1. Camp Oslo 2012

2. Practical information
breaks / smokes and toilet
coffee and fruit
lunch, dinner
facilitators
popcorn and softice
phones, ipads and pc´s
how we work, hands up, yes,
yes I made a mistake

5. you are here

6. you are here

8. Lavrans Løvlie
Livework

9. Strategic challenges
how and why is this challenge important and
relevant to your situation.

10. challenge 1
Partnerships
Library services for citizens increasingly depend on
partnerships with organizations, businesses and
volunteers, to some degree resulting in lack of control
of the library-values and purpose.
how and why is this challenge important and relevant to your situation.

11. challenge 2
Embracing new formats
Libraries as places for great stories must embrace new
formats, interactive and living presentations in order
to stay vibrant and relevant.
how and why is this challenge important and relevant to your situation.

12. challenge 3
Changing business models
Digital media and new publishing formats challenge
the traditional business model for physical media.
We used to focus on lending out physical items – in
the future we need to give access to leased material.
Pay per use is putting pressure upon library resources
and user accessibility.
how and why is this challenge important and relevant to your situation.

13. challenge 4
User-user > < library recommendation
Traditional library recommendations and quality
evaluations are challenged by "private libraries" and
shared playlists.
how and why is this challenge important and relevant to your situation.

14. challenge 5
Library values > < public management
The value of Nordic public libraries as democratic
space is continuously challenged by public
management values (target management, efficiency,
unstaffed services etc.) – things that can be easily
measured and calculated.
how and why is this challenge important and relevant to your situation.

15. challenge 6
Community
Libraries need to address learning and cultural
experience for all citizens, and support
connectivity in a diverse society.
how and why is this challenge important and relevant to your situation.

16. challenge 7
Library brand
The image of the library is strongly connected
to books.
how and why is this challenge important and relevant to your situation.

17. challenge 8
Competences
In the future the library space will be alive with
many new players and there will be a need for a
great variety of competences.
how and why is this challenge important and relevant to your situation.

18. challenge 9
Transforming Library Space
Library spaces are filled with books, blocking areas for
possible activities. Half of the library users do not
borrow anything, but come to use other facilities at the
physical libraries.
how and why is this challenge important and relevant to your situation.

19. challenge 10
Families and children
Families and children in the Nordic countries live in
an increasingly media dominated reality that in many
ways creates a higher level of segregation. There is a
need for families to have common cultural
experiences and learning opportunities.
how and why is this challenge important and relevant to your situation.

20. challenge 11
Library legitimacy
Library budgets are constantly challenged
by a decreasing public economy.
how and why is this challenge important and relevant to your situation.

21. grab a challenge 20 m
inutes
(first come first serve)
All challenges are on the walls.
Put your post-its on the challenge
find a challenge worth fighting for -
grab it (first come first serve)
reflect together -
add post-its to support the reason why the challenge is important
- and move on

22. 1 m in
Challenge pitch ute ea
ch
Why this challenge is most important to work with in the camp.

23. 10 m
inutes
Vote
place your stickers on the two challenges you find the most
important to work with in the camp

24. treasure hunt - outside 20 m
inutes
find the hidden kinder eggs outside.
If you find more than one egg- you earn extra points -
(but you should share the chocolate with those who don´t find any)

25. join your group 15 m
inutes
find a seat at your group number,
meet your group colleagues and facilitator
- game
receive winning challenges

26. Creating moodboards
Your facilitator takes you to your group-room

27. Welcome back
game

28. Facilitator presents current library situation in
their cities
Start in your group rooms -
when the horn sounds move to the next room
(increasing numbers)

29. A T O N E
Designing better services
A service innovation process

30. group
sessio
n s 90 m
inutes
A T O N E
Designing better
Actors Offerings services
Experiences
A service innovation process
Touchpoints Needs

31. Village square 45 m
inutes
Put your cartoon posters on the wall in this big room and the
hallway outside
One group member stays by the poster
Other participants choose a hat, and move freely around, listening
to the presentation of the ideas, and give feedback on post-it notes
corresponding with the attitude on the hat. (no two-way
discussions)

32. good morning!

33. this far
Grunerløkka - Kenneth, party, quiz, and secret friend
Lavrans Løvlie, servicedesign - external inspirator
Silent reflection on challenges
Discussing and grabbing challenges
Pitching and voting on challenges -
Treasurehunt - kindereggs in the garden
Getting together in groups, and receiving challenges
Making moodboards, visual collage describing the field of the challenge
Pitches from the five libraries - current situation today
A T O N E analyzis - mapping actors, touchpoints, offerings, needs and experience
making cartoons with bulletpoints - describing the field of the challenge
races outside, rope pulling, sack jumping, and eggs in spoons

34. this far
Village square with paper-hat characters
summing up the village square
Secret walks in pairs
Making and holding presentations for another groop - with feedback
Morning exercise
Testing the solution with different characters
Summing up the feedback from yesterdays pitch
Expanding on the idea; what if - then
Filling in the form
Creating presentations

35. Camp Oslo 2012