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From Reactive to Proactive City Driving trust through transparency and fair use of AI


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Presentation given by Mikko Rusama, City of Helsinki, at Open & Agile Smart Cities' annual Connected Smart Cities & Communities Conference 2020 on 23 January in Brussels, Belgium

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From Reactive to Proactive City Driving trust through transparency and fair use of AI

  1. 1. 27.1.2020 Etunimi Sukunimi 1 From Reactive to Proactive City Driving trust through transparency and fair use of AI Mikko Rusama, Chief Digital Officer, City of Helsinki Chairman of the Board, Forum Virium Helsinki Brussels January 2020
  2. 2. Palvelut Palvelut 24/7 Services Proactively Persona- lised User-friendly Securely Right time The Most Functional City in the World that Makes the Best Use of Digitalisation Hypothesis, citizens needs are: 1. Convenience, proactive and personalised services - information and services provided with a minimal effort 2. 24/7 self-services— get help anytime with any device 3. Automation – “no service” is in most case the best service. Save time. 4. Trust based on fair of use of data and AI and implementing MyData principles
  3. 3. We have a huge service portfolio and a lot of data on our customers – matching problem? 3 City Services > 500-700 Residents Own employees Visitors Companies Matching with a help of AI
  4. 4. Hi, your child, Elsa Rusama (born 10/2011) is at the right age of starting school this August. We have reserved a school placement for Elsa at the Lauttasaari Elementary School (Myllykalliontie 3, Helsinki), which is closest to your home. The school starts on 5 August 2020. Please text “A” if you accept the placement, or “B” if you do not accept the placement. Regards, Helsinki Education Unit
  5. 5. Preschool place with one SMS message in Helsinki •Pilot started Jan 2020 on two regions •Target group 1058 families •Response rate 88,66% •Acceptance rate 84,6% (895/1058) 5
  6. 6. From reactive to preventive health care - proactive health check •Analyse patients’ health care data to identify care gap > identify patients with biggest health risks •Doctors to call-in patients with most need 6 10% of people generate 80% of the social and health care costs “Identifying and treating these people well in advance would be beneficial for the state economy” (HS 15.3.2019)
  7. 7. Proactive City •Detect (health) risks earlier •Save lives •Improve quality of life •Save time, money and energy 7
  8. 8. DO PEOPLE TRUST US TO USE THEIR DATA AND AI FOR THEIR BENEFIT? Without trust there is no use for AI
  9. 9. Data and AI Ethics is a new Area for the City Leadership oMore things, data and computing power, applications and use cases that utilise data and AI oMore and more of decisions will be made or informed by machines Advanced AI is able to process data from multiple sources to ‘learn’ and propose solutions to more complex problems. oAI will be developed, tried and tested in the cities – the use of technology in public services should operate under the same principles of accountability, transparency and citizens’ rights and safety - like any other work 9
  10. 10. Key initiatives together with partners qDefine principles for the ethical use of data and AI qImplement MyData capabilities, MIM for Personal Data Management qData sharing agreement platform, manage triplet: data-purpose-legal bases qMyData workshop in Helsinki 5 Feb 2020 qMetadata model and open technology registry – increase transparency and explain how we use algorithms qProcurement standards - make sure we know what we procure qIncrease understanding qElements of AI MOOC made available in all EU languages qEthics of AI MOOC – with Helsinki University 10
  11. 11. Build trust: empower individuals by improving their right to self- determination regarding their personal data (MyData Global) 11
  12. 12. MIM for Personal Data Management in line with MyData principles 1. A citizen profile or account to which we can attach personal digital identities 2. Manage data sharing agreements: data, purpose, and legal basis for processing 3. The standard should only define the APIs that each data operator then implement 4. A shared data model or a way to map distinct models to each other MyData stack
  13. 13. Metadata model defines necessary information public authorities should make available for citizens in the context of their algorithm use Synthetizes the legal, the ethical, the technical, and citizen information usability 0. Overview Name Public authority Contact information (accountable person) Purpose & process Public administrative task Input dataset name Input dataset description System output Contains personal data Contains sensitive personal data Contains automated decision making Audits & certificates Privacy policy 1. Purpose & Impact Purpose & process System output Targeted users Intended impacts 2. Accountability Public authority Contact information (accountable person) External suppliers Signatures 7. Human Operator Involvement Human operator role Required user capabilities & skills Practices for training human operators 8. Privacy & Citizen Rights Privacy policy Data protection impact assessments (DPIA) Description on end user indication of AI interaction End user means to practice GDPR related rights End user means to get explanation on a specific decision End user means to get more information on system 3. Risks & Oversight Risks & mitigation Oversight & redress mechanisms Audits & certificates 4. Input Datasets Name Description Legal basis Metadata Provenance Schema Preprosessing Statistics 5. System Behavior Information & system governance Model & performance Output data 6. Non-Discrimination & Fairness Use of protected basis of discrimination (or proxies) Definition of bias & fairness and accepted boundaries Reporting of bias test results Accessibility & means for promoting the realization of equality Link to online material: Algorithmic Transparency for Citizens – Metadata Model 1.0
  14. 14. Providing algorithmic transparency for citizens Case example from the pilot with Saidot Illustrative example with the help of shared metadata model and design guidelines
  15. 15. 1 5 Thank you! Mikko Rusama Chief Digital Officer, City of Helsinki Chairman of the Board, Forum Virium Helsinki Twitter: @mikkohr Blog: Podcast in Finnish: Maailman toimivin podcast