MTI Delivers New Offerings, Improved Service Levels with Nimsoft


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MTI needed a way to profitably and reliably deliver tiered remote IT monitoring services, support hundreds of users and complex, heterogeneous customer environments and maintain customer trust through effective SLA delivery.

Nimsoft Monitor deployed to track and troubleshoot hundreds of clients’ IT infrastructures and manage a diverse mix of applications and technologies—including storage, back up, networks, operating systems, servers, virtualized resources and cloud infrastructures.

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MTI Delivers New Offerings, Improved Service Levels with Nimsoft

  1. 1. MTIMTI Delivers New Offerings, ImprovedService Levels with Nimsoft Nimsoft Monitor Powers Profitable RemoteChallenge Management and Cloud Services∞ Profitably and reliably deliver tiered Background remote IT monitoring services Founded over 20 years ago, MTI is a trusted expert in the provisioning of∞ Support hundreds of users and information infrastructure solutions. MTI works with more than 1,200 clients complex, heterogeneous customer across EMEA, from global enterprises to local specialist businesses. The company’s environments 120 employees successfully support more than 2,000 installations. MTI delivers∞ Maintain customer trust through storage, computing, virtualisation, cloud, networking and data centre solutions effective SLA delivery and services from its locations in the UK, Germany and France. ChallengeSolution In 2010, the company’s management team decided there was a strong business case for extending its successful MTI Insight business services division, to offer∞ Nimsoft Monitor deployed to track clients a new tiered service called MTI Care, which would include remote and troubleshoot hundreds of monitoring, alerting and analysis, as well as options for remote management. With clients’ IT infrastructures these services, MTI helps clients get timely notice when issues occur, and also∞ Manages a diverse mix of receive proactive insights for detecting potential issues and minimizing the impact applications and technologies— on users. including storage, back up, networks, operating systems, MTI Care promised significant new revenue streams for the business, but, also servers, virtualized resources and posed a significant risk: if the organization couldn’t meet the strict SLAs clients cloud infrastructures were offered, the company’s reputation would suffer. After all, clients, including major blue-chip organisations, would be relying on MTI for the continuous∞ Comprehensive and easily availability and performance of their entire IT infrastructures. customisable reports facilitate service level management Comprehensive and highly integrated IT monitoring capabilities were a must— hundreds of clients would be placing the ongoing health and performance of their IT systems and business critical applications in MTI’s hands. With time toResults market being of the essence, MTI needed a cost-effective third party solution, one that could support monitoring of storage, back up, networks, operating systems,∞ MTI has built new revenue streams servers, applications, virtualized resources and cloud infrastructures. This solution using Nimsoft Monitor needed to deliver all the advantages of a packaged system, while providing the∞ MTI reduced time to market for modularity required to enable effective and easy customisation of client reports. new MTI Care and MTI Cloud service offerings, while avoiding in- Solution house development costs Nimsoft Monitor, with its established reputation in the market, quickly became∞ Continuous remote monitoring the preferred choice for MTI. Nimsoft Monitor offered a unified, holistic and and 24/7 availability boost SLA granular view of the real-time status of clients’ entire IT infrastructures—including compliance and customer trust and networks, servers, storage systems, applications, virtualized resources and cloud confidence environments. As Richard Flanders, MTI’s Director of Product Marketing explained:
  2. 2. Nimsoft Case Study“Prior to launching MTI Care in October 2010, we were already In September 2011, the company introduced its MTI Cloudaware of Nimsoft by reputation and it became apparent very consultancy and technology services business, which is alsoearly on in our evaluation that we need look no further.” supported by Nimsoft Monitor. With Nimsoft Monitor, the MTI Cloud consultancy empowers a growing number ofResults MTI clients to confidently evaluate and adopt private cloudNimsoft Monitor has been critical computing the successful delivery of MTI “It would not be an exaggerationCare since its launch in October “It would not be an exaggeration to to say that, without Nimsoft2010. Nimsoft Monitor provides Monitor, we would not have beenMTI with the essential visibility say that, without Nimsoft Monitor, able to offer our MTI Care serviceand intelligence it needs to deliver we would not have been able in the first place,” asserted MTI’scontinuous IT service availability to offer our MTI Care service in Richard Flanders. “Nimsoft Monitorand performance. With the solution, the first place. Nimsoft Monitor is also playing a pivotal role in theMTI staff can identify, troubleshoot delivery and fulfillment of our newand resolve issues in their clients’ is also playing a pivotal role in MTI Cloud solution.”IT infrastructures—and get insights the delivery and fulfillment ofneeded to preempt issues from our new MTI Cloud solution.”occurring in the first place. Inaddition, Nimsoft Monitor delivers —Richard Flanderseffective service level management Director of Product Marketingcapabilities, equipping MTI staff with MTIthe comprehensive and customisablereporting that enables detailedanalysis of where, when and howissues have occurred.About NimsoftNimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprisesand service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managingtoday’s dynamic computing environments. Learn more at North America United Kingdom Australia Singapore Headquarters +44 (0) 845 456 7091 +61 (0)2 8898 2943 +65 64328600 U.S. toll free: 1 877 SLA MGMT (752 Norway & Northern Brazil New Delhi 6468) 1 408 796 3400 Europe +5511 5503 6243 +(91 11) 6656 6667 +47 22 62 71 60 Email: Mexico City Mumbai Web: Germany +52 (55) 5387 5406 +(91 22) 66413800 +49 (0)89-99 61 90 60 Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark or registered of CA. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.