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  1. 1. Presentation Presentation from the 2009 World Water Week in Stockholm ©The Author(s), all rights reserved
  2. 2. Guidelines for crisis management in water utilities Preliminary new work item WG 07- ISO/TC 224 that was created by a resolution of TC224 in Nov. 2007 in Tokyo Japan.
  3. 3. Guidelines for crisis management in water utilities Coconvenors: Thomas Zenz- Germany Jacobo Sack – Israel Secretariat: SII (Standards Institute of Israel)
  4. 4. Guidelines for crisis management in water utilities Crisis: •Natural disasters (earthquakes, floods, etc.) •Operational Mishaps •Intentional attacks
  5. 5. Guidelines for crisis management in water utilities Expert committee -WG 07 consists of: • 45 appointed experts from 13 countries • About 20 experts participate in the meetings.
  6. 6. Guidelines for crisis management in water utilities Meetings - WG 07 has held 3 meetings: • The 1st meeting was hosted by Israel on 17-19 June 2008. • The 2nd meeting was hosted by U.K on 17-19 November 2008. • The 3rd meeting was hosted by Canada on 25- 28 May 2009 • A meeting of the coconvenors and Dominique Olivier, was hosted by Israel on April 27-28
  7. 7. Guidelines for crisis management in water utilities Stages of Water utilities Crisis 1 Preparedness 2 Response 3 Rehabilitation 4 Assessment (Lessons learned)
  8. 8. Guidelines for crisis management in water utilities Table of Contents Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 General (PDCA) 4.1 The plan-do-check-act (PDCA) approach 4.2 Levels of service
  9. 9. Guidelines for crisis management in water utilities 5. Preparedness. 5.1 Policy - Establishing the program 5.2 Preparation of crisis management plan 5.2.1 General 5.2.2 Establishing the context (legal, economic, environmental and other requirements) 5.2.3 Risk assessment 5.2.3.1 Process for assessment 5.3.3.2 Risk treatment 5.3.3.3 Risk assessment during response and recovery
  10. 10. Guidelines for crisis management in water utilities 5.2.4 Crisis preparedness (hardening of components, laboratories, field test kits, sampling teams, alternative water supplies and peripherals, communications granting of privilege, PR, training and exercises) 5.2.5 Definition of situations triggering a crisis and of crisis levels, 5.2.6 Monitoring of the water utility systems 5.2.7 Resources, roles, responsibility and authority 5.2.8 Building and imbedding IPOCM in the water utility's culture 5.2.9 Competence, training and awareness 5.2.10 documentation
  11. 11. Guidelines for crisis management in water utilities 5.3 Structural organization to respond to crisis situations 5.3.1 General 5.3.2 Tasks and structure of crisis team(s) (headquarters and field levels) 5.4 Situations triggering a crisis and crisis level determination 5.4.1 Situations triggering a crisis Sequence of crisis management phases 5.4.2 Crisis levels determination
  12. 12. Guidelines for crisis management in water utilities 6 Response 6.1Process organization - implementation and operation 6.1.1 General 6.1.2 Activating the crisis management team 6.1.3 Work of the crisis management team 6.1.3.1 Activating the crisis management team 6.1.3.2 Situation ascertainment 6.1.3.3 Situation assessment 6.1.3.4 Decision-making 6.1.3.5 Implementation of decisions and issuing of orders 6.1.3.6 Supervision and operational control 6.1.3.7 Inactivation of work of the crisis management team 6.2Documentation 6.3Cooperation between water utilities and others in the event of a crisis
  13. 13. Guidelines for crisis management in water utilities 7 Recovery to normal operation 7.1 General 7.2 Recovery planning 7.3 Repairing the damage 7.4 Drainage, cleaning and disinfecting 7.5 Water quality verification 7.6 Assessments during recovery stage
  14. 14. Guidelines for crisis management in water utilities 8 Performance assessment 8.1 System evaluation 8.2 Performance measurement and monitoring 8.3 Testing and exercises 8.4 Corrective and preventive action 8.5 Maintenance 8.6 Internal audits and self assessment
  15. 15. Guidelines for crisis management in water utilities 9.Management review
  16. 16. Guidelines for crisis management in water utilities • Text short and clear- “grippy”.” • Annexes: explanatory and with examples. • Graphics use.
  17. 17. Guidelines for crisis management in water utilities Future meetings: • The 4th meeting will be held in Japan on 26-28 October 2009. • The 5th meeting will be held in Buenos Aires Argentina on 22-24 March 2010, together with a meeting of the TC224 working group convenors.
  18. 18. Guidelines for crisis management in water utilities WG7 members -suggested that it would be useful to establish contacts with WHO and CEN TC165 for collaboration and information exchanges with these organizations and with other possible relevant organizations.
  19. 19. Guidelines for crisis management in water utilities NWIP and draft document to be presented to TC/224 in its next meeting during 20011 To be published as an official ISO guideline by the year 2012 or 2013 (Hopefully)

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