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BizMisconnect: Connected conversations help avoid call center frustration

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Have you ever responded to a message from a business – an action they’ve requested – only to reach someone who has no idea why you’re calling? As a customer, it’s frustrating. As a business it’s costly – impacting both the bottom line and customer satisfaction. Today, consumers expect their time to be valued and demand effortless, intuitive experiences. But what happens when communication silos get in the way? Explore a common pitfall that leaves travelers frustrated and discover how businesses could avoid it with a connected conversation: http://bit.ly/BizMis4

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BizMisconnect: Connected conversations help avoid call center frustration

  1. 1. #BizMisconnect You’re waiting to board and receive a text that your f| ight’s been cancelled. You call to rebook, the phone system doesn’t understand you and the agent has no idea the flight was cancelled. You spend an hour explaining and miss the only other flight home. E. _NUANCE Now you’re sleeping at the airport and Thanksgiving dinner is a burger from the food court. Learn more at bit. |y/ BizMis4
  2. 2. #BizMisconnect You’re waiting to You call to rebook and the The system knows why You make it board and receive a system greets you, “Hello, you are calling and you just in time for text that your f| ight’s Jim. Are you calling about easily snag the last seat Thanksgiving been cancelled. your cancelled flight? ” on the next flight out. dinner. -I, E“’o I ‘Y9 O flail: ll . ‘. _NUANCE Learn more at bit. |y/ BizMis4
  3. 3. Avoid call center frustration. Connect your inbound conversations with your outbound outreach for a consistent customer experience. Learn more at bit. |y/ BizMis4 #BizMisconnect '. _NuANcE

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