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Why the Internet of Things needs AI & interoperability to succeed

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Gartner predicts 5.5 million new ‘things’ will be connected everyday this year. The challenge: non-intuitive interfaces, disconnected systems, and incompatible APIs mean we’ve not yet been able to unleash the greatest potential of this IoT-connected devices ecosystem. That’s why we need to innovate with interoperability in mind.

Published in: Internet

Why the Internet of Things needs AI & interoperability to succeed

  1. 1. © 2017 Nuance Communications, Inc. All rights reserved. Why IoT needs artificial intelligence and interoperability to succeed
  2. 2. © 2017 Nuance Communications, Inc. All rights reserved. 2 IoT arrived faster than anticipated. 2003 5.5 million new things connected every day this year 26 billion connected devices by 2020 2016 0.08connected devices per person 3.64connected devices per person and GartnerSource: CISCO IBSG, globalwebindex,
  3. 3. © 2017 Nuance Communications, Inc. All rights reserved. 3 “Devices” can mean a lot of “things” Security systems… …all becoming connected to the cloud. Cars… Airplanes… Fitness bands… TVs…
  4. 4. © 2017 Nuance Communications, Inc. All rights reserved. 4 Once all devices become connected, technology becomes easier, faster – life altering.
  5. 5. © 2017 Nuance Communications, Inc. All rights reserved. 5 But is being “connected” enough?
  6. 6. © 2017 Nuance Communications, Inc. All rights reserved. 6 We need an IoT that is intelligent and interoperable – meaning, all of these “things” need to work together.
  7. 7. © 2017 Nuance Communications, Inc. All rights reserved. 7 But first things first…
  8. 8. © 2017 Nuance Communications, Inc. All rights reserved. 8 We need to engage with these systems in an intuitive way – a well-designed voice interface.
  9. 9. © 2017 Nuance Communications, Inc. All rights reserved. 9 Because within this conversation between man and machine is where the intelligence emerges.
  10. 10. © 2017 Nuance Communications, Inc. All rights reserved. 10 Voice makes it possible to clearly express your needs and wishes, allowing you to tap into and unleash IoT intelligence. I’m travelling over the holidays, so make sure it looks like someone is still home at night. Ok, I’ll turn on the lights at night.
  11. 11. © 2017 Nuance Communications, Inc. All rights reserved. 11 The easier IoT systems are to use, the more we’ll use them – and the more we use them – the more intelligent they become. IoT use and improvement
  12. 12. © 2017 Nuance Communications, Inc. All rights reserved. 12 Consider the hundreds of services and media the IoT provides access to in the cloud… 92%of everything we do will be in the cloud by 2020 That’s a lot of data to learn from. Music Streaming Dining Reservations Banking Temperature Control Source: CISCO
  13. 13. © 2017 Nuance Communications, Inc. All rights reserved. 13 6 billionconnected “things” will be actively requesting support from AI platforms by 2018 Source: Gartner
  14. 14. © 2017 Nuance Communications, Inc. All rights reserved. 14 To make our systems and devices smarter, IoT systems require AI to be applied to the vast amounts of data generated every day.
  15. 15. © 2017 Nuance Communications, Inc. All rights reserved. 15 So now we’re connected, conversational, and intelligent – IoT success, yes?
  16. 16. © 2017 Nuance Communications, Inc. All rights reserved. 16 So now we’re connected, conversational, and intelligent – IoT success, yes? Almost.
  17. 17. © 2017 Nuance Communications, Inc. All rights reserved. 17 A truly intelligent IoT ecosystem is one that works in harmony – an orchestra of devices and systems engaging one another to deliver powerful experiences.
  18. 18. © 2017 Nuance Communications, Inc. All rights reserved. 18 Our intelligent systems can sometimes be introverts – they don’t always talk to each other, and they lack interoperability.
  19. 19. © 2017 Nuance Communications, Inc. All rights reserved. 19 Without interoperability, 40%of the potential benefits cannot be realized. Source: McKinsey Global Institute
  20. 20. © 2017 Nuance Communications, Inc. All rights reserved. 20 So why isn’t everything interoperable?
  21. 21. © 2017 Nuance Communications, Inc. All rights reserved. 21 Incompatible APIs… Devices, cars, and applications tied to disparate systems… + = These things stand in the way of an interoperable IoT.
  22. 22. © 2017 Nuance Communications, Inc. All rights reserved. 22 And not all operating systems want to be friends – there’s branding and lots of valuable data at stake… not everyone wants to share.
  23. 23. © 2017 Nuance Communications, Inc. All rights reserved. 23 Tech “giants” have no incentive to create interoperability. Each company is competing to promote their own proprietary system. Source: Altimeter
  24. 24. © 2017 Nuance Communications, Inc. All rights reserved. 24 But sharing is caring when it comes to IoT.
  25. 25. © 2017 Nuance Communications, Inc. All rights reserved. 25 The blend of artificial intelligence and interoperability will drive the IoT ecosystem forward in such a way that it will almost become invisible to our day to day.
  26. 26. © 2017 Nuance Communications, Inc. All rights reserved. 26 The most heavily used IoT programs are ones that make home life easier, more distinctive, and more pleasant. Source: Harvard Business Review
  27. 27. © 2017 Nuance Communications, Inc. All rights reserved. 27 Turn up the heat. For example: If you’d like to adjust the temperature while watching TV in your living room, the conversational assistant in your smart home will know to direct that request to your smart thermostat.
  28. 28. © 2017 Nuance Communications, Inc. All rights reserved. 28 If you’re in your car and you want to check your bank balance, your personalized automotive assistant knows to direct that to your virtual banking assistant. What’s my balance?
  29. 29. © 2017 Nuance Communications, Inc. All rights reserved. 29 The good news is that there are platforms and neutral parties emerging to connect the many elements of the IoT.
  30. 30. © 2017 Nuance Communications, Inc. All rights reserved. 30 Greenwave integrates technology from Nuance to connect devices and systems across consumer, industrial, and e-commerce market segments.
  31. 31. © 2017 Nuance Communications, Inc. All rights reserved. 31 And there are other consortiums, alliances, and partnerships driving forward IoT interoperability. Source: TechBeacon
  32. 32. © 2017 Nuance Communications, Inc. All rights reserved. 32 Highly specialized interoperable systems for the car are also emerging, given that 250 million cars will be connected to the internet by 2020. Source: Gartner
  33. 33. © 2017 Nuance Communications, Inc. All rights reserved. 33 Intelligent automotive assistants engage drivers using data in the car, from the driver, and from third-party sources.
  34. 34. © 2017 Nuance Communications, Inc. All rights reserved. 34 These in-car systems can access content and services beyond the dashboard, communicating with home systems. Record the Patriots game.
  35. 35. © 2017 Nuance Communications, Inc. All rights reserved. 35 If it can’t complete the task itself, it will direct to another device or agent that does know how to complete the task successfully. Sure, I’ll let your home assistant know. Record the Patriots game.
  36. 36. © 2017 Nuance Communications, Inc. All rights reserved. 36 So, being connected is only one piece of the bigger IoT puzzle…
  37. 37. © 2017 Nuance Communications, Inc. All rights reserved. 37 To be successful, the IoT needs to be intelligent, interoperable, and intuitive.
  38. 38. © 2017 Nuance Communications, Inc. All rights reserved. 38 The more intelligent and interoperable things are, the more intuitive they become… …and the more we use them, the more they learn, the more intelligent they become.

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