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NISHANT BHARDWAJ
Mobile: +91 9013035577, +91 9899796722 ~ E-Mail: bhardwajnishant1990@gmail.com
OPERATIONS /FINANCE PROFESSIONAL
Business Banking Operations ~ Retail Asset Management ~ Core Operations
A multi-faceted professional, skilled in blending creative intellect / insight and sharp planning skills for managing
processes and operations & meeting top / bottom-line objectives
PROFILE SUMMARY
 A dynamic professional with Qualitative Experience of Total 4.6 years in Business Banking Operations,
Marketing, Business Development and KPO Operations.
 Proficient in Business Banking- Retail Asset Operations
 Expertise in pre and post disbursement of Business Banking loans, Loan Maintenance Services and Loan
Closure
 Loan closures/ part payment adjustments/ Refunds
 An out-of-the-box thinker with excellent leadership skills and demonstrated abilities to meet deadlines & work
under pressures. Interact easily with people of diverse backgrounds, cultures, and professional levels
 Recognized with award ‘Best TAT- LMS & Closure’ at HDFC PAN India level
 Loan statements issuance, NOC de-blocking , EMI & ROI revisions, Partial and Prepayment
 Successfully dealt with transition and implementation of new sub-process- Term Loan Management and Closure
 Excellent interpersonal, analytical & negotiation skills with proven track record of spearheading various cost
innovation projects during the career span
 Relevant experience of KPO/ Finance and Shared Service Environment
 Have an eye for detail and able to work under pressure
 Actively promote the sharing of knowledge within the group
 Contributed pro-actively for building team spirit
 Preparing Monthly data quality and MIS reports
 Management of Centralized Processing Service
PROFESSIONAL OUTLINE
Business Banking Operations
~ Loan Disbursement ~ CAM ~ New Product Maintenance
~ Loan Maintenance Services ~ Customer Query Management ~ Strategic Alliances
~ Documentation ~ Pricing / Positioning ~ Growth Initiatives
~ Regional MIS Management ~ Team Management ~ Service Vendor Negotiations
Training & Development
~ Off/ On Job Training ~ Training Need Analysis ~ Behavioral and Morale Training
~ Man-Hours Management ~ Experiential Training ~ Reality Learning
~ Mail Management ~ SOP’s Development ~ Performance Enhancements
ORGANIZATIONAL EXPERIENCE
Since January 2014: HDFC Bank, Gurgaon as Assistant Manager - Business Banking Operations
Key Result Areas: CPU OPS – NORTH INDIA
 Loan Maintenance & Servicing- Handle post disbursement activities such as LMS, Cam Renewal/Update and
Foreclosure of Business Banking Loans across North India
 Maintenance and Closure of Cash Credit Limit, LAP, Term Loan, DOD and ODs ( Mortgage, Working Capital and
Agriculture SEGMENTS)
 MIS & Reporting- Report Pre/Post disbursement. Report discrepancies to the central team to ensure 100%
compliance across facilities availed by the customer
 Document requirement across products
 Data entry, validation and disbursement across systems
 Query management across distribution channels
 Contribute to new product development
 Partner/Vendor management
 All round experience of working with multiple loan systems
 Managing risk and Practice management
 Handling A Team of 3 Senior Bank Officers and 2 Vendor Staff
Training Attended:
 Basic Banking Fundamentals
 Planning and Organizing
 Motivational and Negotiation Skills
Software Knowledge:
 Flexcube & Finone
 UBS
 Citrix Based Applications
 One Source
January 2012 – September 2013: Intact Infomedia Pvt. Ltd., New Delhi as Marketing & BD Head
Key Result Areas:
 Handled deals and co-ordinate with UK Merchants and UK clients on regular basis
 Ensured genuine and legal deal confirmation and payment processing with A1Comms Ltd. (UK)
 Handled all client meetings, calls, documentation and business development for India.
 Research and reporting on external opportunities
 Approached existing and potential customers in USA and UK.
 Managed customer journey (customer relationship management)
 Developed the marketing strategy and plan with developing guidelines
 Management of the agencies, corporate contracts and budgets
 Measured success and ensure timely delivery of completed projects
 Ensured the continuity of all marketing approaches for business
 Prepared business contracts and proposals
 Arranged, co-ordinate and close organizational interview
 Represented Intact Infomedia Pvt. Ltd at HT Shine Job Fairs as Interviewer
June 2010 – January 2012 with Hays Business Solutions, Gurgaon as Process Executive
Key Result Areas:
 Worked for KPO and Shared Services Projects (UK)
 Handled six various sub-processes
 Managed and maintained data and standards of data integrity
 Record keeping, created and maintained hierarchies reports for the client and its subsidiary companies
 Mentored new hires and assessed them on process and shared feedback
 Provided floor support
 Created SOPs for process streamline and improvement
EDUCATION
 PGDBA in International Business & Advertising from Symbiosis(SCDL), Pune in 2015 with 60% (Diploma Awaited)
 BBA from L.D.I.M.S, (GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY), Delhi in 2010 with 63%
 XII from S.CE.SSS Delhi, in 2007 with 60% (CBSE)
 X from S.CE.SSS Delhi, in 2005with 60%(CBSE)
Co – Curricular Achievements
 Trained in Certified Taek-won-do Nidar Camp organized by Delhi Police
 Played as Batsman-Wicketkeeper for HDFC Bank, Intact Infomedia Pvt. Ltd and HBS in Corporate Teams
 Won many awards in Art and Sketching Competitions throughout Academic and Professional span
 Flawlessly Organized sports and cultural events
IT SKILLS
 Conversant with Windows, MS Office (Word, Excel, PowerPoint) & Internet Applications
PERSONAL DETAILS
Date of Birth: 11th
May, 1990
Father’s Name: Mr. Taleshwar Bhardwaj
Current Address: RZ/M-5/265 A, Sangam Market, West Sagarpur New Delhi - 110046
Languages Known: English & Hindi
Location Preference: Delhi/NCR

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Nishant Bhardwaj

  • 1. NISHANT BHARDWAJ Mobile: +91 9013035577, +91 9899796722 ~ E-Mail: bhardwajnishant1990@gmail.com OPERATIONS /FINANCE PROFESSIONAL Business Banking Operations ~ Retail Asset Management ~ Core Operations A multi-faceted professional, skilled in blending creative intellect / insight and sharp planning skills for managing processes and operations & meeting top / bottom-line objectives PROFILE SUMMARY  A dynamic professional with Qualitative Experience of Total 4.6 years in Business Banking Operations, Marketing, Business Development and KPO Operations.  Proficient in Business Banking- Retail Asset Operations  Expertise in pre and post disbursement of Business Banking loans, Loan Maintenance Services and Loan Closure  Loan closures/ part payment adjustments/ Refunds  An out-of-the-box thinker with excellent leadership skills and demonstrated abilities to meet deadlines & work under pressures. Interact easily with people of diverse backgrounds, cultures, and professional levels  Recognized with award ‘Best TAT- LMS & Closure’ at HDFC PAN India level  Loan statements issuance, NOC de-blocking , EMI & ROI revisions, Partial and Prepayment  Successfully dealt with transition and implementation of new sub-process- Term Loan Management and Closure  Excellent interpersonal, analytical & negotiation skills with proven track record of spearheading various cost innovation projects during the career span  Relevant experience of KPO/ Finance and Shared Service Environment  Have an eye for detail and able to work under pressure  Actively promote the sharing of knowledge within the group  Contributed pro-actively for building team spirit  Preparing Monthly data quality and MIS reports  Management of Centralized Processing Service PROFESSIONAL OUTLINE Business Banking Operations ~ Loan Disbursement ~ CAM ~ New Product Maintenance ~ Loan Maintenance Services ~ Customer Query Management ~ Strategic Alliances ~ Documentation ~ Pricing / Positioning ~ Growth Initiatives ~ Regional MIS Management ~ Team Management ~ Service Vendor Negotiations Training & Development ~ Off/ On Job Training ~ Training Need Analysis ~ Behavioral and Morale Training ~ Man-Hours Management ~ Experiential Training ~ Reality Learning ~ Mail Management ~ SOP’s Development ~ Performance Enhancements ORGANIZATIONAL EXPERIENCE Since January 2014: HDFC Bank, Gurgaon as Assistant Manager - Business Banking Operations Key Result Areas: CPU OPS – NORTH INDIA  Loan Maintenance & Servicing- Handle post disbursement activities such as LMS, Cam Renewal/Update and Foreclosure of Business Banking Loans across North India  Maintenance and Closure of Cash Credit Limit, LAP, Term Loan, DOD and ODs ( Mortgage, Working Capital and Agriculture SEGMENTS)  MIS & Reporting- Report Pre/Post disbursement. Report discrepancies to the central team to ensure 100% compliance across facilities availed by the customer  Document requirement across products  Data entry, validation and disbursement across systems  Query management across distribution channels  Contribute to new product development  Partner/Vendor management  All round experience of working with multiple loan systems  Managing risk and Practice management  Handling A Team of 3 Senior Bank Officers and 2 Vendor Staff Training Attended:  Basic Banking Fundamentals  Planning and Organizing  Motivational and Negotiation Skills
  • 2. Software Knowledge:  Flexcube & Finone  UBS  Citrix Based Applications  One Source January 2012 – September 2013: Intact Infomedia Pvt. Ltd., New Delhi as Marketing & BD Head Key Result Areas:  Handled deals and co-ordinate with UK Merchants and UK clients on regular basis  Ensured genuine and legal deal confirmation and payment processing with A1Comms Ltd. (UK)  Handled all client meetings, calls, documentation and business development for India.  Research and reporting on external opportunities  Approached existing and potential customers in USA and UK.  Managed customer journey (customer relationship management)  Developed the marketing strategy and plan with developing guidelines  Management of the agencies, corporate contracts and budgets  Measured success and ensure timely delivery of completed projects  Ensured the continuity of all marketing approaches for business  Prepared business contracts and proposals  Arranged, co-ordinate and close organizational interview  Represented Intact Infomedia Pvt. Ltd at HT Shine Job Fairs as Interviewer June 2010 – January 2012 with Hays Business Solutions, Gurgaon as Process Executive Key Result Areas:  Worked for KPO and Shared Services Projects (UK)  Handled six various sub-processes  Managed and maintained data and standards of data integrity  Record keeping, created and maintained hierarchies reports for the client and its subsidiary companies  Mentored new hires and assessed them on process and shared feedback  Provided floor support  Created SOPs for process streamline and improvement EDUCATION  PGDBA in International Business & Advertising from Symbiosis(SCDL), Pune in 2015 with 60% (Diploma Awaited)  BBA from L.D.I.M.S, (GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY), Delhi in 2010 with 63%  XII from S.CE.SSS Delhi, in 2007 with 60% (CBSE)  X from S.CE.SSS Delhi, in 2005with 60%(CBSE) Co – Curricular Achievements  Trained in Certified Taek-won-do Nidar Camp organized by Delhi Police  Played as Batsman-Wicketkeeper for HDFC Bank, Intact Infomedia Pvt. Ltd and HBS in Corporate Teams  Won many awards in Art and Sketching Competitions throughout Academic and Professional span  Flawlessly Organized sports and cultural events IT SKILLS  Conversant with Windows, MS Office (Word, Excel, PowerPoint) & Internet Applications PERSONAL DETAILS Date of Birth: 11th May, 1990 Father’s Name: Mr. Taleshwar Bhardwaj Current Address: RZ/M-5/265 A, Sangam Market, West Sagarpur New Delhi - 110046 Languages Known: English & Hindi Location Preference: Delhi/NCR