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Commitment and
time usage –
Reaching out online to youngsters and seeing how
they see Online Outreach Youth Work
Hong Kong...
Workshop Schedule
Introduction
I. Online Outreach Youth Work what?
II. Reaching out – 4 groups who react
III. Reflection a...
Introduction
- Community educator since december 2009
- Thesis: Outreach Youth Work in Russian Karelia
- Social media educ...
Nuorten Palvelu ry briefly
(Youth Service Association)
- Finnish nationwide politically and religiously
independent youth ...
Working in new arenas of
youth
Our root and core: To work where the youngsters
really are
- Outreach approach to find abou...
II. Online Outreach Youth Work
what?
Online Outreach Youth Work
• Funded by Finnish Ministry of Education and Culture
• Started august 2010
• Based on a finnis...
Online Outreach Youth Work
• Targeted for young people aged 15-25 years old who are
in need of a trustworthy adult in thei...
Values of
Online Outreach Youth Work
Voluntary
Confidelity
Equality
Interaction
Respect for difference
ONLINE where needed
II. Reaching out – 4 groups who react
Pop ups
- Exploring the
service
Heavy weights
- Needing long time
support
Light weights
- Searching answers
to a certain p...
Pop Ups
Commitment low, time use high
Social orientated visitors:
- Exploring and testing Online Outreach Youth Work
out
-...
Chatters
Commitment high, time use low
Company orientated:
- In need of a friend or an adult who listens, lonely
youngster...
Light weights
Commitment low, time use low
Problem orientated:
- Randomly active youngsters who vanish to show up
again
- ...
Heavy cases
Commitment high, time use high
Support orientated:
- ”Process youngsters”- connection can last even for years
...
III. Reflection and discussion
Strenghts
• Anonymity
• Easy to acces -> web connection is considered
to be a human right
• Low treshold work possible – c...
?”Usually I feel being understood (in web based
conversasion). I can see answers coming more
quickly and the message is mo...
Commitment and
time usage –
Reaching out online to youngsters and seeing how they see Online Outreach Youth Work
THANK YOU...
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Outreach Online Youth Work - Etsivä Nettityö

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Outreach Online Youth Work - Etsivä Nettityö

  1. 1. Commitment and time usage – Reaching out online to youngsters and seeing how they see Online Outreach Youth Work Hong Kong 3.12.2015 International Conference on Outreach Work Helmi Korhonen, youth agent
  2. 2. Workshop Schedule Introduction I. Online Outreach Youth Work what? II. Reaching out – 4 groups who react III. Reflection and discussion
  3. 3. Introduction - Community educator since december 2009 - Thesis: Outreach Youth Work in Russian Karelia - Social media educator since january 2010 - Online youth work and social media studies project worker (North Karelia College Niittylahti) - Social media marketing and communication (Union of Rural Education and Culture) - Youth agent since december 2011 - Online Outreach Youth Work, social media development and communications, social media lecturing for youngsters and workers, preventive substance abuse work etc.
  4. 4. Nuorten Palvelu ry briefly (Youth Service Association) - Finnish nationwide politically and religiously independent youth work organization - Nuorten Palvelu ry has been pioneering on developing the outreaching street youth work in Finland, which guides the operations of the organization - Founded 1969 to help the youth who need extra support
  5. 5. Working in new arenas of youth Our root and core: To work where the youngsters really are - Outreach approach to find about youth cultures (new phenomenons of hanging and chilling) - New arenas of youth work (e.g. ABC service stations, shopping centers, Ruka and Ylläs ski resorts, outreach work online) - Intermediatative role (youngster, security officer, cashier, janitor, school, parent, municipality, youth worker …)
  6. 6. II. Online Outreach Youth Work what?
  7. 7. Online Outreach Youth Work • Funded by Finnish Ministry of Education and Culture • Started august 2010 • Based on a finnish outreach youth work method -> converted into online based work • 2 part time workers + extra help from youth agent and other organization members Online: Sunday, Monday & Tuesday 20.00-23.30
  8. 8. Online Outreach Youth Work • Targeted for young people aged 15-25 years old who are in need of a trustworthy adult in their lives • Working on the terms of youngsters (e.g. having the right to choose if they want to have the contact or what topics they are willing to speak about) • Aimed to case management and helping young people to understand their own feelings • Problems connected are usually bullying, loneliness, anxiety, sexual abuse and different feelings of inadequacy
  9. 9. Values of Online Outreach Youth Work Voluntary Confidelity Equality Interaction Respect for difference
  10. 10. ONLINE where needed
  11. 11. II. Reaching out – 4 groups who react
  12. 12. Pop ups - Exploring the service Heavy weights - Needing long time support Light weights - Searching answers to a certain problem Chatters - Lonely youngsters longing for friendship Time spent in the service Main target groups Need of a support
  13. 13. Pop Ups Commitment low, time use high Social orientated visitors: - Exploring and testing Online Outreach Youth Work out - Might visit service only one time - Say they will come back if in need - Messengers – will lead their friends to the service ”What is this place?” ”I don’t have any problems.” ”Just chilling.” ”Trololoo” ”Rick rolled”
  14. 14. Chatters Commitment high, time use low Company orientated: - In need of a friend or an adult who listens, lonely youngsters seeking social company - Regural visitors in service - Need of support is little because usually they don’t have any spesific need of a case management ”Nothing special, just wanted to come and say hi. So hi!” ”Of course I have a problem! It is that … uhm … ””What kind of music do you listen to?” ”You like movies?”
  15. 15. Light weights Commitment low, time use low Problem orientated: - Randomly active youngsters who vanish to show up again - Come to service spesific question, problem or life situation in mind - Are seeking answers or reflection, confirmation for their own decision from an adult ”My boyfriend just dumped me.” ”I was drunk and then I got raped. What should I do?” ”I like girls panties, am I gay?” ”Can’t get sleep. I’m exhausted. It started when … ”
  16. 16. Heavy cases Commitment high, time use high Support orientated: - ”Process youngsters”- connection can last even for years being active - Needing long term support, usually in many ways problematic life situations - Case management targeted to elaborate long term traumas, mental disorders, anxiety and overall coping • Usually are part of a social welfare net and getting many services – still feeling need of an extra support ”My dad raped me again and again. Can’t speak about …” ”Well it’s easy, I just don’t eat. Never.” ”I am cutting myself. Again. I wanna die!”
  17. 17. III. Reflection and discussion
  18. 18. Strenghts • Anonymity • Easy to acces -> web connection is considered to be a human right • Low treshold work possible – customer doesn’t need to think how worker reacts • Gives reaction time for the worker before answering • Advertising and telling about us to others is strong Weaknesses • Trolling, lying easy • Customers can disappear whenever • Can waste human resources – never know if there is customers online • Customer can get dependent – risk of encouraging web addiction • Not easy to predict customers or rush hours Opportunities • New tools and possibilties to reach out (e.g Steam, Periscope) • When choosing tools correctly – can reach whole new target groups • Low cost work – free tools, only working hours cost • Gamification -> Can we glue together outreach work and games? Threats • Will cyberreality kill anonymouslysness? Web 3.0 • How to hit the target group • Workers get stuck to tools – to prevent this have to be curios and innovative • Using internet mobile -> Not always the easiest way for the worker (WhatsApp, KikMessenger)
  19. 19. ?”Usually I feel being understood (in web based conversasion). I can see answers coming more quickly and the message is more clear.” ”I feel I am able to express myself and my feelings in web pretty freely, when I speak with OOYW-worker I know they will understand me and they don’t judge me or underrate my feelings.” ” It is easier for me to tell about it via internet in a private message. I want to have confidence to my ponderings so I would feel like I am being understood.”
  20. 20. Commitment and time usage – Reaching out online to youngsters and seeing how they see Online Outreach Youth Work THANK YOU Helmi Korhonen, youth agent Nuorten Palvelu ry, Youth Service Association Finland Online Outreach Youth Work helmi.korhonen@nuortenpalvelu.fi Twitter: @rakshuFI (personal) / @etsivanettityo (OOYW)

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