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[ ] 3201HSL_3065_CO.pdf


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[ ] 3201HSL_3065_CO.pdf

  1. 1. COURSE OUTLINE Academic Organisation: Dept Tourism, Leisure, Hotel and Sport Management Faculty: Griffith Business School Credit point value: 10 Student Contribution Band: Band 2 Course level: Undergraduate Campus/Location/Learning Mode: Gold Coast / On Campus / In Person Convenor/s: Dr Justine Digance (Gold Coast) Enrolment Restrictions: Nil This document was last updated: 26 June 2006 BRIEF COURSE DESCRIPTION This course examines risk management strategies and disaster management frameworks used by tourism organisations to deal with issues relating to terrorism and political instability, natural disasters, pandemics, crime, tourist security and safety, and war. Pre Requisites: 1001THM Management Concepts, and 1002THM Introduction to Tourism Management Incompatible: 3001THM Risk, Crisis and Disaster Management in Tourism Industry
  2. 2. SECTION A – TEACHING, LEARNING AND ASSESSMENT COURSE AIMS This Course aims to introduce students to the main issues that public and private sector tourism managers must face in dealing with crisis management in the tourism industry, and is therefore designed primarily for business students wishing to pursue a career in the tourism industry. LEARNING OUTCOMES Students can expect to achieve the following outcomes upon successful completion of this Course: 1. Demonstrate an understanding of the difficulties and challenges faced by the tourism industry, and the steps taken by individuals, groups, governments & destinations to manage health, safety and security for visitors. 2. Identify the range of potential shocks and threats that may impact the global tourism industry. 3. Demonstrate an understanding of the philosophies underpinning the concepts of risk management, crisis management and contingency planning. 4. Analyse the role of the media and general information exchange in the management of tourism crisis situations. 5. Understood the influence of climate change on the natural environment and its consequence for tourism. 6. Develop skills in researching, interpreting and analysing the tourism literature. CONTENT, ORGANISATION AND TEACHING STRATEGIES The contact hours will be delivered through a formal workshop (up to 3 hours) which comprises 1 two-hour lecture and 10 one-hour tutorials during the semester as indicated in the Content Summary schedule. Critical debate and discussion will be emphasised during the tutorials, which will focus on exercises taken from the textbook, case studies distributed to class and/or from questions arising from videos shown in the lecture. CONTENT SUMMARY Week Lecture Content Tutorial Textbook Chapters (Lecture) Introduction to course None None 1. 2 Tourism in a changing world None 1 3 The basics of crisis management Chap. 1 2 4 Crises’ spheres of activity Test – Case 3 Study #1 5 Crises’ spheres of activity Chap. 3 3 1
  3. 3. Week Lecture Content Tutorial Textbook Chapters (Lecture) 6 No workshop: Gold Coast Show Day Holiday 7 Crises’ spheres of activity Test – Case 3 Study #2 8 Methods of analysis & prognosis Chap. 3 4 9. Strategic measures of crisis Test – Case 5 management Study #3 Semester break 25/29 September 10. Crisis planning & organizational Chap. 5 6 measures 11. Crisis management instruments 7 Test – Case Study #4 12. The future of crisis management Chap. 7 8 13. Course overview None - Please note that the Convenor reserves the right to amend this Schedule due to factors relating to content and/or Course delivery. Where possible, students will be advised in advance of scheduling changes. ASSESSMENT Summary of Assessment Item Assessment Task Length Weighting Total Relevant Due Day and Marks Learning Time Outcomes 1- Four (4) semester 500 15% X 4 = 15 X 4 = 1-6 In class 0800- 4. tests (held in class) words 60% 60 marks 0845 weeks 4, 7, 9 & 11 5. Final Exam 2 hours 40% 40 1-5 Exam period Assessment Details The four (4) semester tests [selected case studies] will be held in class, and final exam [short answer and one long essay] will enable the students to demonstrate their knowledge of the Course matter. The four semester tests will allow students to demonstrate their understanding of the complex issues relating to specific crisis and risk management case studies in topic areas relevant to the Course. Students will be given a case study handout one week prior to each test, and the tests will be based upon question(s) arising from each article. More details on the semester tests will be given in the first workshop in Week 1. Assessment Criteria Assessment will be based upon the students’ ability to adequately demonstrate knowledge of the Course matter (both content and concept) under both informal (semester tests) and formal (exam period) controlled conditions Assessment items are designed to identify understanding and/or application of the Course’s learning outcomes. To be eligible to pass this Course, students are required to complete all items of assessment and 2
  4. 4. must demonstrate a reasonable degree of competence in the required Course outcomes as examined in each form of assessment. Return of Assessment Items The four (4) graded semester tests will be returned to students in the following workshop as per the Content Summary above. Notification of Availability of Feedback on Assessment The four (4) graded semester tests will be returned to students in the following workshop as per the Content Summary above. GRADUATE SKILLS The Griffith Graduate Statement states the characteristics that the University seeks to engender in its graduates through its degree programs. Assessed Practised Graduate Skills Taught Effective communication (written) Effective communication (oral) Effective communication (interpersonal) Information literacy Problem solving Critical evaluation Work autonomously Work in teams Creativity and innovation Ethical behaviour in social / professional / work environments Responsible, effective citizenship Professional Skills All students graduating from the Department of Tourism, Leisure, Hotel and Sport Management (TLHS) will, in addition to a thorough grounding in business based courses, have acquired a high level of knowledge from specialist courses from the services industry sectors (Tourism, Leisure, Hotel or Sport) they have studied. They will understand in the context of Tourism, Leisure, Hotel or Sport (the relevant sector): • The relationships and networks of corporate, non-government and governmental organisations • The distinctive systems of management, operations, marketing and finance • The various stakeholders perspectives • The development of human capital • The customer perceptions of quality • The need for sustainability 3
  5. 5. • The cultural and social responsibilities • The need for analytical decision making using evidence based research • The requirement for strategic thinking TEACHING TEAM Course Convenor Convenor Details Gold Coast Campus Convenor Dr. Justine Digance Email Office Location GO1 3.32 Phone 5552-8755 Fax 5552-8507 Consultation times This will be advised in the first lecture. COURSE COMMUNICATIONS This Course is offered in Web supplemented mode and course communication details will be advised in the first week. . TEXTS AND SUPPORTING MATERIALS Prescribed Text nd Glaesser, Dirk (2006) Crisis management in the tourism industry (2 ed.). Butterworth-Heinemann, Oxford. SECTION B – ADDITIONAL COURSE INFORMATION Scope of Course Evaluation The Department of Tourism, Leisure, Hotel and Sport Management conducts a student evaluation survey of all courses in either week 10 or 11 of each semester. All students enrolled in this course will have an opportunity to provide feedback during the evaluation process. Administration 1. All assignments submitted for marking must be word processed or typed. Students must be able to produce a copy of all work submitted, if so requested, and are expected to retain copies of assessment items submitted until a final grade for the course has been awarded. 2. Assignments received by fax, e-mail, or any other form other than hard copy will not be accepted. Refer to section Late Submission of Assignments. 3. Citation and referencing should conform to the APA (American Psychological Association) format both in the body of your paper and its attached reference section. 4. To be eligible to pass this course, students are required to complete all items of assessment and must demonstrate a reasonable degree of competence in the required course objectives as examined in each form of assessment. 4
  6. 6. 5. Students enrolling in this course are expected to have attained a Pass grade or better in any prerequisite course/s. Where prerequisite course requirements have been fulfilled through credit arrangements for prior study, students are expected to be able to demonstrate the skills and knowledge equivalent to those required for a Pass grade at Griffith University. Where students are unable to demonstrate skills and knowledge at this level they may experience difficulty with the course. Late Submission of Assignments Requests for an extension of time for submission of an assessment item must be lodged before the due date for the assessment item. Requests received on or after the due date will only be considered in exceptional circumstances. Extension requests must be made in writing to the Course Convenor, and be accompanied by appropriate supporting documentation. Where an extension has not been granted, an assessment item submitted after the due date will be penalised as follows: the mark awarded to the item will be reduced by 10% of the maximum possible mark for each day that the assessment item is late. Each weekend (from Friday to Sunday) will count as one day. 5
  7. 7. SECTION C – KEY UNIVERSITY INFORMATION ACADEMIC MISCONDUCT Students must conduct their studies at the University honestly, ethically and in accordance with accepted standards of academic conduct. Any form of academic conduct that is contrary to these standards is academic misconduct, for which the University may penalise a student. Specifically it is academic misconduct for a student to: present copied, falsified or improperly obtained data as if it were the result of laboratory work, field trips or other investigatory work; include in the student' individual work material that is the result of significant assistance s from another person if that assistance was unacceptable according to the instructions or guidelines for that work; assist another student in the presentation of that student' individual work in a way that is s unacceptable according to the instructions or guidelines for that work; cheat; (Cheating is dishonest conduct in assessment); plagiarise (Plagiarism is knowingly presenting the work or property of another person as if it were one' own.) s Visit the University’s Policy on Academic Misconduct for further details. KEY STUDENT-RELATED POLICIES All University policy documents are accessible to students via the University’s Policy Library website at: Links to key policy documents are included below for easy reference: Student Charter Academic Standing, Progression and Exclusion Policy Student Administration Policy Policy on Student Grievances and Appeals Assessment Policy Examinations Timetabling Policy and Procedures Academic Calendar Guideline on Student E-Mail Health and Safety Policy UNIVERSITY SUPPORT RESOURCES The University provides many facilities and support services to assist students in their studies. Links to information about University support resources available to students are included below for easy reference: Learning Centres - the University provides access to common use computing facilities for educational purposes. For details visit Learning@Griffith - there is a dedicated website for this course via the Learning@Griffith student portal. Student Services facilitate student access to and success at their academic studies. Student Services includes: Careers and Employment Service; Chaplaincy; Counselling Service; Health Service; Student Equity Services (incorporating the Disabilities Service); and the Welfare Office. Learning Services within the Division of Information Services provides learning support in three skill areas: computing skills; library skills; and academic skills. The study skills resources on the website include self- help tasks focusing on critical thinking, exam skills, note taking, preparing presentations, referencing, writing, proof reading, and time management. 6