by Sandra Carson newwindow


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by Sandra Carson newwindow

  1. 1. <ul><li>The Sysco Commitment </li></ul>Maintaining Vital Services Sandra G. Carson VP Safety & Crisis Management
  2. 2. About Sysco Corporation <ul><li>Fortune 100 company; headquartered in Houston, Texas </li></ul><ul><li>Over $38 billion in sales in 2008 </li></ul><ul><li>North America’s leading marketer and distributor to the foodservice industry </li></ul><ul><li>Over 50,000 employees in North America </li></ul><ul><li>Over 170 locations in the U.S. and Canada </li></ul><ul><li>Largest privately owned truck fleet in U.S. (over 9,000) </li></ul>
  3. 3. About Sysco Corporation <ul><li>Distribute food/kindred products to over 400,000 customers: </li></ul><ul><li>where meals are prepared away from home </li></ul><ul><li>restaurants, hospitals, nursing homes, schools, sports venues </li></ul><ul><li>include Red Cross, FEMA </li></ul>
  4. 4. Sysco’s Supply Chain (Farm to Fork) <ul><li>Farm </li></ul><ul><li>Transportation to processer* </li></ul><ul><li>Processer or Manufacturer </li></ul><ul><li>Inbound transportation to Sysco* </li></ul><ul><li>Sysco warehousing & regional distribution centers </li></ul><ul><li>Sysco transportation-outbound to customers* </li></ul><ul><li>Customers </li></ul><ul><ul><li>Delivery to end user* </li></ul></ul><ul><ul><li>*Delivery Systems: Ground (Truck & Rail) and Air </li></ul></ul>
  5. 5. Core Responsibilities (moral and ethical) <ul><li>Protection of our most valuable assets </li></ul><ul><li>People </li></ul><ul><li>Reputation/Brand </li></ul><ul><ul><li>Safety of the general public, quality of products </li></ul></ul><ul><li>Finances </li></ul><ul><ul><li>Access to cash, facilities, equipment, inventory </li></ul></ul><ul><li>Mission of Helping our Customers Succeed </li></ul><ul><li>Social Responsibility </li></ul>
  6. 6. Core Responsibilities (regulatory compliance) <ul><li>National Response Framework </li></ul><ul><li>National Infrastructure Protection Plan </li></ul><ul><li>National Incident Management System </li></ul><ul><li>Title lX-Private Sector Preparedness Act </li></ul><ul><li>NFPA 1600-National Preparedness Standard </li></ul><ul><li>Sysco is a Critical Infrastructure/Key Resource </li></ul><ul><li>We have customers that are Critical Infrastructure </li></ul>
  7. 7. <ul><li>“ During the next five years, 83 percent of companies will face a crisis that, …as a result of the way it was managed…, will negatively impact share price between 20 and 30 percent.” </li></ul><ul><li>Oxford Metrica </li></ul>
  8. 9. Sysco Crisis Management <ul><li>The strategic process that helps senior leadership prepare for, prevent, manage, mitigate and recover from issues and adverse events that threaten our people, value, brand, finances, operations, business objectives and of course, reputation. </li></ul>
  9. 10. Components* <ul><li>Emergency Preparedness Plan (site level) </li></ul><ul><ul><li>Prevention, preparedness, response, mitigation and recovery </li></ul></ul><ul><li>Incident Command Structure </li></ul><ul><li>Corporate level Crisis Management Support: </li></ul><ul><ul><li>Tactical </li></ul></ul><ul><ul><li>Strategic </li></ul></ul><ul><li>Ongoing enterprise-wide risk identification, education, auditing, testing and improvement </li></ul><ul><li>*A differentiator/competitive advantage </li></ul>
  10. 11. Crisis Management <ul><li>Identifies issues , risks and vulnerabilities </li></ul><ul><li>Provides a roadmap to manage a crisis </li></ul><ul><li>Guides decision making at all levels of the organization </li></ul><ul><li>Orchestrates and aligns all related incident response plans </li></ul><ul><li>Instills confidence in stakeholders and protects the brand </li></ul>
  11. 12. Other Benefits <ul><li>Increases revenue by improving operating efficiencies </li></ul><ul><li>Reduces ineffective processes </li></ul><ul><li>Breaks down silos </li></ul><ul><li>Capitalizes on market share over competitors who cannot respond/recover as quickly </li></ul><ul><li>Gets us ahead of regulatory requirements </li></ul>
  12. 13. The Big Picture-Strategic Crisis Management <ul><li>Natural disasters </li></ul><ul><li>Business continuity </li></ul><ul><li>Product recall </li></ul><ul><li>Supply chain disruption </li></ul><ul><li>Disaster recovery </li></ul><ul><li>Terrorism </li></ul><ul><li>Workplace violence </li></ul><ul><li>Shareholder concerns </li></ul><ul><li>Humanitarian response </li></ul>
  13. 14. Addressing Issues Before the Event <ul><li>Multiple alternative ways to address failure in infrastructure </li></ul><ul><ul><li>Communication, power, diesel/gas, water </li></ul></ul><ul><li>Communicate 360° (employees/suppliers/inbound trans/customers) </li></ul><ul><ul><li>Plans and expectations </li></ul></ul><ul><li>Work with partners to improve their preparedness </li></ul><ul><ul><li>Suppliers/Manufacturers, in-bound transportation and customers </li></ul></ul><ul><li>Develop/deepen partnerships with public sector </li></ul>
  14. 15. Addressing Issues Before the Event <ul><li>Plan, Plan and Plan more; be prepared to execute and DO IT! </li></ul><ul><li>“ Over”-Communicate </li></ul><ul><li>Regularly exercise your plans </li></ul><ul><ul><li>Table-tops </li></ul></ul><ul><ul><li>Drills </li></ul></ul><ul><ul><li>Full Exercises </li></ul></ul><ul><li>Use lessons learned to update plans </li></ul>
  15. 16. Addressing Issues Before the Event <ul><li>Revise plans based on business environment such as current recession </li></ul><ul><ul><li>Deeper contingency responses to fulfill needs </li></ul></ul><ul><li>Third party review/audit of your plans </li></ul><ul><li>Learn from the past (yours and others) </li></ul><ul><li>Ask and look for what you don’t know </li></ul>
  16. 17. Resources <ul><li>Best to develop these in advance of the event </li></ul><ul><li>Relationships with public sector </li></ul><ul><li>Networking with others in critical infrastructure; competitors and other industries </li></ul><ul><li>Professional associations </li></ul><ul><li>Experts based on event-have contingency plans for areas outside of your core business/expertise </li></ul><ul><li>Academia </li></ul>
  17. 18. Impact of Crisis Response
  18. 19. PEACE (or Preparedness?) <ul><li>It does not mean to be in a place where there is no noise, trouble or hard work. It means to be in the midst of those things and still be calm in your heart. </li></ul>