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During a recent webinar Simon Norris and Peter Kay discussed how insights from the social web support the UX design from end to end. In the webinar they presented some of the key models and approaches that we use to make sense of the maelstrom of social media activity we all take part in every day, as we live, work and play.
The video of this webinar can be viewed here > https://www.youtube.com/watch?v=SEIMaYYfngQ
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