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Dynamics CRM アダプタ for ASTERIA WARP 製品概要

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アーティサンでは、先月CRMの本来の姿である「攻めのIT(戦略的活用)」としての取り組みとしてプラットフォーム型CRMを推進しており、「パーソナライズドCRM(個客関係管理)」を提唱し、CRM+人工知能(AI)を使ったオムニチャネル戦略等への取り組みを「Dynamics CRMソリューション製品」と共に発表致しましたが、それによるチャネル強化のために連携ツールとしてASTERIA WARPを採用し、Dynamics CRMアダプタ(Dynamics CRMアダプタ for ASTERIA WARP)を開発し、提供することとなりました。

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Dynamics CRM アダプタ for ASTERIA WARP 製品概要

  1. 1. Microsoft Dynamics CRM Adapter 製品概要 - ASTERIA WARP - アーティサン株式会社 CRM事業本部
  2. 2. 目次 Microsoft Dynamics CRM アダプタ概要 『 Microsoft Dynamics CRM アダプタ』 提供機能 2© 2014 ARTISAN INC. – PROPRIETARY & CONFIDENTIAL
  3. 3. Microsoft Dynamics CRM アダプタの概要 ASTERIA WARPは、さまざまな製品・サービス間と簡単に接続、連携することのできる国内No.1のデータ 連携ミドルウェアです。技術者向けではなく、アイコンのドラッグ&ドロップとプロパティ設定でフローを作成する ことができます。 この「Microsoft Dynamics CRM アダプタ」の提供開始により、ASTERIAからDynamics CRM に対 してデータの操作が可能になります。ASTERIAの既存アダプタを選択して組み合わせて利用することで、 Dynamics CRM と外部システムとの連携は柔軟に対応できるようになり、APIによる個別開発で起きる 開発期間とメンテナンス工数を削減するとともにコストの低減を可能にします。 3© 2014 ARTISAN INC. – PROPRIETARY & CONFIDENTIAL 連携イメージ Dynamics CRM アダプタ 豊富なアダプタ など
  4. 4. 『Dynamics CRM アダプタ』 提供機能 4  レコード操作 取得、作成、更新、作成更新、削除、関連付け、関連付け解除、活動関係者設定 © 2014 ARTISAN INC. – PROPRIETARY & CONFIDENTIAL No. 機能 内容 1 DCRMRetrieveMultiple コンポーネント Dynamics CRMから条件を指定してレコードを抽出します 2 DCRMCreateMultiple コンポーネント Dynamics CRMのレコードを作成します。 3 DCRMUpdateMultiple コンポーネント Dynamics CRMのレコードを更新します。 4 DCRMUpsertMultiple コンポーネント Dynamics CRMのレコードを作成、または、更新します。 5 DCRMDeleteMultiple コンポーネント Dynamics CRMのレコードを削除します。 6 DCRMAssociateMultiple コンポーネント Dynamics CRMのレコードとレコードを関連付けます。 7 DCRMDisassociateMultiple コンポーネント Dynamics CRMのレコードの関連付けを解除します。 8 DCRMActivityPartyMultiple コンポーネント Dynamics CRMの活動レコードに関係者を設定します。
  5. 5. 『Dynamics CRM アダプタ』 提供機能 5  対応 Dynamics CRM バージョン Dynamics CRM Online(2016) ※ 当アダプタの次期バージョンで設置型(オンプレミス版)に対応します。  対応 プラットフォーム  『ASTERIA WARP』に準ずる © 2014 ARTISAN INC. – PROPRIETARY & CONFIDENTIAL
  6. 6. 当資料に関するお問い合わせ: アーティサン株式会社 CRM事業本部 crm_info@artisan.jp.net

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