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While the consensus around the benefits of ITIL is virtually universal, the reality is that organizations’ ITIL initiatives run the gamut—both in terms of costs and benefits. Your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. By combining ITIL-based best practices in a solution that is easy to configure and deploy, CA Nimsoft Service Desk offers a truly pragmatic way to get the most out of ITIL in your organization.
For more information, visit: http://www.nimsoft.com.