TRANSCENDINGKNOWLEDGE MANAGEMENT;KM IN HOSPITALITY SECTOR STRATEGIC HUMAN RESOURCE MANAGEMENT HRM 537 PREPARED BY NUR AMIRAH AIDURA BINTI TAMAM PREPARED FOR MADAM NOOR AZZURA BINTI MOHAMED DATE 20TH NOVEMBER 2012
HOW KM IN HOSPITALITY SECTOR WHAT IS WHAT THE HR ROLE KNOWLEDGE IN KNOWLEDGEMANAGEMENT? MANAGEMENT RELATIONSHIP
WHAT IS KNOWLEDGEKNOWLEDGE (One of the Human Capital)MANAGEMENT MY DEAR [Intellectual Capital] FRIENDS? KNOWLEDGE MANAGEMENT Connecting people to people and people to information To identifying, capturing, retrieving, sharing, and evaluating an enterprise’s information assets. DATA INFORMATION KNOWLEDGE
VALUES OF KNOWLEDGE MANAGEMENT USE OF KNOWLEDGE AND HOW IT HAS BEEN MANAGED BY ORG. EVALUATION OF KNOWLEDGE WHICH MEANS (INFORMATION CAPTURE OVER THE YEARS CONTAIN EXPERIENCEAND POSSIBILY NEW DATA WHICHHAS TO BE CATEGORIZED INTO ITS RESPECTIVE GROUP.
IMPACT OF KNOWLEDGE MANAGEMENT? FRIENDS, KM HELPS THE ORGANIZATION GROW CREATE GREATER TO:ECONOMIES VALUE IMPROVE SEE THEORGANIZATIONAL EFFECTIVENESS OPPORTUNITIES AND RETURNS & EXPLOIT THEM
KNOWLEDGE MANAGEMENT IN PRACTICE Exist in the mechanism of sharing &techniques. Computers as part of this mechanism Competitive strengths & weaknesses were aspect of practical knowledge and it evolved to competence based strategies. Emerging Knowledge Economy Management should know what competencies were available and what competencies were needed to implement
THE HR ROLE IN KNOWLEDGE MANAGEMENT FOCUS ON STRENGTHENING COLLABORATIVE TEAM EFFORT TO LEVERAGE COLLECTIVE KNOWLEDGE OF THE ORGANIZATION. HRM SHOULD ALSO CREATE THE "ULTIMATE EMPLOYEE EXPERIENCE.“ORGANIZATIONS MUST BUILD EMPLOYEESKILLS, COMPETENCIES, AND CAREERS, CREATING "BENCH STRENGTH." HRM MUST INTEGRATE EFFECTIVEKNOWLEDGE SHARING AND USAGE INTO DAILY LIFE.
OK MY DEAR HOSPITALITY SECTOR FRIENDS, I Hospitality has always been WANT TO TALK about moving business practices ABOUT KNOWLEDGE towards customer centricity. MANAGEMENT (pleasing customer, adding valueIN HOSPITALITY to purchasing power of each customer/consumer) Knowledge management within the hospitality context is traversed in areas where it is able to support experts who build on natural talent and contribute towards the tourism and hospitality sector more productively
MANAGING KNOWLEDGE TRANSFER IN HOSPITALITY FACILITATING USE FACEBOOK LEARNING RATHER CREATES BETTER THAN TEACHING RESULT FUTUR EINTEGRATION AMONG WORK ALONGSIDENETWORK WITHIN THE YOUNGER INTERNS HOSPITALITY FROM OTHERS PART INDUSTRY OF THE WORLD