IVR has become an integral part of many businesses. It's used in different industries or sectors for various purposes. So, Let's take a look at how different industries are profiting from IVR services.

1. HOW IVR CAN BE
USED IN DIFFERENT
INDUSTRIES?

2. WHAT IS IVR?
IVR or Interactive Voice Response is an automated telephony system.
It also acts as a self-help tool that accepts a combination of voice
inputs & keypad selections to route calls to appropriate agents or
departments when needed.

3. IVR is now an essential and integral
part in various industries. It has
become a means for smart
business as it resolves customer
queries without a live operator
monitoring the system.
Irrespective of the nature of the
industry, it helps businesses to
reduce the cost of operation and
improve the quality of customer
support.
Global Interactive Voice Response (IVR) Market
Shares [%] By Applications

4. The percentage may vary, but different sectors have
distinct use of IVR and almost every business now is
benefiting from it one way or the other.
So, let's take a look how different industries
are benefiting from IVR services

5. HOSPITALS
THE BENEFITS OF IVR
Round the clock availability.
Collection of patient data.
Initiation or cancellation of appointments.
Information regarding important test results
and consultation.
Collecting feedback from patients.
Running marketing programs.

6. BANKING
SECTOR
THE BENEFITS OF IVR
Giving account information.
Giving updates and important
announcements.
Answering queries and FAQs.
In emergency cases of theft or fraud.
Requests related to the account and its
services.

7. TELECOM SECTOR
THE BENEFITS OF IVR
Giving billing and plan information.
Running marketing campaigns.
Filing and tracking complaints.
Collecting customer feedback and surveys.
Providing customer care services with
minimum abandonment rate.
Activating/Deactivating services.

8. EDUCATION
SECTOR
THE BENEFITS OF IVR
Giving details for courses and subjects
available/opted.
Attendance records and queries.
Registration status and help.
Test schedules or changes in them.
Declaration of results/important notices.
Giving information on new facilities/policies.

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10. ABOUT US
CallCenterHosting (CCH) is a leading and globally
recognized provider of call center solutions.
We offer a complete software-based call center set
up for start-ups, SMBs, and enterprise, which
includes call center solutions, call center dialer
softwares and VoIP solutions such as- wholesale
VoIP, voice broadcasting, cloud PBX, virtual
numbers, toll-free numbers and
For more information, call us at +1-800-346-4974
IVR systems.

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12. REFERENCES
Why Hosted IVR is Helping Businesses Today?
Global Interactive Voice Response System
Market 2017-2021
Benefits of Using IVR (Interactive Voice
Response) in Banking