UX for the Internet of Things

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Claire Rowland speaking on the Internet of Things at World Usability Day 2013 Bristol.

Connectivity, sensing and intelligence are becoming embedded in ever more physical objects, enabling new ways of understanding and engaging with the world around us. To date, much of the focus in this field has been around solving connectivity challenges, but as the technology matures, understanding how to create compelling and usable everyday applications for mass market users will be crucial to success. How is UX design changing as it moves beyond the screen and into the objects around us?

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UX for the Internet of Things

  1. 1. UX for the internet of things WUD Bristol 2013 Claire Rowland @clurr Monday, 18 November 13
  2. 2. Monday, 18 November 13
  3. 3. Boiler/ Thermostat e.g. heating Monday, 18 November 13 Hub
  4. 4. Smart plug e.g. energy monitoring Smart meter Monday, 18 November 13
  5. 5. Camera Motion sensor Contact sensor Key fobs e.g. security and safety Monday, 18 November 13
  6. 6. Internet of things? Monday, 18 November 13 Information processing and connectivity embedded in physical objects Stitched together with an internet service
  7. 7. Cheap processing power means it’s cost effective to embed sensors and computing power in everyday objects Monday, 18 November 13
  8. 8. Pervasive networking means any device will be able to share data over the internet Monday, 18 November 13
  9. 9. Networked embedded devices can: • Capture data from the world • Deliver information and functionality to users in the right context Monday, 18 November 13
  10. 10. Bears • • • Multipurpose Direct user interaction Powerful computers Scott Jenson: “Of Bears, Bats, and Bees: Making Sense of the Internet of Things” Monday, 18 November 13
  11. 11. Bats • • • Specialised, embedded devices Onboard computation Often indirect user interaction, via mobile apps Scott Jenson: “Of Bears, Bats, and Bees: Making Sense of the Internet of Things” Monday, 18 November 13
  12. 12. Bees • • • Connected networks of sensors Trackable objects No (or little) onboard computation Scott Jenson: “Of Bears, Bats, and Bees: Making Sense of the Internet of Things” Monday, 18 November 13
  13. 13. Smartness can live in the service, not just the physical device. Monday, 18 November 13
  14. 14. The internet of things is still here... Everett Rogers, Diffusion of Innovations, 1962 Monday, 18 November 13
  15. 15. Good UX is needed to get us here The internet of things is still here... Everett Rogers, Diffusion of Innovations, 1962 Monday, 18 November 13
  16. 16. UI/visual design screen layout, look and feel Interaction design architecture and behaviours per service, per device Interusability interactions spanning multiple devices with different capabilities Industrial design physical hardware: capabilities and form factor Service design customer lifecycle, customer services, integration with non digital touchpoints Designing with data using data to drive insights and intelligent system behaviours Productisation audience, proposition, objectives, functionality of a specific service Platform design conceptual architecture and domain models spanning products/services Monday, 18 November 13 Many layers of IoT UX
  17. 17. UI/visual design screen layout, look and feel Interaction design architecture and behaviours per service, per device Interusability interactions spanning multiple devices with different capabilities Industrial design physical hardware: capabilities and form factor Service design customer lifecycle, customer services, integration with non digital touchpoints Designing with data using data to drive insights and intelligent system behaviours Productisation audience, proposition, objectives, functionality of a specific service Platform design conceptual architecture and domain models spanning products/services Monday, 18 November 13 “People have to understand it before they can want it” Denise Wilton, BERG
  18. 18. Productisation is the extent to which the supplier makes the user value explicit Monday, 18 November 13
  19. 19. This is hard to do for general purpose devices This is not a contact sensor this is a thing that tells you: •when an intruder has forced your front door open •when your child has opened her window in the middle of the night •when someone is trying to steal your guns Monday, 18 November 13
  20. 20. Product Tool In areas where they don’t have expert knowledge consumers tend to buy products, not tools Monday, 18 November 13
  21. 21. Nest do productisation really well Monday, 18 November 13
  22. 22. UI/visual design screen layout, look and feel Interaction design architecture and behaviours per service, per device Interusability interactions spanning multiple devices with different capabilities Industrial design physical hardware: capabilities and form factor Service design customer lifecycle, customer services, integration with non digital touchpoints Designing with data using data to drive insights and intelligent system behaviours Productisation audience, proposition, objectives, functionality of a specific service Platform design conceptual architecture and domain models spanning products/services Monday, 18 November 13
  23. 23. Interusability: • • • Composition Consistency Continuity Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI'10 Monday, 18 November 13
  24. 24. Composition • • Which devices does your service need? What does each device do? Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa Väänänen-VainioMattila, Harri Oinas-Kukkonen MobileHCI'10 Monday, 18 November 13
  25. 25. vs Monday, 18 November 13
  26. 26. Consistency Device-appropriate interfaces that feel like a family Monday, 18 November 13
  27. 27. Continuity Fluent cross platform interactions... Monday, 18 November 13
  28. 28. ...up to date data on all platforms !!possible 2 minute delay!! Monday, 18 November 13
  29. 29. Summary • IoT is tech centric: we’re still figuring out how to make compelling consumer products • When user experiences are extended across multiple devices with different capabilities, we need to consider not just usability but interusability: • • • • Monday, 18 November 13 Composition of functionality across devices Appropriate consistency of interfaces Continuity of interactions across devices PS: There’s loads more. I’m writing a book :)
  30. 30. Thank you @clurr claire@clairerowland.com Monday, 18 November 13

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