or an SAP affiliate company. All rights reserved. Executive Summary Solution Overview Contact Us Benchmark Your Performance Position your organization for dominance in this new economy with the business performance benchmarking program from SAP – available free to SAP customers and select prospects. The SAP benchmarking program has helped more than 3,000 organizations assess their strengths, uncover areas for improvement, and identify best practices and IT strategies that generate clear, tangible value – not someday, but today. Go Live in Weeks Here’s the fastest way to run your business better: our rapid-deployment solutions. In one package, you get everything you need to be up and running quickly – including preconfigured software and implementation services – in just weeks. With a defined scope and predictable costs, there are no surprises. Join Your Community of Practices Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work. It lets members help one another solve problems, learn, and invent new ways to get things done – faster. Find out how to connect with people, content, and resources. Find Out More About How Your Organization Can Become Best-Run Visit valuemanagement.sap.com >> Visit sap.com/solutions/rds >> Visit scn.sap.com >>
  31. 31. Solution in Detail © 2013 SAP AG or an SAP affiliate company. All rights reserved. Retail Executive Summary Solution Overview Contact Us © 2013 SAP AG or an SAP affiliate company. All rights reserved. CMP 23607 (13/04) Go for a test-drive. Visit us online at www.sap.com/retail. Also, visit us on our community pages to find out more: SAP Community Network: http://scn.sap.com/community/retail http://wiki.sdn.sap.com/wiki/display/retail/IS-Retail Facebook: www.facebook.com/pages/SAP-Retail /82783264322 Twitter: https://twitter.com/SAP_Retail LinkedIn: www.linkedin.com/groups/SAP-Retail-4022601 YouTube: www.youtube.com/user/SAP4Retail
  32. 32. © 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

×