SAP Netweaver Mobile Overview


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SAP Netweaver Mobile Overview

  1. 1. SAP Mobile Infrastructure Overview Presentation By SAP MI Competency, Satyam Computer Services Ltd. “Mobilizing your business”
  2. 2. SAP Mobile Infrastructure: Overview Agenda Overview on Mobility Solutions SAP Mobile Infrastructure Data Flow SAP Netweaver Mobile Key Components SAP Netweaver Mobile Architecture SAP Mobile Infrastructure-Key Value Proposition SAP Mobile xApp Portfolio Mobile Asset Management (MAM) Mobile Time & Travel (MTT) Mobile Sales for Hand Held with CRM (MSAHH) Mobile Dealer Business Management (MDBM) Q & A
  3. 3. SAP Mobile Infrastructure: Overview The Challenges of the disconnected Mobile Employee:  Disconnection between mobile information workers and the enterprise.  Lack of visibility into field activities  Poor customer service  Reduced productivity Mobile xApps A Business Necessity © Satyam 2008 3
  4. 4. SAP Mobile Infrastructure : Overview THE NEW AGE INFORMATION WORKER The Mobile Workforce Information workers engage in non- routine, cognitive, creative work that requires both structured and unstructured information from a variety of sources. © Satyam 2008 4
  5. 5. SAP Mobile Infrastructure : Overview © Satyam 2008 5
  6. 6. SAP Mobile Infrastructure : Data Flow Tier - I Tier - II 1. Send Request ( HTTP/ HTTPS ) 2.Receive Information (HTTP/ HTTPS) 3. Send Request (HTTP/ HTTPS) Mobile Device 4. Receive Information (HTTP/ HTTPS) GPRS, WLAN Tier - III Enterprise Data R/3 or Legacy System © Satyam 2008 6
  7. 7. SAP Mobile Infrastructure - Key Components Mobile Application Modeling and Development Tools Platform independent Mobile Framework Client-Side Peripherals Integration – RFID, bar code, printers Functions Mobile DBMS Synchronization – Data Realignment Pre-integrated Enterprise Connectors Multiple Back-end Systems support Management Tools for Lifecycle Administration, Device Server-Side Management, Security Functions Off-the-Shelf Mobile Applications Pre-integrated with SAP © Satyam 2008 7
  8. 8. SAP Mobile Infrastructure Architecture Customized/Standard SAP Mobile Solution SAP MI Client TIER-I RFID Enabled PDA/Smart Phone IPsec Secured Transport Internet SSL Secured Transport GPRS, UMTS, WiFi Connectivity over HTTPS SAP ME J2EE Server Component JCo SAP ME ABAP Server Component TIER-II SAP Web AS SAP Web AS J2EE Stack ABAP Stack SAP MI Server on SAP Web Application Server 7.0 RFC/HTTP RFC RFC SAP R/3 – SD, HR, MM, PM, CS TIER-III SAP Systems © Satyam 2008 8
  9. 9. SAP Mobile Infrastructure - Key Value Proposition (KVP)  Mobile platform for current and next generation of SAP xApps for Mobile Business  Empowers customers to build mobile applications with seamless integration to the SAP Business Suite and 3rd Party Systems Key Value Proposition(KVP)  Flexibility via Ease of Development  Scales with the Business  Easy to Manage and Secure  Shortest time to value with an expanding portfolio of pre-integrated mobile apps © Satyam 2008 9
  10. 10. SAP Mobile Infrastructure - KVP Flexibility via Ease of Development Capabilities  Simplified mobile application  Model-driven application development development  Repository of re-usable components  Integration with SAP and non-  Enterprise SOA enabled SAP applications  Multiple back-end system support  Simplified development process  NetWeaver Development in large projects Infrastructure integration  Simplified Integration of  Peripherals Framework peripherals  Off-the-shelf drivers for RFID, barcode scanners and printers © Satyam 2008 10
  11. 11. SAP NetWeaver Mobile - (KVP) Scales with the Business – Highly Scalable Data Synchronization Capabilities  Scale to 10,000 devices  SyncBo and data container based  High data volumes architecture  Configurable transactions  Short synchronization time  Efficient data transport  Synchronization of data and files  Conflict Management  Configurable conflict strategies © Satyam 2008 11
  12. 12. SAP Mobile Infrastructure - (KVP) Easy to Manage - Device Management and Monitoring Capabilities  Manage 10,000 devices  Central management console  Minimize IT support cost  Monitoring and Statistics  Minimize User Downtime  Ready to integrate with best-of- breed solutions  Minimize organizational impact  Over-the-air software distribution during upgrade  Automated patch management  Version control for phased upgrade of mobile devices  Ease of support  Remote configuration of mobile devices (agent framework)  Device interrogation © Satyam 2008 12
  13. 13. SAP NetWeaver Mobile - (KVP) Secure via Mobile Security Capabilities Capabilities  Detection of security incidents  Log password changes, failed logons, authorization changes  Non-repudiation  Protection of sensitive enterprise  Local data encryption data  Encrypted data synchronization  Password changes © Satyam 2008 13
  14. 14. SAP NetWeaver Mobile Shortest time to value with an expanding portfolio of mobile apps For Field Service – For Maintenance Technicians  Offline access to work orders,  Offline access to service orders, equipment data contracts and equipment data SAP xApp SAP xApp Mobile Asset  Remote documentation of  Remote documentation of Mobile Service Management work done service provided  Alert for real-time assignments  Recording/access of complaints for quick resolution For Sales For those always on road  Track customer information remotely  Offline reporting of time SAP xApp  Create and display orders in real time SAP xApp and expenses Mobile Sales Mobile Time  Update new opportunities instantly and Travel  Compliance with business  Improve pipeline visibility rules  Credit card synchronization For Store Delivery Personnel  Quick processing of orders  Confirmation of pricing and invoice SAP xApp Mobile Direct  Management of truck inventory Store Delivery  Optimal routing guidance © Satyam 2008 14
  15. 15. SAP xApp Mobile Asset Management (MAM) For Maintenance Technicians & Managers  Mobile Asset Management gives service engineers access to work order details and allows them to maintain contracts and warranties and close work orders.  Functionality • Sales Order Management • Contract & Warranty Management • Activity Management • Inventory Management • Order Management • Notification Management • Business Partner Management • Technical Object Management  Business Benefits • Elevated customer satisfaction. • Provides up to date service related information • Eliminates redundant paper based processes • Streamlines communications between field engineers & the back office • Enables the enforcement of process protocols © Satyam 2008 15
  16. 16. SAP xApp Mobile Time and Travel (MTT) For those always on road  Mobile Time and Travel allows employees to track time and expenses.  Functionality • Time Management • Travel Plan Management • Travel Expense Management • Seamless Integration with SAP • Credit Card Downloads  Business Benefits • Improves employee productivity • Ensures corporate policies • Eliminates delays in effort capture • Close monitor of travel and expenses of mobile workers © Satyam 2008 16
  17. 17. SAP xApp Mobile Sales for Handheld with CRM (MSAHH) For Sales & Field Service  Mobile Sales allows salespeople to access account information, process sales orders, and conduct other sales-related tasks.  Functionality • Sales Order Management • Accounts Management • Activity Management • Opportunity Management • Product Management  Business Benefits • Shortens the sales cycle by providing instant access to necessary customer information • Improves visibility of field sales activity through the immediate capture of sales- related information • Enhances customer satisfaction by improving responsiveness to customer concerns • Ensures sales processes are followed, allowing no opportunity to be overlooked © Satyam 2008 17
  18. 18. SAP xApp Mobile Dealer Business Management (MDBM) For Service Technician and Automobile Dealers  Mobile Dealer Business Management, empowers your field technicians to access required information and perform required functions when and where they need to, regardless of how they are connected  Functionality • Service Order Management • Notification Management  Business Benefits • Improved field productivity leading to improved customer satisfaction and gross margin improvements. • Improved service levels for equipment maintenance • Better tracking of field operations and resource utilization • Information availability in disconnected environment using offline data store © Satyam 2008 18
  19. 19. Satyam SAP Netweaver Mobile Experience Client Description Field Service Manager (FSM) Solution - Mobile solution for field service managers supporting customer equipments to monitor field operation status, reports to take necessary decisions by the field managers while on the field Work Order Management and Performance Assurance (WOMPA) solution to support field engineers to report all activities and track equipment related maintenance, repair and replacement services to customers White paper for implementation of hand-held solution for supporting vending machine management located across multiple locations Mobile Asset Management: Implementation of MAM for their field Service technicians Fuel Management System To Track & monitor the Fuel Consumption United Nations Mobile Crew Time Management: To record the efforts Mobile Direct Store Delivery: To sell and distribute goods directly to retail stores, restaurants and other establishments Khimji Ramdas © Satyam 2008 19
  20. 20. © Satyam 2008 20
  21. 21. Thank You © Satyam 2008 21