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Nkateko Lunga Mhlongo (CV).d101010101

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Nkateko Lunga Mhlongo (CV).d101010101

  1. 1. Covering Letter Covering Letter Nkateko Lunga Mhlongo My strong customer service background, proven sales records, excellent verbal and written communication skills, as well as great inter-personal relations abilities, most certainly render me a perfect candidate. The expertise gained in the fields of Sales and Customer service during my previous positions, as well as current, complemented by my Accreditation Certificates, can only add more value to the strength and depth of your team. My open and flexible attitude when dealing with new challenges would also ensure my smooth adaptation to your work environment, thereby gaining your organization a valuable team player. Should you kindly wish to arrange a meeting for further details, I can be reached at 081 855 4407, e-mail address: magxakalungan@gmail.com Thanking you in advance for considering this application
  2. 2. Nkateko Lunga Mhlongo    Nkateko Lunga Mhlongo magxakalungan@gmail.com  1071 Zwelitsha Street Zone 1 Diepkloof 1864 ID: 8803195903082  Driver’s License: C/E 0818554407 OBJECTIVES To offer my skills to your company, especially in the field of sales, advertising, and monitoring and to grasp power to enhance the passion I have in marketing in accordance with your organizational objectives. EDUCATION Tertiary Qualification Pinnacle Business College Marketing Management Subjects BHR – Human Resource management MMP – Management Principle BSL – Business Law MO2 – International Marketing DBM – Database Methods OC2 – End User Computing Level2 Barnato High School National Senior Certificate (Matric) Subjects Accounting Mathematics Business Economics Geography Afrikaans English EXPERIENCE & SKILLS Name of the Company Munnik Basson Dagama Inc (MBD), Attorneys Position held Filing Clerk Assistant (Logistic Department) Responsibilities  Reading all kinds of incoming material to establish essential information, for example content or title or who the document is addressed to  Retrieve, sort, and file all information  Maintain an arranged file room  Copy and fax, sort mail. hand out reports and memos
  3. 3. Nkateko Lunga Mhlongo     Sort material in accordance with filing system used  Collect materials to be filed from company and staff  Stamp files and materials received  Assist with typing if required  Locate and eliminate materials from files upon request Temporary November 2008 Position held Call Centre Agent (Debt Recoveries/ Collections Department) Responsibilities  Answering of incoming calls and respond to emails from customers/debtors  Research required information using available resources  Managing and resolving customers/debtors complaints  Update existing customer/debtors information on the system  Identify and escalate priority issues to management or team leader in the department  Following up customer calls where necessary  Document all call information according to standard operating procedures or update our system with customer/debtor’s payments arrangements. Period employed: From: 07 June 2013 To:30 October 2015 Current Employment Company Name : 360 Financial Solutions Position : Sales Agent Duties : Customer service : Retentions : Referral : Resolving queries and Disputes :Selling Funeral Policies MOTIVATION During my scope of work at the above mentioned company, I have gained considerable business knowledge, which has equipped me with clarity in respecting of challenges that have to be faced and the knowledge of meeting and addressing targets/goals provided. Through my business dealing and relevant environment I have gained considerable experience in customer service, customer liaison, telephone skills, taking down of messages, communication skills as well assisting a customer agree to payments arrangements. As a result of this I am able to perform under pressure and more willing to learn and carry out any other additional function that may be deemed necessary. BUSINESS SKILLS I am innovative and able to stay focused I am logical, objective and analytical in my approach to new concept. I am self-motivated, enthusiastic, dedicated and loyal. I am able to work reliably and responsibly with initiative and drive I am well organized with excellent time management skills
  4. 4. Nkateko Lunga Mhlongo    I have ability to work independently with minimum supervision and to work in a team environment. REFERENCES Mr Sizwe Khumalo (Debt Recoveries Manager) Tel: (011) 560-6111 Cell: 0763511433 References Mmalefa Tsele (Sales Coordinator) Tel: 0876302001 Cell: 0799249883

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