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BizMisconnect: Providing intelligent self-service to customers at a loss

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Missed connections can haunt you. The ‘if only’ possibilities you return to again and again. Romantic connections aren’t the only opportunities that get missed – consumers suffer disconnects in their business relationships every day – bills that don’t get paid, answers that can’t be found, important appointments that are missed. What happens when businesses miss connections with their customers? See how NYC 311 made a difference by connecting consumers to the information they need: http://bit.ly/1DfUz4q

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BizMisconnect: Providing intelligent self-service to customers at a loss

  1. 1. he #BizMisconnect You lose your laptop right before a big sales meeting. What’s next? . NUANCE You don’t know who to call to get your laptop back. You know who to call to get your laptop back. You ad lib the presentation. You lose. :1; O O O 2 0 5) O 0 0 at Your pitch You win. is perfect. Learn more at bit. |y/ BizMis1
  2. 2. #BizMisconnect You lose your You don’t laptop right know who to before a big call to get your You ad lib the sales meeting. laptop back. presentation‘. You lose. I 4- ‘oal: |o ow: H ‘I- ", .@NuANucE Learn more at bit. lly/ BizMls1
  3. 3. #BizMisconnect You lose your laptop right You know who before a big to call to get your Your pitch is sales meeting. laptop back. perfect. You win. ‘lg ' ' TAXI . ‘. _NUANCE Learn more at bit. |y/ BizMis1

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